-20
NPS
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Zones
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About Zones' Brand
Zones works with industry-leading partners to offer comprehensive IT solutions to clients around the world. We’re the First Choice for IT.™
Brand at a Glance
63%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Zones NPS
Zones's Net Promoter Score (NPS) is a -20 with 35% Promoters, 10% Passives, and 55% Detractors. Net Promoter Score tracks whether Zones's customers would recommend using the product based on a scale of -100 to 100.
Zones Overall NPS
| 35% | Promoters |
|---|---|
| 10% | Passives |
| 55% | Detractors |
Zones NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 17 | Oct 2021 | 17 |
Dec 2021 29 | Dec 2021 | 29 |
Jan 2023 22 | Jan 2023 | 22 |
Mar 2023 20 | Mar 2023 | 20 |
May 2023 9 | May 2023 | 9 |
Jun 2023 8 | Jun 2023 | 8 |
Jul 2023 -1 | Jul 2023 | -1 |
Jan 2024 -6 | Jan 2024 | -6 |
Mar 2024 -13 | Mar 2024 | -13 |
Jan 2025 -18 | Jan 2025 | -18 |
Mar 2025 -17 | Mar 2025 | -17 |
Aug 2025 -20 | Aug 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zones NPS by Gender
Zones's NPS was rated 0 by Male customers on Comparably.
Male
0
Zones's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Zones's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zones NPS by Ethnicity
Zones's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Zones NPS by Usage
Zones's NPS was rated -100 points by customers who have used Zones's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Zones Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Zones users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zones Customer Loyalty Score by Gender
Zones's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Zones Customer Loyalty Score by Ethnicity
Zones's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zones.
70
out of 100
Caucasian
Zones Customer Loyalty Score by Usage
Zones's Customer Loyalty score was rated 70% by customers who have used Zones's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zones Customer Loyalty Score by Industry
Zones's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zones Product Quality
2.9/5
Zones has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Zones Product Information
Zones’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zones's product the highest.
- Website
- http://zones.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Quick Insights into Zones Product Quality
Zones's Product Quality score was rated highest by Male customers.
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Ranked Zones Product Quality the Highest
Zones Product Quality Score by Gender
Zones's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zones.
Male
4.3/5
Female
N/A
Zones Product Quality Score by Ethnicity
Zones's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zones.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Zones Product Quality Score by Usage
Zones's Product Quality score was rated 2 stars by customers who have used Zones's products/services for Less than 1 Year.
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Zones Product Quality Score by Industry
Zones's Product Quality score was rated 3 stars by Tech industry customers.
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Zones Pricing
Zones ROI & Value For Money
2.8/5
Zones has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Zones Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Zones ROI
Zones's ROI score was rated highest by Male customers.
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Ranked Zones ROI the Highest
Zones ROI Score by Gender
Zones's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zones.
Male
3.5/5
Female
N/A
Zones ROI Score by Ethnicity
Zones's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zones.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Zones ROI Score by Usage
Zones's ROI score was rated 1.5 stars by customers who have used Zones's products/services for Less than 1 Year.
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Zones ROI Score by Industry
Zones's ROI score was rated 1.9 stars by Tech industry customers.
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Zones Customer Satisfaction (CSAT)
Zones Customer Satisfaction (CSAT) Score
58 / 100
Zones has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zones Customer Satisfaction
Zones's Customer Satisfaction score was rated highest by Male customers.
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Ranked Zones Customer Satisfaction the Highest
Zones Customer Satisfaction Score by Gender
Zones's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zones.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Zones Customer Satisfaction Score by Usage
Zones's Customer Satisfaction score was rated 34 points by customers who have used Zones's products/services for Less than 1 Year.
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Zones Customer Satisfaction Score by Industry
Zones's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Zones Customer Satisfaction Score by Industry",
"text": "Zones's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Zones's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
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}Zones Customer Service
2.8/5
Zones has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Zones's Customer Service
Address
1102 15th Street SW, Suite 102, Auburn, WA 98001
Website
http://zones.com
Phone Number
(630) 766-1540
Zones's Social Links
Quick Insights into Zones Customer Service
Zones's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Zones' Customer Service score.
Ranked Zones Customer Service the Highest
Zones Customer Service Score by Gender
Zones's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zones.
Male
3.5/5
Female
N/A
Zones Customer Service Score by Ethnicity
Zones's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zones.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Zones Customer Service Score by Usage
Zones's Customer Service score was rated 1.5 stars by customers who have used Zones's products/services for Less than 1 Year.
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Zones Customer Service Score by Industry
Zones's Customer Service score was rated 1.9 stars by Tech industry customers.
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Zones as an Employer
3.0/5
Zones has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Zones scored a -20 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Zones would recommend the brand to a friend. ENPS measures how likely Zones employees would recommend working at Zones to a friend.
Net Promoter Score
-20
NPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
