-7
NPS
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SHI International
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About SHI International's Brand
"SHI is a reseller of software and hardware products that includes cables, cameras, computers and accessories, monitors and projectors." Among its major competitors, SHI International is ranked in 4th place for NPS while Softchoice is 1st, and CDW Corporation is 2nd.Their current valuation is $98.61M
Brand at a Glance
80%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
SHI International Ranking
- #4 / 4 of its competitors
SHI International NPS
SHI International's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether SHI International's customers would recommend using the product based on a scale of -100 to 100.
SHI International Overall NPS
| 37% | Promoters |
|---|---|
| 19% | Passives |
| 44% | Detractors |
SHI International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -10 | Feb 2023 | -10 |
Mar 2023 -3 | Mar 2023 | -3 |
Apr 2023 -4 | Apr 2023 | -4 |
May 2023 0 | May 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -3 | Aug 2023 | -3 |
Sep 2023 -8 | Sep 2023 | -8 |
Oct 2023 -5 | Oct 2023 | -5 |
Aug 2024 -7 | Aug 2024 | -7 |
Sep 2024 -5 | Sep 2024 | -5 |
Nov 2024 -4 | Nov 2024 | -4 |
Oct 2025 -7 | Oct 2025 | -7 |
How Other Brands Compare
SHI International is ranked #4 for NPS among its competitors. Softchoice and CDW Corporation come in first and second, with Insight coming in at third. Among those competitors, it is the lowest valued company behind Softchoice.
SHI International |  CDW Corporation |  Softchoice |  Insight | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | -7 | 20 | 22 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $98.61M | $23.37B | $62.67B | $3.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SHI International NPS by Gender
SHI International's NPS was rated -9 by Male customers on Comparably.
Male
-9
SHI International's NPS was rated -9 by Male customers on Comparably.
33%
Promoters
25%
Passives
42%
Detractors
Female
N/A
SHI International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SHI International NPS by Ethnicity
SHI International's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
SHI International NPS by Age
SHI International's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
SHI International NPS by Usage
SHI International's NPS was rated the highest by customers who have used SHI International's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years 34 | Over 10 Years | 34 |
SHI International NPS vs. Competitors
Compared to its competitors, SHI International's NPS is rated right above PCM, and is preceded by En Pointe Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Softchoice | 22 |
| CDW Corporation | 20 |
| Insight | 14 |
 | En Pointe Technologies | N/A |
| SHI International | -7 |
 | PCM | -34 |
SHI International Customer Reviews
Out of the 3 SHI International customer reviews 2 were positive and 1 was constructive. SHI International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
SHI International Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of SHI International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SHI International Customer Loyalty Score by Gender
SHI International's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
SHI International Customer Loyalty Score by Ethnicity
SHI International's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SHI International.
80
out of 100
Caucasian
SHI International Customer Loyalty Score by Age
SHI International's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SHI International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 55% | 41-45 | 55% |
SHI International Customer Loyalty Score by Usage
SHI International's Customer Loyalty score was rated the highest by customers who have used SHI International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SHI International Customer Loyalty Score by Industry
SHI International's Customer Loyalty score was rated 72% by Tech industry customers.
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SHI International Customer Loyalty vs. Competitors
Compared to its competitors, SHI International's Customer Loyalty score is rated right above Insight.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SHI International | 80% |
| Insight | 79% |
| Softchoice | 72% |
| CDW Corporation | 71% |
| PCM | 59% |
| En Pointe Technologies | N/A |
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SHI International Product Quality
3.4/5
SHI International has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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SHI International Product Information
SHI International’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SHI International's product the highest.
- Website
- http://shi.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Quick Insights into SHI International Product Quality
SHI International's Product Quality score was rated highest by customers who have used SHI International's products/services for Over 10 Years, and rated lowest by customers ages 41-45.
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Ranked SHI International Product Quality the Highest
Ranked SHI International Product Quality the Lowest
SHI International Product Quality Score by Gender
SHI International's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
SHI International Product Quality Score by Ethnicity
SHI International's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SHI International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
SHI International Product Quality Score by Age
SHI International's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SHI International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
41-45 2.5 | 41-45 | 2.5 |
SHI International Product Quality Score by Usage
SHI International's Product Quality score was rated the highest by customers who have used SHI International's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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SHI International Product Quality Score by Industry
SHI International's Product Quality score was rated 3.3 stars by Tech industry customers.
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SHI International Product Quality vs. Competitors
Compared to its competitors, SHI International's Product Quality score is rated right above PCM, and is preceded by CDW Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Softchoice | 3.9/5 |
| Insight | 3.5/5 |
| CDW Corporation | 3.5/5 |
| SHI International | 3.4/5 |
| PCM | 2.3/5 |
| En Pointe Technologies | N/A |
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SHI International Pricing
SHI International ROI & Value For Money
3.5/5
SHI International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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SHI International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SHI International ROI
SHI International's ROI score was rated highest by customers who have used SHI International's products/services for Over 10 Years, and rated lowest by customers who have used SHI International's products/services for Less than 1 Year.
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Ranked SHI International ROI the Highest
Ranked SHI International ROI the Lowest
SHI International ROI Score by Gender
SHI International's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
SHI International ROI Score by Ethnicity
SHI International's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SHI International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
SHI International ROI Score by Age
SHI International's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SHI International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
41-45 2.2 | 41-45 | 2.2 |
SHI International ROI Score by Usage
SHI International's ROI score was rated the highest by customers who have used SHI International's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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SHI International ROI Score by Industry
SHI International's ROI score was rated 3 stars by Tech industry customers.
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SHI International Pricing vs. Competitors
Compared to its competitors, SHI International's ROI score is rated right above PCM, and is preceded by Insight.
| COMPANY | Pricing Score | |
|---|---|---|
| CDW Corporation | 3.8/5 |
| Softchoice | 3.7/5 |
| Insight | 3.6/5 |
| SHI International | 3.5/5 |
| PCM | 2.7/5 |
| En Pointe Technologies | N/A |
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SHI International Customer Satisfaction (CSAT)
SHI International Customer Satisfaction (CSAT) Score
63 / 100
SHI International has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
18%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SHI International Customer Satisfaction
SHI International's Customer Satisfaction score was rated highest by customers who have used SHI International's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.
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Ranked SHI International Customer Satisfaction the Highest
Ranked SHI International Customer Satisfaction the Lowest
SHI International Customer Satisfaction Score by Gender
SHI International's Customer Satisfaction score was rated 64 by Male customers on Comparably.
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64 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 27% |
SHI International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SHI International's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
SHI International Customer Satisfaction Score by Age
SHI International's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SHI International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 67% |
SHI International Customer Satisfaction Score by Usage
SHI International's Customer Satisfaction score was rated the highest by customers who have used SHI International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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SHI International Customer Satisfaction Score by Industry
SHI International's Customer Satisfaction score was rated 64 points by Tech industry customers.
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"label": "Tech",
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"score": 64,
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}SHI International Customer Satisfaction vs. Competitors
Compared to its competitors, SHI International's Customer Satisfaction score is rated right above CDW Corporation, and is preceded by Insight.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Softchoice | 71% |
| Insight | 68% |
| SHI International | 63% |
| CDW Corporation | 56% |
| PCM | 33% |
| En Pointe Technologies | 0% |
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SHI International Customer Service
3.3/5
SHI International has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About SHI International's Customer Service
Address
Somerset, NJ
Website
http://shi.com/
Quick Insights into SHI International Customer Service
SHI International's Customer Service score was rated highest by customers who have used SHI International's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.
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Ranked SHI International Customer Service the Highest
Ranked SHI International Customer Service the Lowest
SHI International Customer Service Score by Gender
SHI International's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
SHI International Customer Service Score by Ethnicity
SHI International's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SHI International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
SHI International Customer Service Score by Age
SHI International's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SHI International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
41-45 2.4 | 41-45 | 2.4 |
SHI International Customer Service Score by Usage
SHI International's Customer Service score was rated the highest by customers who have used SHI International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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SHI International Customer Service Score by Industry
SHI International's Customer Service score was rated 2.9 stars by Tech industry customers.
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SHI International Customer Service vs. Competitors
Compared to its competitors, SHI International's Customer Service score is rated right above PCM, and is preceded by Insight.
| COMPANY | Customer Service Score | |
|---|---|---|
| Softchoice | 4/5 |
| CDW Corporation | 3.8/5 |
| Insight | 3.6/5 |
| SHI International | 3.3/5 |
| PCM | 2.7/5 |
| En Pointe Technologies | N/A |
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SHI International as an Employer
3.7/5
SHI International has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
SHI International scored a -7 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of SHI International would recommend the brand to a friend. ENPS measures how likely SHI International employees would recommend working at SHI International to a friend.
Net Promoter Score
-7
NPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 35% | Promoters |
|---|---|
| 26% | Passive |
| 39% | Detractors |
