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UserTesting Claimed Company
EMPLOYEE
PARTICIPANTS
44
TOTAL
RATINGS
695

UserTesting Company Culture

UserTesting Culture

This score is derived from employee ratings & reviews
A
4.5/5

Top Rated Culture Dimensions

UserTesting CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Andy MacMillan UserTesting's CEO
Andy MacMillan
84 /100

Diversity at UserTesting

Top 40%Top 40% of Similar Size Companies on Comparably
B-

Diverse employees at UserTesting have rated Executive Team, Manager, and Leadership as the highest categories they have scored

Women at UserTesting

Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C

Women at UserTesting have rated Team, Office Culture, and Leadership as the highest categories they have scored

UserTesting eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 20%Top 20% of Similar Size Companies on Comparably

Recommend to a Friend?

49

UserTesting employees are 49% more likely to recommend UserTesting as a great place to work

65%Promoters
19%Passives
16%Detractors

Working at UserTesting

Working at UserTesting is rated highly by 44 employees, across various culture aspects.

Overall Company Culture at UserTesting

A

Overall Company Culture at UserTesting is rated A

Last updated 2 days ago

Top
10%

UserTesting ranks in the Top 10% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 44 Employees

View Results
0
20
40
60
80
100
Sales
93
Sales93
HR
89
HR89
Engineering
85
Engineering85
Marketing
85
Marketing85
Product
75
Product75
Operations
74
Operations74

UserTesting Employee Reviews

Out of 68 UserTesting employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping UserTesting improve their work culture.

94%
6%
Positive Reviews94%
Constructive Feedback6%

Positive Reviews From UserTesting Employees

  • What is most positive about the culture and environment at your company?
    Collaboration and positive work atmosphere
    Review from Sales DeptAnonymous Review
  • What are some of the best things about your team?
    Intelligent people that all bring value in their own way.
    Review from Sales DeptAnonymous Review
  • What is the best part about your compensation package?
    extended education funds for career development
    Review from Sales DeptAnonymous Review

Constructive Feedback From UserTesting Employees

  • What would you most like to see improved at your company?
    Decision and approval structure.
    Anonymous Review
  • What does the leadership team need to get better at?
    Our executive team does not communicate well with each other. Also, many on the team do not seem honest or sincere and are not relatable.
    Anonymous Review
  • What's going wrong and how can it be improved?
    I feel under appreciated in general at work.
    Anonymous Review

UserTesting Company Information

UserTesting Company Overview

UserTesting is used by over 34,000 companies, including all of the top 10 web properties. We're on Wealthfront's 2018 List of Career Launching Companies!

UserTesting Mission & Values

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.

Andy MacMillan UserTesting's CEO
Andy MacMillan
84 /100

CEO & Founding Date

UserTesting was founded in 2007 and its current CEO is Andy MacMillan. Since its inception 15 years ago, UserTesting has grown to 600 employees.

Headquarter144 Townsend Street
San Francisco, CA 94107
United States of America
Websitewww.usertesting.com/
Founding Date2007
Tel800-903-9493
Company StatusPrivate
Jobswww.usertesting.com/about-us/jobs
Social Sites

Why Join UserTesting?

44 employees at UserTesting have reviewed UserTesting across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 days ago.

Overall, the 44 UserTesting employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at UserTesting are pleased with their total compensation at UserTesting, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at UserTesting are extremely happy with their team. 44 Participants grade the quality of their coworkers an A+. The majority believe the meetings at UserTesting are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at UserTesting believe the environment at UserTesting is positive. Most Participants believe the pace of work at UserTesting is comfortably fast. About 77% of the employees at UserTesting work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.

Overall, the employees at UserTesting are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
UserTesting employees generally work 8.5 hrs a day
Work Hours
A Day in the Life
Employees at UserTesting report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at UserTesting have 4+ meetings
Meetings
A Day in the Life
96% of UserTesting employees look forward to interacting with their team every day
Coworkers
A Day in the Life
UserTesting employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
71% of UserTesting employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
UserTesting employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
88% of UserTesting employees call their work environment positive
Environment

UserTesting Leadership

The UserTesting Executive Team is rated an “A” and led by CEO Andy MacMillan, Vice President, Enterprise Sales Marc Bernanke, and Chief People Officer Carol Mackinlay

  • Andy MacMillan  CEO / President

    Andy MacMillan CEO / President

    Andy MacMillan serves as the CEO / President of UserTesting.

