UserTesting Claimed Company
EMPLOYEE
PARTICIPANTS
52
TOTAL
RATINGS
767
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UserTesting Competitors

UserTesting competitors include UserZoom, Validately and test IO. UserTesting ranks 1st in Customer Net Promoter Score on Comparably vs its competitors. See below how UserTesting compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
2nd
eNPS Rank
2nd
Gender Rank
2nd
Diversity Rank
2nd
Product Quality
2nd
NPS Rank
1st
Pricing Rank
3rd
Customer Service
2nd

See UserTesting Culture vs Competitors:

UserTesting Competitors at a Glance

Product Quality Score Comparison

UserTesting Ranks 2nd in Product Quality Score

18 Customers rate UserTesting's Product Quality Score a 4.1/5, which ranks it 2nd against its competitors, below test IO.

  1. 1st
    test IO
    4.5 / 5
  2. 2nd
    UserTesting
    4.1 / 5
  3. 3rd
    UserZoom
    4.1 / 5
  4. 4th
    Validately
    2.7 / 5
NPS Comparison

UserTesting Ranks 1st in Net Promoter Score

17 Customers rate UserTesting's Net Promoter Score a 34, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend UserTesting to a friend?”.

  1. 1st
    UserTesting
    34
  2. 2nd
    test IO
    25
  3. 3rd
    UserZoom
    -87
Pricing Score Comparison

UserTesting Ranks 3rd in Pricing Score

16 Customers rate UserTesting's Pricing Score a 3.9/5, which ranks it 3rd against its competitors, below UserZoom.

  1. 1st
    test IO
    5 / 5
  2. 2nd
    UserZoom
    4.2 / 5
  3. 3rd
    UserTesting
    3.9 / 5
  4. 4th
    Validately
    2 / 5
Customer Service Comparison

UserTesting Ranks 2nd in Customer Service

15 Customers rate UserTesting's Customer Service a 4.1/5, which ranks it 2nd against its competitors, below test IO.

  1. 1st
    test IO
    5 / 5
  2. 2nd
    UserTesting
    4.1 / 5
  3. 3rd
    UserZoom
    4 / 5
  4. 4th
    Validately
    2.5 / 5
Overall Culture Score Comparison

UserTesting Ranks 2nd in Overall Culture Score

52 Employees rate UserTesting's Overall Culture a 81/100, which ranks it 2nd against its competitors, below UserZoom. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    UserZoom
    91 / 100
  2. 2nd
    UserTesting
    81 / 100
  3. 3rd
    Validately
    77 / 100
  4. 4th
    test IO
    75 / 100
eNPS Comparison

UserTesting Ranks 2nd in Employee Net Promoter Score

39 Employees rate UserTesting's Employee Net Promoter Score a 46, which ranks it 2nd against its competitors, below UserZoom. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at UserTesting to a friend?”.

  1. 1st
    UserZoom
    87
  2. 2nd
    UserTesting
    46
  3. 3rd
    test IO
    25
Gender Score Comparison

UserTesting Ranks 2nd in Gender Score

14 Employees rate UserTesting's Gender Score a 74/100, which ranks it 2nd against its competitors, below UserZoom. The Gender Score tracks how positively women rate their experience at UserTesting.

  1. 1st
    UserZoom
    89 / 100
  2. 2nd
    UserTesting
    74 / 100
  3. 3rd
    test IO
    67 / 100
Diversity Score Comparison

UserTesting Ranks 2nd in Diversity Score

9 Employees rate UserTesting's Diversity Score a 72/100, which ranks it 2nd against its competitors, below UserZoom. The Diversity Score tracks how positively diverse employees rate their experience at UserTesting.

  1. 1st
    UserZoom
    91 / 100
  2. 2nd
    UserTesting
    72 / 100
  3. 3rd
    test IO
    60 / 100
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