0
NPS
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Smartronix
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About Smartronix's Brand
Smartronix is a U.S. based, highly regarded information technology (IT) and engineering solutions provider specializing in Cloud Solutions, Cyber Security, Systems Integration, Worldwide C5ISR and Data Analytics, and Mission-Focused Engineering. Founded in 1995 and headquartered in Maryland, Smartronix has more than 10 operating offices with approximately 800 employees at strategic locations worldwide. Across today's demanding and ever-changing technology and warfare landscapes, we continue to provide innovative, secure, and agile solutions that transform and modernize operations and contribute to our national security and well-being. Among its major competitors, Smartronix is ranked in 7th place for NPS while Booz Allen Hamilton is 1st, and ManTech is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Smartronix Ranking
- #4 / 4 of its competitors
Smartronix NPS
Smartronix's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Smartronix's customers would recommend using the product based on a scale of -100 to 100.
Smartronix Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Smartronix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Smartronix is ranked #4 for NPS among its competitors. Booz Allen Hamilton and SAIC come in first and second, with Rackspace Technology coming in at third.
Smartronix |  Booz Allen Hamilton |  Rackspace Technology |  SAIC | |
| Global Ranking | #- | #449 | #584 | #666 |
| NPS | 0 | 37 | 17 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.09B | $444.14M | $4.85B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smartronix NPS vs. Competitors
Compared to its competitors, Smartronix's NPS is rated right above Onica, and is preceded by Leidos.
| COMPANY | NPS Score | |
|---|---|---|
| Booz Allen Hamilton | 37 |
 | ManTech | 34 |
| SAIC | 31 |
 | ICF | 18 |
| Rackspace Technology | 17 |
 | Leidos | 11 |
| Smartronix | 0 |
 | Onica | N/A |
 | ECS | N/A |
Smartronix Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Smartronix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Smartronix Customer Loyalty vs. Competitors
Compared to its competitors, Smartronix's Customer Loyalty score is rated right above Onica, and is preceded by ManTech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Leidos | 78% |
| Booz Allen Hamilton | 73% |
| SAIC | 72% |
| Rackspace Technology | 71% |
| ICF | 70% |
| ManTech | 69% |
| Smartronix | 68% |
| Onica | N/A |
| ECS | N/A |
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Smartronix Product Quality
3.5/5
Smartronix has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Smartronix Product Information
Smartronix’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.smartronix.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
Smartronix Product Quality vs. Competitors
Compared to its competitors, Smartronix's Product Quality score is rated right above ManTech, and is preceded by Leidos.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAIC | 4.2/5 |
| Booz Allen Hamilton | 3.9/5 |
| ICF | 3.8/5 |
| Rackspace Technology | 3.7/5 |
| Leidos | 3.6/5 |
| Smartronix | 3.5/5 |
| ManTech | 3.2/5 |
| Onica | N/A |
| ECS | N/A |
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Smartronix Pricing
Smartronix ROI & Value For Money
3.8/5
Smartronix has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Smartronix Pricing vs. Competitors
Compared to its competitors, Smartronix's ROI score is rated right above ICF, and is preceded by SAIC.
| COMPANY | Pricing Score | |
|---|---|---|
| ManTech | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| SAIC | 3.9/5 |
| Smartronix | 3.8/5 |
| ICF | 3.7/5 |
| Leidos | 3.5/5 |
| Rackspace Technology | 3.4/5 |
| Onica | N/A |
| ECS | N/A |
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Smartronix Customer Satisfaction (CSAT)
Smartronix Customer Satisfaction (CSAT) Score
50 / 100
Smartronix has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smartronix Customer Satisfaction vs. Competitors
Compared to its competitors, Smartronix's Customer Satisfaction score is rated right above ManTech, and is preceded by Rackspace Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAIC | 79% |
| Leidos | 78% |
| ICF | 72% |
| Booz Allen Hamilton | 71% |
| Rackspace Technology | 61% |
| Smartronix | 50% |
| ManTech | 0% |
| Onica | 0% |
| ECS | 0% |
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Smartronix Customer Service
3.7/5
Smartronix has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Smartronix's Customer Service
Address
44150 Smartronix Way, Hollywood, MD 20636
Website
http://www.smartronix.com
Phone Number
3013736000
Smartronix Customer Service vs. Competitors
Compared to its competitors, Smartronix's Customer Service score is rated right above Leidos, and is preceded by ManTech.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAIC | 4.1/5 |
| ICF | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| ManTech | 3.8/5 |
| Smartronix | 3.7/5 |
| Leidos | 3.6/5 |
| Rackspace Technology | 3.2/5 |
| Onica | N/A |
| ECS | N/A |
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Smartronix as an Employer
4.7/5
Smartronix has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Smartronix scored a 0 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Smartronix would recommend the brand to a friend. ENPS measures how likely Smartronix employees would recommend working at Smartronix to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 82% | Promoters |
|---|---|
| 0% | Passive |
| 18% | Detractors |
