Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
Insight
Marketing or Exec? Claim Your Free Account

About Insight's Brand

It's a great time to Join Insight. Be part of our team as we work to deliver the best solutions through Intelligent Technology Solutions™. Among its major competitors, Insight is ranked in 3rd place for NPS while Connection is 1st, and Zones is 2nd. Overall, Insight has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.40B

Brand at a Glance

78%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Insight CMO

Insight Ranking

Insight NPS

Insight's Net Promoter Score (NPS) is a 26 with 63% Promoters, 0% Passives, and 37% Detractors. Net Promoter Score tracks whether Insight's customers would recommend using the product based on a scale of -100 to 100.

Insight Overall NPS

26
NPS
63%Promoters
0%Passives
37%Detractors
Insight Overall NPS

Insight NPS Trend

-100
-50
0
50
100
Aug 2020
100
Aug 2020100
Nov 2020
0
Nov 20200
May 2021
33
May 202133
Jul 2021
0
Jul 20210
Sep 2021
25
Sep 202125
Nov 2021
20
Nov 202120
Dec 2021
27
Dec 202127
Jan 2022
39
Jan 202239
Feb 2022
29
Feb 202229
Mar 2022
29
Mar 202229
Apr 2022
33
Apr 202233
Jun 2022
27
Jun 202227

How Other Brands Compare

Insight is ranked third for NPS among its competitors. Connection and Zones come in first and second, with CDW Corporation coming in at #4. Among those competitors, it is the third most valued company behind Zones.

Sign Up for Brand Profile PRO to get the full Comparison data of Insight vs Competitors.

PRO Demo Our Brand Intelligence Solutions

Insight's Logo
Insight
CDW Corporation's Logo
CDW Corporation
Zones' Logo
Zones
Connection's Logo
Connection
Global Ranking#-#956#-#-
NPS26212883
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral---
Valuation Updated every 24 hours for public companies$3.40B$23.37B$237.20B$1.15B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Insight NPS by Gender

Insight's NPS was rated 0 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of Insight.

Male

0

Insight's NPS was rated by Male customers on Comparably.

Sign Up to learn about Insight's NPS Score rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors

Female

N/A

Insight's NPS is not yet rated by Female customers.

Sign Up to learn about Insight's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Insight NPS vs. Competitors

Compared to its competitors, Insight's NPS is rated right above CDW Corporation, and is preceded by Zones.

Unlock Insight NPS vs. Competitors Data

Insight's Logo
VS
Connection's Logo
Zones' Logo
CDW Corporation's Logo
SHI International's Logo
PCM's Logo

Sign Up for Brand Profile PRO to get the full Insight NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Insight Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Insight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

78
78%
22
22%
Insight Customer Loyalty

Insight Customer Loyalty Score by Gender

Insight's Customer Loyalty score was rated 78 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Insight.
Male
78%
Yes
Female
N/A
Yes

Insight Customer Loyalty vs. Competitors

Compared to its competitors, Insight's Customer Loyalty score is rated right above CDW Corporation, and is preceded by Connection.

COMPANYCustomer Loyalty Score
Connection85%
Insight78%
CDW Corporation71%
SHI International69%
PCM53%
Zones49%

Unlock Insight Customer Loyalty vs. Competitors Data

Insight's Logo
VS
Connection's Logo
CDW Corporation's Logo
SHI International's Logo
PCM's Logo
Zones' Logo

Sign Up for Brand Profile PRO to get the full Insight Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Insight Product Quality

3.7/5

Insight has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Insight's overall Product Quality score rated by its users and customers.

Insight Product Information

Insight’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website
http://www.insight.com
Company Size
5,001-10,000 Employees

Industry

Tech
Business Services
Enterprise
Hardware and Devices

Quick Insights into Insight Product Quality

Insight's Product Quality score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Insight's Product Quality.

Ranked Insight Product Quality the Highest

Male
3.2

Insight Product Quality Score by Gender

Insight's Product Quality score was rated 3.2 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Insight.

Male

3.2/5

Female

N/A

Insight Product Quality vs. Competitors

Compared to its competitors, Insight's Product Quality score is rated right above Zones, and is preceded by Connection.

