40
NPS
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Webroot
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About Webroot's Brand
Webroot provides real-time protection for PCs and Macs against viruses, malware, phishing attacks and identity theft. Among its major competitors, Webroot is ranked in 4th place for NPS while Trend Micro is 1st, and AVAST Software is 2nd.
Brand at a Glance
57%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
2.4/5
Customer Service
Webroot Ranking
- #2 / 4 of its competitors
Webroot NPS
Webroot's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Webroot's customers would recommend using the product based on a scale of -100 to 100.
Webroot Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Webroot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
Mar 2021 65 | Mar 2021 | 65 |
Feb 2022 60 | Feb 2022 | 60 |
Jul 2022 56 | Jul 2022 | 56 |
Sep 2022 53 | Sep 2022 | 53 |
Oct 2022 48 | Oct 2022 | 48 |
Dec 2022 44 | Dec 2022 | 44 |
Apr 2023 39 | Apr 2023 | 39 |
Nov 2023 40 | Nov 2023 | 40 |
Apr 2024 40 | Apr 2024 | 40 |
Oct 2024 41 | Oct 2024 | 41 |
Aug 2025 40 | Aug 2025 | 40 |
How Other Brands Compare
Webroot is ranked second for NPS among its competitors. Trend Micro and Symantec come in first and third, with McAfee coming in at #4.
Webroot |  McAfee |  Symantec |  Trend Micro | |
| Global Ranking | #- | #503 | #- | #- |
| NPS | 40 | 7 | 15 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.96B | $14.68B | $7.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Webroot NPS by Gender
Webroot's NPS was rated 20 by Male customers on Comparably.
Male
20
Webroot's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Webroot's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Webroot NPS by Ethnicity
Webroot's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Webroot NPS by Age
Webroot's NPS was rated -20 points by customers ages 66+ on Comparably.
Webroot NPS by Usage
Webroot's NPS was rated the highest by customers who have used Webroot's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Webroot NPS vs. Competitors
Compared to its competitors, Webroot's NPS is rated right above Symantec, and is preceded by beqom.
| COMPANY | NPS Score | |
|---|---|---|
| Trend Micro | 46 |
 | AVAST Software | 42 |
 | beqom | 42 |
| Webroot | 40 |
| Symantec | 15 |
| McAfee | 7 |
 | Sunbelt Software | N/A |
Webroot Customer Reviews
Out of the 2 Webroot customer reviews 2 were positive and 0 were constructive. Webroot customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Webroot Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Webroot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Webroot Customer Loyalty Score by Gender
Webroot's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Webroot Customer Loyalty Score by Ethnicity
Webroot's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Webroot Customer Loyalty Score by Age
Webroot's Customer Loyalty score was rated 64% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 64% | 66+ | 64% |
Webroot Customer Loyalty Score by Usage
Webroot's Customer Loyalty score was rated 100% by customers who have used Webroot's products/services for 2 to 5 Years.
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Webroot Customer Loyalty vs. Competitors
Compared to its competitors, Webroot's Customer Loyalty score is rated right above Sunbelt Software, and is preceded by beqom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McAfee | 83% |
| Trend Micro | 81% |
| AVAST Software | 74% |
| Symantec | 68% |
| beqom | 60% |
| Webroot | 57% |
| Sunbelt Software | N/A |
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Webroot Product Quality
3.8/5
Webroot has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Webroot Product Information
Webroot serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Webroot supports iOS and Android devices and offers products for small, medium, and large sized businesses.
Webroot’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Webroot's product the highest. Reviewers from the Consumer Goods industry rated Webroot the lowest at 3.9.
- Website
- http://www.webroot.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Turkish
Italian
Korean
Product Type
IT, Server & Network Monitoring Software
IT Management Software
Endpoint Protection Software
Network Security Software
Cybersecurity Software
Network Monitoring Software
Encryption Software
Antivirus Software
Quick Insights into Webroot Product Quality
Webroot's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used Webroot's products/services for Less than 1 Year.
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Ranked Webroot Product Quality the Highest
Ranked Webroot Product Quality the Lowest
Webroot Product Quality Score by Gender
Webroot's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Webroot Product Quality Score by Ethnicity
Webroot's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Webroot Product Quality Score by Age
Webroot's Product Quality score was rated 3.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Webroot Product Quality Score by Usage
Webroot's Product Quality score was rated the highest by customers who have used Webroot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Webroot Product Quality Score by Industry
Webroot's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Consumer Goods industry customers.
