26
NPS
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Insight
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About Insight's Brand
It's a great time to Join Insight. Be part of our team as we work to deliver the best solutions through Intelligent Technology Solutions™. Among its major competitors, Insight is ranked in 3rd place for NPS while Connection is 1st, and Zones is 2nd. Overall, Insight has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.40B
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Insight CMO
Insight Ranking
- #3 / 4 of its competitors
Insight NPS
Insight's Net Promoter Score (NPS) is a 26 with 63% Promoters, 0% Passives, and 37% Detractors. Net Promoter Score tracks whether Insight's customers would recommend using the product based on a scale of -100 to 100.
Insight Overall NPS
| 63% | Promoters |
|---|---|
| 0% | Passives |
| 37% | Detractors |
Insight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 0 | Nov 2020 | 0 |
May 2021 33 | May 2021 | 33 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 25 | Sep 2021 | 25 |
Nov 2021 20 | Nov 2021 | 20 |
Dec 2021 27 | Dec 2021 | 27 |
Jan 2022 39 | Jan 2022 | 39 |
Feb 2022 29 | Feb 2022 | 29 |
Mar 2022 29 | Mar 2022 | 29 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 27 | Jun 2022 | 27 |
How Other Brands Compare
Insight is ranked third for NPS among its competitors. Connection and Zones come in first and second, with CDW Corporation coming in at #4. Among those competitors, it is the third most valued company behind Zones.
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Insight |  CDW Corporation |  Zones |  Connection | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 26 | 21 | 28 | 83 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $3.40B | $23.37B | $237.20B | $1.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insight NPS by Gender
Insight's NPS was rated 0 by Male customers on Comparably.
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Male
0
Insight's NPS was rated by Male customers on Comparably.
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50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Insight's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Insight NPS vs. Competitors
Compared to its competitors, Insight's NPS is rated right above CDW Corporation, and is preceded by Zones.
| COMPANY | NPS Score | |
|---|---|---|
| Connection | 83 |
| Zones | 28 |
| Insight | 26 |
| CDW Corporation | 21 |
 | SHI International | 0 |
 | PCM | -60 |
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Insight Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Insight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Insight Customer Loyalty Score by Gender
Insight's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Insight Customer Loyalty vs. Competitors
Compared to its competitors, Insight's Customer Loyalty score is rated right above CDW Corporation, and is preceded by Connection.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Connection | 85% |
| Insight | 78% |
| CDW Corporation | 71% |
| SHI International | 69% |
| PCM | 53% |
| Zones | 49% |
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Insight Product Quality
3.7/5
Insight has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Insight Product Information
Insight’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.insight.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Quick Insights into Insight Product Quality
Insight's Product Quality score was rated highest by Male customers.
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Ranked Insight Product Quality the Highest
Insight Product Quality Score by Gender
Insight's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Insight Product Quality vs. Competitors
Compared to its competitors, Insight's Product Quality score is rated right above Zones, and is preceded by Connection.
| COMPANY | Product Quality Score | |
|---|---|---|
| Connection | 4.2/5 |
| Insight | 3.7/5 |
| Zones | 3.5/5 |
| SHI International | 3.3/5 |
| CDW Corporation | 3.2/5 |
| PCM | 2.5/5 |
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Insight Pricing
Insight ROI & Value For Money
3.5/5
Insight has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Insight ROI
Insight's ROI score was rated highest by Male customers.
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Ranked Insight ROI the Highest
Insight ROI Score by Gender
Insight's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Insight Pricing vs. Competitors
Compared to its competitors, Insight's ROI score is rated right above CDW Corporation, and is preceded by Connection.
| COMPANY | Pricing Score | |
|---|---|---|
| Connection | 4.1/5 |
| Insight | 3.5/5 |
| CDW Corporation | 3.4/5 |
| SHI International | 3.4/5 |
| Zones | 3.3/5 |
| PCM | 3/5 |
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Insight Customer Satisfaction (CSAT)
Insight Customer Satisfaction (CSAT) Score
73 / 100
Insight has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Insight Customer Satisfaction vs. Competitors
Compared to its competitors, Insight's Customer Satisfaction score is rated right above SHI International, and is preceded by Zones.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Connection | 100% |
| Zones | 100% |
| Insight | 73% |
| SHI International | 72% |
| CDW Corporation | 46% |
| PCM | 33% |
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Insight Customer Service
3.7/5
Insight has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Insight's Customer Service
Address
6820 South Harl Avenue, Tempe, AZ 85283
Website
http://www.insight.com
Phone Number
800-827-6100
Insight's Social Links
Quick Insights into Insight Customer Service
Insight's Customer Service score was rated highest by Male customers.
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Ranked Insight Customer Service the Highest
Insight Customer Service Score by Gender
Insight's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Insight Customer Service vs. Competitors
Compared to its competitors, Insight's Customer Service score is rated right above Zones, and is preceded by Connection.
| COMPANY | Customer Service Score | |
|---|---|---|
| Connection | 4.1/5 |
| Insight | 3.7/5 |
| Zones | 3.5/5 |
| CDW Corporation | 3.4/5 |
| SHI International | 3.2/5 |
| PCM | 3/5 |
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Insight as an Employer
3.8/5
Insight has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Insight scored a 26 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Insight would recommend the brand to a friend. ENPS measures how likely Insight employees would recommend working at Insight to a friend.
Net Promoter Score
26
NPS Score
| 63% | Promoters |
|---|---|
| 0% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
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