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UserTesting Claimed Company
UserTesting is used by over 34,000 companies, including all of the top 10 web properties.
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UserTesting Company Culture
UserTesting Culture
This score is derived from employee ratings & reviews4.1/5
UserTesting's Overall Culture is rated B
Top Rated Culture Dimensions
Environment
A-CEO Rating
B+Happiness
B+Office Culture
B+Perks & Benefits
BUserTesting CEO
Top 20%Top 20% of Similar Size Companies on Comparably
Andy MacMillan
74 /100
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Mission, Vision, & Values
UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.
UserTesting Culture At a Glance
UserTesting has 600 employees. 92 employees at UserTesting have reviewed UserTesting across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 92 UserTesting employees give their leadership a grade of B, or Top 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at UserTesting are generally satisfied with their total compensation at UserTesting, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at UserTesting are pleased with their team. 92 Participants grade the quality of their coworkers a B. The majority believe the meetings at UserTesting are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at UserTesting believe the environment at UserTesting is positive. Most Participants believe the pace of work at UserTesting is comfortably fast. About 73% of the employees at UserTesting work 8 hours or less, while 3% of them have an extremely long day - longer than twelve hours.
Overall, the employees at UserTesting are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
UserTesting employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at UserTesting report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at UserTesting have 4+ meetings
Meetings
A Day in the Life
81% of UserTesting employees look forward to interacting with their team every day
Coworkers
A Day in the Life
UserTesting employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
75% of UserTesting employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
UserTesting employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
79% of UserTesting employees call their work environment positive
Environment
Let UserTesting Know You Want To Work There
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Curious about what work's like at UserTesting?
Anonymously Ask UserTesting Employees Any Question
Anonymous Q&A with UserTesting EmployeesMost Recent Q&A
What is the best advice you could give someone during their first month at UserTesting?
Don't show too much initiative, the old timers don't like being shown up
What unique perks and benefits does UserTesting provide?
The sabbatical is the best perk!
What's the Sales team like at UserTesting?
It's a small sales team - less than 20 outside sales people. Sales team ranges from 5 years or less experience to over 20 years of sales...
Does UserTesting drug test or do a background check?
Response from UserTesting6 years agoNo, we do not do drug testing. We do perform standard background checks
No drug test. Yes background check.
What perk or benefit should UserTesting have?
An office that isn't spread across 15 rooms
What are the most important soft skills I need to be successful at UserTesting?
Kiss up to the old guard
What is the best advice you could give someone during their first month at UserTesting?
Don't show too much initiative, the old timers don't like being shown up
What unique perks and benefits does UserTesting provide?
The sabbatical is the best perk!
What's the Sales team like at UserTesting?
It's a small sales team - less than 20 outside sales people. Sales team ranges from 5 years or less experience to over 20 years of sales...
Does UserTesting drug test or do a background check?
Response from UserTesting
6 years ago
No, we do not do drug testing. We do perform standard background checks
No drug test. Yes background check.
What perk or benefit should UserTesting have?
An office that isn't spread across 15 rooms
What are the most important soft skills I need to be successful at UserTesting?
Kiss up to the old guard
H1B Visa
In 2019, UserTesting applied for 3 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
UserTesting has a total of 600 employees
3
Total Applied
H1B Applications Outcome
- 100% Granted (3 out of 3)
- 0% Denied ( out of 3)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Gender Score How positively women rate their overall experience at UserTesting
Bottom
35%
UserTesting currently ranks in the Bottom 35% of similarly sized companies on Comparably
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Diversity Score How positively minorities rate their overall experience at UserTesting
Bottom
35%
UserTesting currently ranks in the Bottom 35% of similarly sized companies on Comparably
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
12
eNPS Score
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
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Let UserTesting Know You Want To Work There
UserTesting Competitors Video
UserTesting vs Competitors
- 1st
UserZoom91 / 100 - 2nd
Validately81 / 100 - 3rdUserTesting73 / 100
- 4th
test IO76 / 100
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
- Office Perks
- Free Food
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
- Unique Office Space
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