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Webroot Product Quality vs. Competitors
Compared to its competitors, Webroot's Product Quality score is rated right above McAfee, and is preceded by AVAST Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trend Micro | 4.1/5 |
| AVAST Software | 3.9/5 |
| Webroot | 3.8/5 |
| McAfee | 3.8/5 |
| Symantec | 3.6/5 |
| beqom | 3.5/5 |
| Sunbelt Software | N/A |
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Webroot Pricing
Webroot ROI & Value For Money
3.8/5
Webroot has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Webroot Pricing Plans
Webroot has a pricing structure that accommodates small, medium, and large businesses. Starting from $150/year, Webroot uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Retail industry think that they had the lowest ROI from Webroot.
Who Uses Webroot?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Webroot ROI
Webroot's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Retail industry.
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Ranked Webroot ROI the Highest
Ranked Webroot ROI the Lowest
Webroot ROI Score by Gender
Webroot's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Webroot ROI Score by Ethnicity
Webroot's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Webroot ROI Score by Age
Webroot's ROI score was rated 2.9 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.9 | 66+ | 2.9 |
Webroot ROI Score by Usage
Webroot's ROI score was rated 3 stars by customers who have used Webroot's products/services for 2 to 5 Years.
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Webroot ROI Score by Industry
Webroot's ROI score was rated the highest by Legal industry customers, and the lowest by Retail industry customers.
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Webroot Pricing vs. Competitors
Compared to its competitors, Webroot's ROI score is rated right above beqom, and is preceded by AVAST Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Trend Micro | 3.9/5 |
| AVAST Software | 3.9/5 |
| Webroot | 3.8/5 |
| beqom | 3.7/5 |
| Symantec | 3.5/5 |
| McAfee | 3.5/5 |
| Sunbelt Software | N/A |
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Webroot Customer Satisfaction (CSAT)
Webroot Customer Satisfaction (CSAT) Score
39 / 100
Webroot has an overall Customer Satisfaction score of 39 rated by its users and customers.
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Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Webroot Customer Satisfaction
Webroot's Customer Satisfaction score was rated highest by Male customers.
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Ranked Webroot Customer Satisfaction the Highest
Webroot Customer Satisfaction Score by Gender
Webroot's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Webroot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Webroot's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Webroot Customer Satisfaction Score by Age
Webroot's Customer Satisfaction score was rated 40 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 40% |
Webroot Customer Satisfaction Score by Usage
Webroot's Customer Satisfaction score was rated 50 points by customers who have used Webroot's products/services for 2 to 5 Years.
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Webroot Customer Satisfaction vs. Competitors
Compared to its competitors, Webroot's Customer Satisfaction score is rated right above AVAST Software, and is preceded by Symantec.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trend Micro | 86% |
| McAfee | 58% |
| beqom | 50% |
| Symantec | 43% |
| Webroot | 38% |
| AVAST Software | 28% |
| Sunbelt Software | 0% |
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Webroot Customer Service
2.4/5
Webroot has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Webroot's Customer Service
Address
385 Interlocken Crescent Blvd, Suite 800, Broomfield, CO 80021
Website
http://www.webroot.com
Phone Number
0000000000
Webroot's Social Links
Quick Insights into Webroot Customer Service
Webroot's Customer Service score was rated highest by Male customers.
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Ranked Webroot Customer Service the Highest
Webroot Customer Service Score by Gender
Webroot's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Webroot Customer Service Score by Ethnicity
Webroot's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Webroot Customer Service Score by Age
Webroot's Customer Service score was rated 2.3 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Webroot Customer Service Score by Usage
Webroot's Customer Service score was rated 3 stars by customers who have used Webroot's products/services for 2 to 5 Years.
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Webroot Customer Service vs. Competitors
Compared to its competitors, Webroot's Customer Service score is rated right above Sunbelt Software, and is preceded by Symantec.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trend Micro | 3.8/5 |
| McAfee | 3.6/5 |
| AVAST Software | 3.4/5 |
| beqom | 3.2/5 |
| Symantec | 2.9/5 |
| Webroot | 2.4/5 |
| Sunbelt Software | N/A |
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Webroot as an Employer
4.2/5
Webroot has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Webroot scored a 40 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Webroot would recommend the brand to a friend. ENPS measures how likely Webroot employees would recommend working at Webroot to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
