44
NPS
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Radware
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About Radware's Brand
Radware provides application delivery and security solutions for virtual and cloud data centers. Among its major competitors, Radware is ranked in 2nd place for NPS while Cogeco Peer 1 is 1st, and Akamai is 3rd.Their current market cap is $880.34M
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Radware CMO
Radware Ranking
- #1 / 4 of its competitors
Radware NPS
Radware's Net Promoter Score (NPS) is a 44 with 69% Promoters, 6% Passives, and 25% Detractors. Net Promoter Score tracks whether Radware's customers would recommend using the product based on a scale of -100 to 100.
Radware Overall NPS
| 69% | Promoters |
|---|---|
| 6% | Passives |
| 25% | Detractors |
Radware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 40 | Oct 2021 | 40 |
Nov 2021 17 | Nov 2021 | 17 |
Sep 2022 -1 | Sep 2022 | -1 |
Nov 2022 13 | Nov 2022 | 13 |
Jan 2023 22 | Jan 2023 | 22 |
Feb 2023 30 | Feb 2023 | 30 |
Apr 2023 36 | Apr 2023 | 36 |
May 2023 41 | May 2023 | 41 |
Jul 2023 46 | Jul 2023 | 46 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 53 | Jan 2024 | 53 |
Jan 2025 43 | Jan 2025 | 43 |
How Other Brands Compare
Radware is ranked first for NPS among its competitors. Akamai and F5, Inc. come in second and third, with Citrix coming in at #4. Among those competitors, it is the lowest valued company behind Citrix.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Radware NPS by Gender
Radware's NPS was rated 100 by Male customers on Comparably.
Male
100
Radware's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Radware's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Radware NPS by Ethnicity
Radware's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Radware NPS by Usage
Radware's NPS was rated 100 points by customers who have used Radware's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Radware NPS vs. Competitors
Compared to its competitors, Radware's NPS is rated right above Akamai, and is preceded by Cogeco Peer 1.
| COMPANY | NPS Score | |
|---|---|---|
 | Cogeco Peer 1 | 50 |
| Radware | 44 |
 | Akamai | 30 |
 | F5, Inc. | 24 |
 | Citrix | 17 |
 | A10 Networks | 11 |
 | ThinAir | N/A |
 | Arbor | N/A |
 | Evolve IP | -2 |
Radware Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Radware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Radware Customer Loyalty Score by Gender
Radware's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Radware Customer Loyalty Score by Ethnicity
Radware's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Radware.
100
out of 100
Caucasian
Radware Customer Loyalty Score by Usage
Radware's Customer Loyalty score was rated 100% by customers who have used Radware's products/services for 5 to 10 Years.
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Radware Customer Loyalty Score by Industry
Radware's Customer Loyalty score was rated 100% by Tech industry customers.
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Radware Customer Loyalty vs. Competitors
Compared to its competitors, Radware's Customer Loyalty score is rated right above Evolve IP, and is preceded by A10 Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cogeco Peer 1 | 85% |
| F5, Inc. | 82% |
| Citrix | 82% |
| Akamai | 81% |
| A10 Networks | 79% |
| Radware | 73% |
| Evolve IP | 63% |
| ThinAir | N/A |
| Arbor | N/A |
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Radware Product Quality
4.1/5
Radware has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Radware Product Information
Radware’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Radware's product the highest.
- Website
- http://www.radware.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Quick Insights into Radware Product Quality
Radware's Product Quality score was rated highest by customers who have used Radware's products/services for 5 to 10 Years.
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Ranked Radware Product Quality the Highest
Radware Product Quality Score by Gender
Radware's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Radware Product Quality Score by Ethnicity
Radware's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Radware Product Quality Score by Usage
Radware's Product Quality score was rated 5 stars by customers who have used Radware's products/services for 5 to 10 Years.
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Radware Product Quality Score by Industry
Radware's Product Quality score was rated 5 stars by Tech industry customers.
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Radware Product Quality vs. Competitors
Compared to its competitors, Radware's Product Quality score is rated right above Akamai, and is preceded by Cogeco Peer 1.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cogeco Peer 1 | 4.1/5 |
| Radware | 4.1/5 |
| Akamai | 4.1/5 |
| Citrix | 3.8/5 |
| F5, Inc. | 3.8/5 |
| A10 Networks | 3.6/5 |
| Evolve IP | 3.6/5 |
| ThinAir | N/A |
| Arbor | N/A |
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Radware Pricing
Radware ROI & Value For Money
4.2/5
Radware has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Radware Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Radware ROI
Radware's ROI score was rated highest by customers who have used Radware's products/services for 5 to 10 Years.
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Ranked Radware ROI the Highest
Radware ROI Score by Gender
Radware's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Radware ROI Score by Ethnicity
Radware's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Radware ROI Score by Usage
Radware's ROI score was rated 4.8 stars by customers who have used Radware's products/services for 5 to 10 Years.
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Radware ROI Score by Industry
Radware's ROI score was rated 4.8 stars by Tech industry customers.
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Radware Pricing vs. Competitors
Compared to its competitors, Radware's ROI score is rated right above Cogeco Peer 1.
| COMPANY | Pricing Score | |
|---|---|---|
| Radware | 4.2/5 |
| Cogeco Peer 1 | 4.2/5 |
| Akamai | 4/5 |
| F5, Inc. | 3.9/5 |
| Citrix | 3.7/5 |
| A10 Networks | 3.5/5 |
| Evolve IP | 3.3/5 |
| ThinAir | N/A |
| Arbor | N/A |
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Radware Customer Satisfaction (CSAT)
Radware Customer Satisfaction (CSAT) Score
88 / 100
Radware has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Radware Customer Satisfaction
Radware's Customer Satisfaction score was rated highest by customers who have used Radware's products/services for 5 to 10 Years.
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Ranked Radware Customer Satisfaction the Highest
Radware Customer Satisfaction Score by Gender
Radware's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Radware Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Radware's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Radware Customer Satisfaction Score by Usage
Radware's Customer Satisfaction score was rated 100 points by customers who have used Radware's products/services for 5 to 10 Years.
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Radware Customer Satisfaction Score by Industry
Radware's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Radware Customer Satisfaction vs. Competitors
Compared to its competitors, Radware's Customer Satisfaction score is rated right above Akamai, and is preceded by Cogeco Peer 1.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cogeco Peer 1 | 100% |
| Radware | 88% |
| Akamai | 80% |
| F5, Inc. | 72% |
| Citrix | 64% |
| A10 Networks | 60% |
| Evolve IP | 50% |
| ThinAir | 0% |
| Arbor | 0% |
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Radware Customer Service
4.2/5
Radware has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Radware's Customer Service
Address
575 Corporate Drive, Mahwah, NJ 07430
Website
http://www.radware.com
Phone Number
2015129771
Quick Insights into Radware Customer Service
Radware's Customer Service score was rated highest by customers who have used Radware's products/services for 5 to 10 Years.
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Ranked Radware Customer Service the Highest
Radware Customer Service Score by Gender
Radware's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Radware Customer Service Score by Ethnicity
Radware's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Radware.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Radware Customer Service Score by Usage
Radware's Customer Service score was rated 4.8 stars by customers who have used Radware's products/services for 5 to 10 Years.
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Radware Customer Service Score by Industry
Radware's Customer Service score was rated 4.8 stars by Tech industry customers.
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Radware Customer Service vs. Competitors
Compared to its competitors, Radware's Customer Service score is rated right above Akamai.
| COMPANY | Customer Service Score | |
|---|---|---|
| Radware | 4.2/5 |
| Akamai | 4.2/5 |
| Cogeco Peer 1 | 4.1/5 |
| F5, Inc. | 3.9/5 |
| Citrix | 3.6/5 |
| A10 Networks | 3.4/5 |
| Evolve IP | 3.2/5 |
| ThinAir | N/A |
| Arbor | N/A |
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Radware as an Employer
3.0/5
Radware has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Radware scored a 44 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Radware would recommend the brand to a friend. ENPS measures how likely Radware employees would recommend working at Radware to a friend.
Net Promoter Score
44
NPS Score
| 69% | Promoters |
|---|---|
| 6% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
