0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Arbor Networks
Marketing or Exec? Claim Your Free Account
About Arbor Networks' Brand
Arbor Networks provide security and network management solutions for international networks. Among its major competitors, Arbor Networks is ranked in 4th place for NPS while Radware is 1st, and Fortinet is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Arbor Networks Ranking
- #4 / 4 of its competitors
Arbor Networks NPS
Arbor Networks's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Arbor Networks's customers would recommend using the product based on a scale of -100 to 100.
Arbor Networks Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Arbor Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
How Other Brands Compare
Arbor Networks is ranked #4 for NPS among its competitors. Radware and Fortinet come in first and second, with A10 Networks coming in at third.
Arbor Networks |  Fortinet |  A10 Networks |  Radware | |
| Global Ranking | #- | #275 | #- | #- |
| NPS | 0 | 42 | 11 | 44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $27.91B | $1.05B | $880.34M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arbor Networks NPS vs. Competitors
Compared to its competitors, Arbor Networks's NPS is rated right above Brigade, and is preceded by A10 Networks.
| COMPANY | NPS Score | |
|---|---|---|
| Radware | 44 |
| Fortinet | 42 |
| A10 Networks | 11 |
| Arbor Networks | 0 |
 | Brigade | N/A |
 | Untangle | N/A |
 | enSilo | N/A |
 | RedSeal | N/A |
Arbor Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Arbor Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arbor Networks Customer Loyalty vs. Competitors
Compared to its competitors, Arbor Networks's Customer Loyalty score is rated right above Fortinet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arbor Networks | 100% |
| Fortinet | 82% |
| A10 Networks | 79% |
| Radware | 73% |
| Brigade | N/A |
| Untangle | N/A |
| enSilo | N/A |
| RedSeal | N/A |
Unlock Arbor Networks Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Arbor Networks Customer Loyalty vs. Competitors data and gain insights into your customers today.
Arbor Networks Product Quality
5/5
Arbor Networks has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arbor Networks' overall Product Quality score rated by its users and customers.
Arbor Networks Product Information
Arbor Networks’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Arbor Networks Product Quality vs. Competitors
Compared to its competitors, Arbor Networks's Product Quality score is rated right above Fortinet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arbor Networks | 5/5 |
| Fortinet | 4.2/5 |
| Radware | 4.1/5 |
| A10 Networks | 3.6/5 |
| Brigade | N/A |
| Untangle | N/A |
| enSilo | N/A |
| RedSeal | N/A |
Unlock Arbor Networks Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Arbor Networks Product Quality vs. Competitors data and gain insights into your customers today.
Arbor Networks Pricing
Arbor Networks ROI & Value For Money
5/5
Arbor Networks has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arbor Networks' overall ROI score rated by its users and customers.
Arbor Networks Pricing vs. Competitors
Compared to its competitors, Arbor Networks's ROI score is rated right above Radware.
| COMPANY | Pricing Score | |
|---|---|---|
| Arbor Networks | 5/5 |
| Radware | 4.2/5 |
| Fortinet | 4.2/5 |
| A10 Networks | 3.5/5 |
| Brigade | N/A |
| Untangle | N/A |
| enSilo | N/A |
| RedSeal | N/A |
Unlock Arbor Networks ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Arbor Networks ROI vs. Competitors data and gain insights into your customers today.
Arbor Networks Customer Satisfaction (CSAT)
Arbor Networks Customer Satisfaction (CSAT) Score
100 / 100
Arbor Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arbor Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Arbor Networks's Customer Satisfaction score is rated right above Radware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arbor Networks | 100% |
| Radware | 88% |
| Fortinet | 83% |
| A10 Networks | 60% |
| Brigade | 0% |
| Untangle | 0% |
| enSilo | 0% |
| RedSeal | 0% |
Unlock Arbor Networks Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Arbor Networks Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Arbor Networks Customer Service
5/5
Arbor Networks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arbor Networks' overall Customer Service score rated by its users and customers.
About Arbor Networks's Customer Service
Address
Burlington, MA
Website
http://www.arbornetworks.com/
Arbor Networks Customer Service vs. Competitors
Compared to its competitors, Arbor Networks's Customer Service score is rated right above Fortinet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arbor Networks | 5/5 |
| Fortinet | 4.3/5 |
| Radware | 4.2/5 |
| A10 Networks | 3.4/5 |
| Brigade | N/A |
| Untangle | N/A |
| enSilo | N/A |
| RedSeal | N/A |
Unlock Arbor Networks Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Arbor Networks Customer Service vs. Competitors data and gain insights into your customers today.
Arbor Networks as an Employer
2.5/5
Arbor Networks has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Arbor Networks scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Arbor Networks would recommend the brand to a friend. ENPS measures how likely Arbor Networks employees would recommend working at Arbor Networks to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