  • Marc Bernanke Vice President, Enterprise Sales

    Marc Bernanke serves as the Vice President, Enterprise Sales of UserTesting. Marc started at UserTesting in August of... read more

  • Carol Mackinlay Chief People Officer

    Carol Mackinlay serves as the Chief People Officer of UserTesting.

  • Bruce Rung SVP of North America Sales

    Bruce Rung serves as the SVP of North America Sales of UserTesting. Bruce started at UserTesting in December of 2016.... read more

  • Nate Wright VP, Product Marketing

    Nate Wright serves as the VP, Product Marketing of UserTesting. Nate started at UserTesting in December of 2018. Nate... read more

  • Christina Singh Vice President, Professional Services

    Christina Singh serves as the Vice President, Professional Services of UserTesting. Christina started at UserTesting in... read more

  • Janelle Estes Chief Insights Officer

    Janelle Estes serves as the Chief Insights Officer of UserTesting. Janelle started at UserTesting in December of 2018.... read more

  • Dave Garr Co-Founder, SVP of Customer Experience

    Dave Garr serves as the Co-Founder, SVP of Customer Experience of UserTesting. Dave started at UserTesting in May of... read more

  • Michael Mace VP Product Marketing, VP Mobile

    Michael Mace serves as the VP Product Marketing, VP Mobile of UserTesting. Michael started at UserTesting in April of... read more

UserTesting Competitors

UserTesting competitors include UserZoom, Validately, and test IO. UserTesting ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how UserTesting compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    UserZoom's Logo
    UserZoom
    4.8/5
  2. #2
    UserTesting's Logo
    UserTesting
    4.5/5
  3. #3
    Validately's Logo
    Validately
    3.5/5
  4. #4
    test IO's Logo
    test IO
    3.5/5

UserTesting Salaries

How much does UserTesting pay?

How much do people at UserTesting get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at UserTesting is $128,769, or $61 per hour, while the estimated median salary is $133,283, or $64 per hour.

At UserTesting, the highest paid job is a Director of Sales at $256,666 annually and the lowest is an Admin Assistant at $44,507 annually. Average UserTesting salaries by department include: Admin at $58,880, HR at $141,071, IT at $113,663, and Marketing at $121,415. Half of UserTesting salaries are above $133,283.

28 employees at UserTesting rank their Compensation in the Top 25% of similar sized companies in the US (based on 101 ratings) while 28 employees at UserTesting rank their Perks And Benefits in the Top 10% of similar sized companies in the US (based on 35 ratings).

Last updated months ago.

See More UserTesting Salaries

1st Percentile
$73k
$73k1st Percentile
17th Percentile
$102k
$102k17th Percentile
33rd Percentile
$130k
$130k33rd Percentile
50th Percentile
$182k
$182k50th Percentile
67th Percentile
$242k
$242k67th Percentile
83rd Percentile
$269k
$269k83rd Percentile
100th Percentile
$300k
$300k100th Percentile
$128,769*
Average Compensation
$133,283*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

UserTesting Salaries by Department

UserTesting Salary Averages by Department

$0
$50k
$100k
$150k
$200k
$250k
$300k
Admin
$58,880
Admin$58,880
Business Development
$116,986
Business Development$116,986
Customer Support
$77,170
Customer Support$77,170
Design
$96,733
Design$96,733
Engineering
$154,111
Engineering$154,111
Finance
$100,169
Finance$100,169
HR
$141,071
HR$141,071
IT
$113,663
IT$113,663
Legal
$250,061
Legal$250,061
Marketing
$121,415
Marketing$121,415
Operations
$136,912
Operations$136,912
Product
$164,124
Product$164,124
Sales
$142,246
Sales$142,246

UserTesting Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Gym Membership / Reimbursement

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Employee Stock Purchase Plan

Office Perks

  • Free Food
  • Pet-Friendly
  • Company Social Outings
  • Work From Home Policy
  • Unique Office Space
Fantastic
0%
Good
0%
Neutral
0%
Bad
0%
Terrible
0%
How would you rate the perks your company provides?
Are you satisfied with your Benefits?
Fantastic
44%
Good
23%
Neutral
22%
Bad
0%
Terrible
11%
How would you rate the perks your office provides?

UserTesting Careers

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Let UserTesting Know You Want To Work There

Overview of Candidates Applying to Work at UserTesting on Comparably

Candidates By Department

All Industries
41%
Product
22%
Customer Support
11%
Marketing
11%
Engineering
7%
Other
7%

Candidates By Location

San Francisco
59%
Mountain View
7%
Houston
4%
Dallas
4%
Fort Worth
4%
Other
22%
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