50
NPS
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Brand Page
SwiftSafe
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About SwiftSafe's Brand
SwiftSafe is a Cyber Security company
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
SwiftSafe NPS
SwiftSafe's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether SwiftSafe's customers would recommend using the product based on a scale of -100 to 100.
SwiftSafe Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
SwiftSafe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SwiftSafe Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SwiftSafe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SwiftSafe Product Quality
4.1/5
SwiftSafe has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SwiftSafe Product Information
SwiftSafe’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://swift-safe.com
- Company Size
- 11-50 Employees
Industry
Telecommunications
SwiftSafe Pricing
SwiftSafe ROI & Value For Money
4/5
SwiftSafe has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SwiftSafe's overall ROI score rated by its users and customers.
SwiftSafe Customer Service
4/5
SwiftSafe has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SwiftSafe's overall Customer Service score rated by its users and customers.
About SwiftSafe's Customer Service
Address
2/1 Gladestone Parade, Jay, NY 3046 United States of America
Website
https://swift-safe.com
Phone Number
+1214-612-4176
SwiftSafe's Social Links
SwiftSafe as an Employer
Consumer vs. Employees
SwiftSafe scored a 50 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of SwiftSafe would recommend the brand to a friend. ENPS measures how likely SwiftSafe employees would recommend working at SwiftSafe to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
