67
NPS
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Versa Networks
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About Versa Networks' Brand
Versa Networks is an innovative vendor in the SD-WAN and SD-Security market.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Versa Networks NPS
Versa Networks's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Versa Networks's customers would recommend using the product based on a scale of -100 to 100.
Versa Networks Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Versa Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Apr 2024 66 | Apr 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Versa Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Versa Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Versa Networks Product Quality
4.5/5
Versa Networks has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Versa Networks' overall Product Quality score rated by its users and customers.
Versa Networks Product Information
Versa Networks’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Versa Networks Pricing
Versa Networks ROI & Value For Money
4.5/5
Versa Networks has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Versa Networks' overall ROI score rated by its users and customers.
Versa Networks Customer Satisfaction (CSAT)
Versa Networks Customer Satisfaction (CSAT) Score
100 / 100
Versa Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Versa Networks Customer Service
4.2/5
Versa Networks has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Versa Networks's Customer Service
Address
2953 Bunker Hill Lane, Suite 210, Santa Clara, CA
Website
http://www.versa-networks.com
Phone Number
408-385-7660
Consumer vs. Employees
Versa Networks scored a 67 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Versa Networks would recommend the brand to a friend. ENPS measures how likely Versa Networks employees would recommend working at Versa Networks to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
