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About Webroot's Brand

Webroot provides real-time protection for PCs and Macs against viruses, malware, phishing attacks and identity theft. Among its major competitors, Webroot is ranked in 1st place for NPS while AVAST Software is 2nd, and beqom is 3rd.

Brand at a Glance

10%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service

Webroot Ranking

Webroot NPS

Webroot's Net Promoter Score (NPS) is a 65 with 70% Promoters, 25% Passives, and 5% Detractors. Net Promoter Score tracks whether Webroot's customers would recommend using the product based on a scale of -100 to 100.

Webroot Overall NPS

65
NPS
70%Promoters
25%Passives
5%Detractors
Webroot Overall NPS

Webroot NPS Trend

-100
-50
0
50
100
Aug 2020
67
Aug 2020Aug 2020
Mar 2021
65
Mar 2021Mar 2021

How Other Brands Compare

Webroot is ranked first for NPS among its competitors. Symantec and Trend Micro come in second and third, with McAfee coming in at #4.

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Webroot's Logo
Webroot
McAfee's Logo
McAfee
Symantec's Logo
Symantec
Trend Micro's Logo
Trend Micro
Global Ranking#-#503#-#-
NPS65223128
Social Sentiment Calculated by analyzing social media and other online mentions-Negative--
Valuation Updated every 24 hours for public companies-$31.96B$14.68B$7.02B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Webroot NPS by Usage

Webroot's NPS was rated the highest by customers who have used Webroot's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
45
Less than 1 Year45
5 to 10 Years
86
5 to 10 Years86

Webroot NPS vs. Competitors

Compared to its competitors, Webroot's NPS is rated right above AVAST Software.

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VS
AVAST Software's Logo
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Webroot Customer Loyalty

10%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

10% of Webroot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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10
10%
90
90%
Webroot Customer Loyalty

Webroot Customer Loyalty vs. Competitors

Compared to its competitors, Webroot's Customer Loyalty score is rated right above beqom, and is preceded by Symantec.

COMPANYCustomer Loyalty Score
AVAST Software83%
McAfee76%
Trend Micro64%
Symantec58%
Webroot10%
beqom10%
Sunbelt SoftwareN/A

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VS
AVAST Software's Logo
McAfee's Logo
Trend Micro's Logo
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Webroot Product Quality

4.2/5

Webroot has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Webroot Product Information

Webroot serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Webroot supports iOS and Android devices and offers products for small, medium, and large sized businesses.

Webroot’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Webroot's product the highest. Reviewers from the Consumer Goods industry rated Webroot the lowest at 3.5.

Website
http://www.webroot.com
Company Size
501-1,000 Employees

Industry

Tech
Business Services
Enterprise
Government & Legal

Languages Supported

English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Turkish
Italian
Korean

Product Type

IT, Server & Network Monitoring Software
IT Management Software
Endpoint Protection Software
Network Security Software
Cybersecurity Software
Network Monitoring Software
Encryption Software
Antivirus Software

Quick Insights into Webroot Product Quality

Webroot's Product Quality score was rated highest by customers who have used Webroot's products/services for 2 to 5 Years, and rated lowest by customers from the Consumer Goods industry.

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Ranked Webroot Product Quality the Highest

2 to 5 Years
4.7
Architecture and Planning
4.7

Ranked Webroot Product Quality the Lowest

Less than 1 Year
4.1
Consumer Goods
3.5

Webroot Product Quality Score by Usage

Webroot's Product Quality score was rated the highest by customers who have used Webroot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.4
2 to 5 Years
4.7

Webroot Product Quality Score by Industry

Webroot's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Consumer Goods industry customers.

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Architecture and Planning
4.7
Consumer Goods
3.5
Retail
4.4
Government & Legal
4.7

Webroot Product Quality vs. Competitors

Compared to its competitors, Webroot's Product Quality score is rated right above AVAST Software.

COMPANYProduct Quality Score
Webroot4.2/5
AVAST Software4.1/5
McAfee4/5
Symantec4/5
Trend Micro3.9/5
beqom3.7/5
Sunbelt SoftwareN/A

Unlock Webroot Product Quality vs. Competitors Data

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VS
AVAST Software's Logo
McAfee's Logo
Symantec's Logo
Trend Micro's Logo
beqom's Logo
Sunbelt Software's Logo

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Webroot Pricing

Webroot ROI & Value For Money

4.3/5

Webroot has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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Webroot Pricing Plans

Webroot has a pricing structure that accommodates small, medium, and large businesses. Starting from $150/year, Webroot uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Retail industry think that they had the lowest ROI from Webroot.

Who Uses Webroot?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Webroot ROI

Webroot's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Retail industry.

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Ranked Webroot ROI the Highest

Healthcare, Hospitals and Medicine
4.8

Ranked Webroot ROI the Lowest

Retail
4.3

Webroot ROI Score by Industry

Webroot's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Retail industry customers.

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Tech
4.6
Healthcare, Hospitals and Medicine
4.8
Legal
4.8
Retail
4.3

Webroot Pricing vs. Competitors

Compared to its competitors, Webroot's ROI score is rated right above AVAST Software.

COMPANYPricing Score
Webroot4.3/5
AVAST Software4/5
Symantec3.9/5
McAfee3.8/5
beqom3.6/5
Trend Micro3.6/5
Sunbelt SoftwareN/A

Unlock Webroot ROI vs. Competitors Data

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Symantec's Logo
McAfee's Logo
beqom's Logo
Trend Micro's Logo
Sunbelt Software's Logo

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Webroot Customer Service

4.2/5

Webroot has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Webroot's Customer Service

Address

385 Interlocken Crescent Blvd, Suite 800, Broomfield, CO 80021


Website

http://www.webroot.com


Phone Number

0000000000

Webroot's Social Links

Webroot Customer Service vs. Competitors

Compared to its competitors, Webroot's Customer Service score is rated right above McAfee.

COMPANYCustomer Service Score
Webroot4.2/5
McAfee3.9/5
beqom3.7/5
AVAST Software3.6/5
Trend Micro3.5/5
Symantec3.4/5
Sunbelt SoftwareN/A

Unlock Webroot Customer Service vs. Competitors Data

Webroot's Logo
VS
McAfee's Logo
beqom's Logo
AVAST Software's Logo
Trend Micro's Logo
Symantec's Logo
Sunbelt Software's Logo

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Webroot as an Employer

4.5/5

Webroot has a 4.5/5 stars for its overall company culture rated by their employees

  Webroot CEO
top
10%
CEO of Webroot

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Webroot scored a 65 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Webroot would recommend the brand to a friend. ENPS measures how likely Webroot employees would recommend working at Webroot to a friend.

Net Promoter Score

65
NPS Score
70%Promoters
25%Passive
5%Detractors

Employee Net Promoter Score

49
eNPS Score
66%Promoters
17%Passive
17%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
John Foley
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty