50
NPS
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Cogeco Peer 1
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About Cogeco Peer 1 Brand
PEER 1 Hosting offers a range of internet hosting services, including managed hosting, dedicated servicers, colocation, and cloud computing. Among its major competitors, Cogeco Peer 1 is ranked in 3rd place for NPS while Versa Networks is 1st, and SwiftSafe is 2nd.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Cogeco Peer 1 Ranking
- #1 / 4 of its competitors
Cogeco Peer 1 NPS
Cogeco Peer 1's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Cogeco Peer 1's customers would recommend using the product based on a scale of -100 to 100.
Cogeco Peer 1 Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Cogeco Peer 1 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
How Other Brands Compare
Cogeco Peer 1 is ranked first for NPS among its competitors. Rackspace Technology and Iron Mountain come in second and third, with SoftLayer coming in at #4.
Cogeco Peer 1 |  Rackspace Technology |  SoftLayer |  Iron Mountain | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | 50 | 17 | - | -47 |
| Valuation Updated every 24 hours for public companies | - | $444.14M | $119.08B | $10.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cogeco Peer 1 NPS by Ethnicity
Cogeco Peer 1's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Cogeco Peer 1 NPS by Usage
Cogeco Peer 1's NPS was rated 34 points by customers who have used Cogeco Peer 1's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Cogeco Peer 1 NPS vs. Competitors
Compared to its competitors, Cogeco Peer 1's NPS is rated right above Rackspace Technology, and is preceded by SwiftSafe.
| COMPANY | NPS Score | |
|---|---|---|
 | Versa Networks | 67 |
 | SwiftSafe | 50 |
| Cogeco Peer 1 | 50 |
| Rackspace Technology | 17 |
 | Internap | N/A |
| Iron Mountain | -47 |
 | Armor | -60 |
Cogeco Peer 1 Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Cogeco Peer 1 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cogeco Peer 1 Customer Loyalty Score by Ethnicity
Cogeco Peer 1's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Cogeco Peer 1 Customer Loyalty Score by Usage
Cogeco Peer 1's Customer Loyalty score was rated 100% by customers who have used Cogeco Peer 1's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cogeco Peer 1 Customer Loyalty vs. Competitors
Compared to its competitors, Cogeco Peer 1's Customer Loyalty score is rated right above SwiftSafe, and is preceded by Versa Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Versa Networks | 100% |
| Cogeco Peer 1 | 85% |
| SwiftSafe | 83% |
| Armor | 76% |
| Rackspace Technology | 71% |
| Iron Mountain | 71% |
| Internap | N/A |
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Cogeco Peer 1 Product Quality
4.1/5
Cogeco Peer 1 has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cogeco Peer 1 Product Information
Cogeco Peer 1’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.cogecopeer1.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Content
Ecommerce and Marketplaces
Enterprise
Government & Legal
Hardware and Devices
Quick Insights into Cogeco Peer 1 Product Quality
Cogeco Peer 1's Product Quality score was rated highest by Caucasian customers.
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Ranked Cogeco Peer 1 Product Quality the Highest
Cogeco Peer 1 Product Quality Score by Ethnicity
Cogeco Peer 1's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cogeco Peer 1.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Cogeco Peer 1 Product Quality Score by Usage
Cogeco Peer 1's Product Quality score was rated 4.6 stars by customers who have used Cogeco Peer 1's products/services for 1 to 2 Years.
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Cogeco Peer 1 Product Quality vs. Competitors
Compared to its competitors, Cogeco Peer 1's Product Quality score is rated right above Rackspace Technology, and is preceded by SwiftSafe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Versa Networks | 4.5/5 |
| SwiftSafe | 4.1/5 |
| Cogeco Peer 1 | 4.1/5 |
| Rackspace Technology | 3.7/5 |
| Armor | 2.5/5 |
| Iron Mountain | 2.3/5 |
| Internap | N/A |
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Cogeco Peer 1 Pricing
Cogeco Peer 1 ROI & Value For Money
4.2/5
Cogeco Peer 1 has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Cogeco Peer 1 ROI
Cogeco Peer 1's ROI score was rated highest by Caucasian customers.
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Ranked Cogeco Peer 1 ROI the Highest
Cogeco Peer 1 ROI Score by Ethnicity
Cogeco Peer 1's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cogeco Peer 1.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Cogeco Peer 1 ROI Score by Usage
Cogeco Peer 1's ROI score was rated 4.8 stars by customers who have used Cogeco Peer 1's products/services for 1 to 2 Years.
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Cogeco Peer 1 Pricing vs. Competitors
Compared to its competitors, Cogeco Peer 1's ROI score is rated right above SwiftSafe, and is preceded by Versa Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Versa Networks | 4.5/5 |
| Cogeco Peer 1 | 4.2/5 |
| SwiftSafe | 4/5 |
| Rackspace Technology | 3.4/5 |
| Armor | 2.3/5 |
| Iron Mountain | 2.2/5 |
| Internap | N/A |
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Cogeco Peer 1 Customer Satisfaction (CSAT)
Cogeco Peer 1 Customer Satisfaction (CSAT) Score
100 / 100
Cogeco Peer 1 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cogeco Peer 1 Customer Satisfaction
Cogeco Peer 1's Customer Satisfaction score was rated highest by customers who have used Cogeco Peer 1's products/services for 1 to 2 Years.
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Ranked Cogeco Peer 1 Customer Satisfaction the Highest
Cogeco Peer 1 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cogeco Peer 1 Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cogeco Peer 1.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cogeco Peer 1 Customer Satisfaction Score by Usage
Cogeco Peer 1's Customer Satisfaction score was rated 100 points by customers who have used Cogeco Peer 1's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cogeco Peer 1 Customer Satisfaction vs. Competitors
Compared to its competitors, Cogeco Peer 1's Customer Satisfaction score is rated right above Rackspace Technology, and is preceded by Versa Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Versa Networks | 100% |
| Cogeco Peer 1 | 100% |
| Rackspace Technology | 61% |
| Iron Mountain | 35% |
| Armor | 20% |
| SwiftSafe | 0% |
| Internap | 0% |
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Cogeco Peer 1 Customer Service
4.1/5
Cogeco Peer 1 has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Cogeco Peer 1's Customer Service
Address
1000-555 West Hastings Street, V6B 4N5 Canada
Website
http://www.cogecopeer1.com/
Phone Number
8008407490
Quick Insights into Cogeco Peer 1 Customer Service
Cogeco Peer 1's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Cogeco Peer 1 Customer Service score.
Ranked Cogeco Peer 1 Customer Service the Highest
Cogeco Peer 1 Customer Service Score by Ethnicity
Cogeco Peer 1's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cogeco Peer 1.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Cogeco Peer 1 Customer Service Score by Usage
Cogeco Peer 1's Customer Service score was rated 4.6 stars by customers who have used Cogeco Peer 1's products/services for 1 to 2 Years.
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Cogeco Peer 1 Customer Service vs. Competitors
Compared to its competitors, Cogeco Peer 1's Customer Service score is rated right above SwiftSafe, and is preceded by Versa Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Versa Networks | 4.2/5 |
| Cogeco Peer 1 | 4.1/5 |
| SwiftSafe | 4/5 |
| Rackspace Technology | 3.2/5 |
| Armor | 2.5/5 |
| Iron Mountain | 2/5 |
| Internap | N/A |
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Cogeco Peer 1 as an Employer
2.9/5
Cogeco Peer 1 has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cogeco Peer 1 scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Cogeco Peer 1 would recommend the brand to a friend. ENPS measures how likely Cogeco Peer 1 employees would recommend working at Cogeco Peer 1 to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
