-34
NPS
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PCM
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About PCM's Brand
Hong Kong No. 1 quality digital lifestyle magazine.
Brand at a Glance
59%
Customer Loyalty
2.3/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
PCM NPS
PCM's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PCM's customers would recommend using the product based on a scale of -100 to 100.
PCM Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PCM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2021 -33 | Dec 2021 | -33 |
Mar 2022 -50 | Mar 2022 | -50 |
Apr 2022 -60 | Apr 2022 | -60 |
Aug 2022 -67 | Aug 2022 | -67 |
Sep 2022 -43 | Sep 2022 | -43 |
Jun 2023 -50 | Jun 2023 | -50 |
Aug 2024 -33 | Aug 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCM Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of PCM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCM Product Quality
2.3/5
PCM has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PCM's overall Product Quality score rated by its users and customers.
PCM Product Information
PCM’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
PCM Pricing
PCM ROI & Value For Money
2.7/5
PCM has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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PCM Customer Satisfaction (CSAT)
PCM Customer Satisfaction (CSAT) Score
33 / 100
PCM has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PCM Customer Service
2.7/5
PCM has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About PCM's Customer Service
Address
1940 E Mariposa Ave, Chicago, IL
Website
http://pcm.my-magazine.me/main/
Phone Number
(800) 700-1000
PCM as an Employer
2.2/5
PCM has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
PCM scored a -34 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of PCM would recommend the brand to a friend. ENPS measures how likely PCM employees would recommend working at PCM to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