COMPANYProduct Quality Score
Connection4.2/5
Insight3.7/5
Zones3.5/5
SHI International3.3/5
CDW Corporation3.2/5
PCM2.5/5

Unlock Insight Product Quality vs. Competitors Data

Insight's Logo
VS
Connection's Logo
Zones' Logo
SHI International's Logo
CDW Corporation's Logo
PCM's Logo

Sign Up for Brand Profile PRO to get the full Insight Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Insight Pricing

Insight ROI & Value For Money

3.5/5

Insight has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Insight's overall ROI score rated by its users and customers.

Quick Insights into Insight ROI

Insight's ROI score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Insight's ROI score.

Ranked Insight ROI the Highest

Male
3.5

Insight ROI Score by Gender

Insight's ROI score was rated 3.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Insight.

Male

3.5/5

Female

N/A

Insight Pricing vs. Competitors

Compared to its competitors, Insight's ROI score is rated right above CDW Corporation, and is preceded by Connection.

COMPANYPricing Score
Connection4.1/5
Insight3.5/5
CDW Corporation3.4/5
SHI International3.4/5
Zones3.3/5
PCM3/5

Unlock Insight ROI vs. Competitors Data

Insight's Logo
VS
Connection's Logo
CDW Corporation's Logo
SHI International's Logo
Zones' Logo
PCM's Logo

Sign Up for Brand Profile PRO to get the full Insight ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Insight Customer Satisfaction (CSAT)

Insight Customer Satisfaction (CSAT) Score

73 / 100

Insight has an overall Customer Satisfaction score of 73 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

PRO Demo Our Brand Intelligence Solutions

Very Satisfied40%
Satisfied33%
Neither Satisfied nor Dissatisfied7%
Dissatisfied13%
Very Dissatisfied7%
Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Insight Customer Satisfaction vs. Competitors

Compared to its competitors, Insight's Customer Satisfaction score is rated right above SHI International, and is preceded by Zones.

COMPANYCustomer Satisfaction (CSAT) Score
Connection100%
Zones100%
Insight73%
SHI International72%
CDW Corporation46%
PCM33%

Unlock Insight Customer Satisfaction vs. Competitors Data

Insight's Logo
VS
Connection's Logo
Zones' Logo
SHI International's Logo
CDW Corporation's Logo
PCM's Logo

Sign Up for Brand Profile PRO to get the full Insight Customer Satisfaction vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Insight Customer Service

3.7/5

Insight has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Insight's overall Customer Service score rated by its users and customers.

About Insight's Customer Service

Address

6820 South Harl Avenue, Tempe, AZ 85283


Website

http://www.insight.com


Phone Number

800-827-6100

Quick Insights into Insight Customer Service

Insight's Customer Service score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Insight's Customer Service score.

Ranked Insight Customer Service the Highest

Male
3.7

Insight Customer Service Score by Gender

Insight's Customer Service score was rated 3.7 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Insight.

Male

3.7/5

Female

N/A

Insight Customer Service vs. Competitors

Compared to its competitors, Insight's Customer Service score is rated right above Zones, and is preceded by Connection.

COMPANYCustomer Service Score
Connection4.1/5
Insight3.7/5
Zones3.5/5
CDW Corporation3.4/5
SHI International3.2/5
PCM3/5

Unlock Insight Customer Service vs. Competitors Data

Insight's Logo
VS
Connection's Logo
Zones' Logo
CDW Corporation's Logo
SHI International's Logo
PCM's Logo

Sign Up for Brand Profile PRO to get the full Insight Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Insight as an Employer

3.8/5

Insight has a 3.8/5 stars for its overall company culture rated by their employees

  Insight CEO
top
5%
CEO of Insight

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Insight scored a 26 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Insight would recommend the brand to a friend. ENPS measures how likely Insight employees would recommend working at Insight to a friend.

Net Promoter Score

26
NPS Score
63%Promoters
0%Passive
37%Detractors

Employee Net Promoter Score

34
eNPS Score
59%Promoters
16%Passive
25%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty