-47
NPS
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Iron Mountain
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About Iron Mountain's Brand
Iron Mountain is proud to provide our 225,000 customers around the world with Innovative Storage, data center infrastructure, asset lifecycle management, information management services, and art logistics.
Brand at a Glance
71%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Iron Mountain NPS
Iron Mountain's Net Promoter Score (NPS) is a -47 with 22% Promoters, 9% Passives, and 69% Detractors. Net Promoter Score tracks whether Iron Mountain's customers would recommend using the product based on a scale of -100 to 100.
Iron Mountain Overall NPS
| 22% | Promoters |
|---|---|
| 9% | Passives |
| 69% | Detractors |
Iron Mountain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -44 | Oct 2022 | -44 |
Dec 2022 -44 | Dec 2022 | -44 |
Feb 2023 -42 | Feb 2023 | -42 |
Apr 2023 -44 | Apr 2023 | -44 |
May 2023 -42 | May 2023 | -42 |
Aug 2023 -42 | Aug 2023 | -42 |
Jan 2024 -44 | Jan 2024 | -44 |
Feb 2024 -45 | Feb 2024 | -45 |
Apr 2024 -45 | Apr 2024 | -45 |
Aug 2024 -47 | Aug 2024 | -47 |
Oct 2024 -47 | Oct 2024 | -47 |
Jan 2025 -47 | Jan 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iron Mountain NPS by Gender
Male customers rated Iron Mountain's NPS 25 points higher than Female customers.
Male
-59
Iron Mountain's NPS was rated -59 by Male customers on Comparably.
15%
Promoters
11%
Passives
74%
Detractors
Female
-84
Iron Mountain's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Iron Mountain NPS by Ethnicity
Iron Mountain's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -81 | Caucasian | -81 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Other -67 | Other | -67 |
Iron Mountain NPS by Age
Iron Mountain's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Iron Mountain NPS by Usage
Iron Mountain's NPS was rated the highest by customers who have used Iron Mountain's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -10 | 1 to 2 Years | -10 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -69 | 5 to 10 Years | -69 |
Over 10 Years -78 | Over 10 Years | -78 |
Iron Mountain Customer Reviews
Out of the 12 Iron Mountain customer reviews 3 were positive and 9 were constructive. Iron Mountain customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Iron Mountain Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Iron Mountain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Iron Mountain Customer Loyalty Score by Gender
Female customers rated Iron Mountain's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Iron Mountain.
Male
63%
Yes
Female
93%
Yes
Iron Mountain Customer Loyalty Score by Ethnicity
Iron Mountain's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Iron Mountain.
67
out of 100
Caucasian
78
out of 100
Hispanic or Latino
85
out of 100
Other
Iron Mountain Customer Loyalty Score by Age
Iron Mountain's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Iron Mountain.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 55% | 31-35 | 55% |
36-40 100% | 36-40 | 100% |
41-45 85% | 41-45 | 85% |
46-50 64% | 46-50 | 64% |
51-55 33% | 51-55 | 33% |
56-60 100% | 56-60 | 100% |
61-65 10% | 61-65 | 10% |
66+ 55% | 66+ | 55% |
Iron Mountain Customer Loyalty Score by Usage
Iron Mountain's Customer Loyalty score was rated the highest by customers who have used Iron Mountain's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Iron Mountain Customer Loyalty Score by Industry
Iron Mountain's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Iron Mountain Product Quality
2.3/5
Iron Mountain has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Iron Mountain's overall Product Quality score rated by its users and customers.
Iron Mountain Product Information
Iron Mountain’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Iron Mountain's product the highest. Reviewers from the Accounting industry rated Iron Mountain the lowest at 1.5.
- Website
- http://www.ironmountain.com
- Company Size
- 10,000+ Employees
Industry
Information Services
Tech
Business Services
Enterprise
Quick Insights into Iron Mountain Product Quality
Iron Mountain's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Iron Mountain's products/services for Over 10 Years.
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Ranked Iron Mountain Product Quality the Highest
Ranked Iron Mountain Product Quality the Lowest
Iron Mountain Product Quality Score by Gender
Male customers rated Iron Mountain's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Iron Mountain.
Male
2/5
Female
1.9/5
Iron Mountain Product Quality Score by Ethnicity
Iron Mountain's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Iron Mountain.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
Other 2.2 | Other | 2.2 |
Iron Mountain Product Quality Score by Age
Iron Mountain's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Iron Mountain.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Iron Mountain Product Quality Score by Usage
Iron Mountain's Product Quality score was rated the highest by customers who have used Iron Mountain's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Iron Mountain Product Quality Score by Industry
Iron Mountain's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Iron Mountain Pricing
Iron Mountain ROI & Value For Money
2.2/5
Iron Mountain has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Iron Mountain Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Iron Mountain.
Quick Insights into Iron Mountain ROI
Iron Mountain's ROI score was rated highest by customers who have used Iron Mountain's products/services for 1 to 2 Years, and rated lowest by customers who have used Iron Mountain's products/services for Over 10 Years.
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Ranked Iron Mountain ROI the Highest
Ranked Iron Mountain ROI the Lowest
Iron Mountain ROI Score by Gender
Male customers rated Iron Mountain's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Iron Mountain.
Male
1.8/5
Female
1.5/5
Iron Mountain ROI Score by Ethnicity
Iron Mountain's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Iron Mountain.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 1.8 | Other | 1.8 |
Iron Mountain ROI Score by Age
Iron Mountain's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Iron Mountain.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Iron Mountain ROI Score by Usage
Iron Mountain's ROI score was rated the highest by customers who have used Iron Mountain's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Iron Mountain ROI Score by Industry
Iron Mountain's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Iron Mountain Customer Satisfaction (CSAT)
Iron Mountain Customer Satisfaction (CSAT) Score
35 / 100
Iron Mountain has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Iron Mountain Customer Satisfaction
Iron Mountain's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Iron Mountain Customer Satisfaction the Highest
Ranked Iron Mountain Customer Satisfaction the Lowest
Iron Mountain Customer Satisfaction Score by Gender
Male customers rated Iron Mountain's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Iron Mountain.
25 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 25% | |
Very Dissatisfied | 40% |
22 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
Iron Mountain Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Iron Mountain's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
6%
Satisfied
5%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
18%
Very Dissatisfied
59%
CSAT according to Hispanic or Latino
Iron Mountain's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Iron Mountain.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Iron Mountain's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Iron Mountain.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
Iron Mountain Customer Satisfaction Score by Age
Iron Mountain's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Iron Mountain.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 66% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 66% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 25% |
Iron Mountain Customer Satisfaction Score by Usage
Iron Mountain's Customer Satisfaction score was rated the highest by customers who have used Iron Mountain's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Iron Mountain Customer Satisfaction Score by Industry
Iron Mountain's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Iron Mountain Customer Satisfaction Score by Industry",
"text": "Iron Mountain's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Iron Mountain's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Iron Mountain's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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}
]
}Iron Mountain Customer Service
2/5
Iron Mountain has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Iron Mountain's Customer Service
Address
Boston, MA 00000
Website
http://www.ironmountain.com
Phone Number
1-800-899-4766
Iron Mountain's Social Links
Quick Insights into Iron Mountain Customer Service
Iron Mountain's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Iron Mountain's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Iron Mountain's Customer Service score.
Ranked Iron Mountain Customer Service the Highest
Ranked Iron Mountain Customer Service the Lowest
Iron Mountain Customer Service Score by Gender
Male customers rated Iron Mountain's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Iron Mountain.
Male
1.6/5
Female
1.5/5
Iron Mountain Customer Service Score by Ethnicity
Iron Mountain's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Iron Mountain.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 1.7 | Other | 1.7 |
Iron Mountain Customer Service Score by Age
Iron Mountain's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Iron Mountain.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Iron Mountain Customer Service Score by Usage
Iron Mountain's Customer Service score was rated the highest by customers who have used Iron Mountain's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Iron Mountain Customer Service Score by Industry
Iron Mountain's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Iron Mountain as an Employer
4.5/5
Iron Mountain has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Iron Mountain scored a -47 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Iron Mountain would recommend the brand to a friend. ENPS measures how likely Iron Mountain employees would recommend working at Iron Mountain to a friend.
Net Promoter Score
-47
NPS Score
| 22% | Promoters |
|---|---|
| 9% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
