It's a great time to Join Insight. Be part of our team as we work to deliver the best solutions through Intelligent Technology Solutions™. Among its major competitors, Insight is ranked in 3rd place for NPS while Connection is 1st, and Zones is 2nd. Overall, Insight has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.40B
Insight's Net Promoter Score (NPS) is a 26 with 63% Promoters, 0% Passives, and 37% Detractors. Net Promoter Score tracks whether Insight's customers would recommend using the product based on a scale of -100 to 100.
63% | Promoters |
---|---|
0% | Passives |
37% | Detractors |
Summary | Date | Score |
---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 0 | Nov 2020 | 0 |
May 2021 33 | May 2021 | 33 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 25 | Sep 2021 | 25 |
Nov 2021 20 | Nov 2021 | 20 |
Dec 2021 27 | Dec 2021 | 27 |
Jan 2022 39 | Jan 2022 | 39 |
Feb 2022 29 | Feb 2022 | 29 |
Mar 2022 29 | Mar 2022 | 29 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 27 | Jun 2022 | 27 |
Insight is ranked third for NPS among its competitors. Connection and Zones come in first and second, with CDW Corporation coming in at #4. Among those competitors, it is the third most valued company behind Zones.
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![]() Insight | ![]() CDW Corporation | ![]() Zones | ![]() Connection | |
Global Ranking | #- | #956 | #- | #- |
NPS | 26 | 24 | 28 | 83 |
Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
Valuation Updated every 24 hours for public companies | $3.40B | $23.37B | $237.20B | $1.16B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insight's NPS was rated 0 by Male customers on Comparably.
Insight's NPS was rated by Male customers on Comparably.
Insight's NPS is not yet rated by Female customers.
Compared to its competitors, Insight's NPS is rated right above CDW Corporation, and is preceded by Zones.
COMPANY | NPS Score | |
---|---|---|
![]() | Connection | 83 |
![]() | Zones | 28 |
![]() | Insight | 26 |
![]() | CDW Corporation | 24 |
![]() | SHI International | 4 |
![]() | PCM | -60 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Insight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Insight's Customer Loyalty score was rated 78 by Male customers on Comparably.
Compared to its competitors, Insight's Customer Loyalty score is rated right above CDW Corporation, and is preceded by Connection.
COMPANY | Customer Loyalty Score | |
---|---|---|
![]() | Connection | 85% |
![]() | Insight | 78% |
![]() | CDW Corporation | 72% |
![]() | SHI International | 69% |
![]() | PCM | 53% |
![]() | Zones | 49% |
Insight has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Insight’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Insight's Product Quality score was rated highest by Male customers.
Insight's Product Quality score was rated 3.2 by Male customers on Comparably.
Compared to its competitors, Insight's Product Quality score is rated right above Zones, and is preceded by Connection.
COMPANY | Product Quality Score | |
---|---|---|
![]() | Connection | 4.2/5 |
![]() | Insight | 3.7/5 |
![]() | Zones | 3.5/5 |
![]() | SHI International | 3.4/5 |
![]() | CDW Corporation | 3.2/5 |
![]() | PCM | 2.5/5 |
Insight has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Insight's ROI score was rated highest by Male customers.
Insight's ROI score was rated 3.5 by Male customers on Comparably.
Compared to its competitors, Insight's ROI score is rated right above CDW Corporation, and is preceded by Connection.
COMPANY | Pricing Score | |
---|---|---|
![]() | Connection | 4.1/5 |
![]() | Insight | 3.5/5 |
![]() | CDW Corporation | 3.4/5 |
![]() | SHI International | 3.4/5 |
![]() | Zones | 3.3/5 |
![]() | PCM | 3/5 |
Insight has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compared to its competitors, Insight's Customer Satisfaction score is rated right above SHI International, and is preceded by Zones.
COMPANY | Customer Satisfaction (CSAT) Score | |
---|---|---|
![]() | Connection | 100% |
![]() | Zones | 100% |
![]() | Insight | 73% |
![]() | SHI International | 66% |
![]() | CDW Corporation | 47% |
![]() | PCM | 33% |
Insight has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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6820 South Harl Avenue, Tempe, AZ 85283
http://www.insight.com
800-827-6100
Insight's Customer Service score was rated highest by Male customers.
Insight's Customer Service score was rated 3.7 by Male customers on Comparably.
Compared to its competitors, Insight's Customer Service score is rated right above Zones, and is preceded by Connection.
COMPANY | Customer Service Score | |
---|---|---|
![]() | Connection | 4.1/5 |
![]() | Insight | 3.7/5 |
![]() | Zones | 3.5/5 |
![]() | CDW Corporation | 3.4/5 |
![]() | SHI International | 3.2/5 |
![]() | PCM | 3/5 |
Insight has a 3.8/5 stars for its overall company culture rated by their employees
Insight scored a 26 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Insight would recommend the brand to a friend. ENPS measures how likely Insight employees would recommend working at Insight to a friend.
63% | Promoters |
---|---|
0% | Passive |
37% | Detractors |
59% | Promoters |
---|---|
16% | Passive |
25% | Detractors |