0
NPS
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Brand Page
SecureAuth
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About SecureAuth's Brand
SecureAuth is the leader in adaptive access control solutions, empowering organizations to determine identities with confidence.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
SecureAuth CMO
SecureAuth NPS
SecureAuth's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether SecureAuth's customers would recommend using the product based on a scale of -100 to 100.
SecureAuth Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
SecureAuth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SecureAuth Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of SecureAuth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SecureAuth Product Quality
3.5/5
SecureAuth has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SecureAuth's overall Product Quality score rated by its users and customers.
SecureAuth Product Information
SecureAuth’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.secureauth.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Government & Legal
SaaS
SecureAuth Pricing
SecureAuth ROI & Value For Money
3/5
SecureAuth has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SecureAuth's overall ROI score rated by its users and customers.
SecureAuth Customer Satisfaction (CSAT)
SecureAuth Customer Satisfaction (CSAT) Score
100 / 100
SecureAuth has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SecureAuth Customer Service
3/5
SecureAuth has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SecureAuth's overall Customer Service score rated by its users and customers.
About SecureAuth's Customer Service
Address
8965 Research Dr., Irvine, CA 62918
Website
http://www.secureauth.com
Phone Number
(949) 777-6959
Consumer vs. Employees
SecureAuth scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of SecureAuth would recommend the brand to a friend. ENPS measures how likely SecureAuth employees would recommend working at SecureAuth to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
