18
NPS
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ICF
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About ICF's Brand
ICF is a global consulting services company with over 7,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Among its major competitors, ICF is ranked in 3rd place for NPS while Oliver Wyman is 1st, and Booz Allen Hamilton is 2nd.Their current market cap is $1.58B
Brand at a Glance
70%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
ICF CMO
Matt Maurer
Matt Maurer serves as the Chief Marketing Officer and Senior Vice President of ICF. Matt started at ICF in November of 2016. Matt currently resides in the Washington D.C. Metro Area.
ICF Ranking
- #2 / 4 of its competitors
ICF NPS
ICF's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether ICF's customers would recommend using the product based on a scale of -100 to 100.
ICF Overall NPS
| 52% | Promoters |
|---|---|
| 14% | Passives |
| 34% | Detractors |
ICF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 5 | Sep 2023 | 5 |
Dec 2023 12 | Dec 2023 | 12 |
Jan 2024 13 | Jan 2024 | 13 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 14 | Apr 2024 | 14 |
Jul 2024 14 | Jul 2024 | 14 |
Aug 2024 15 | Aug 2024 | 15 |
Oct 2024 13 | Oct 2024 | 13 |
Jan 2025 15 | Jan 2025 | 15 |
Aug 2025 15 | Aug 2025 | 15 |
Nov 2025 17 | Nov 2025 | 17 |
Jan 2026 16 | Jan 2026 | 16 |
How Other Brands Compare
ICF is ranked second for NPS among its competitors. Booz Allen Hamilton and AECOM come in first and third, with Leidos coming in at #4. Among those competitors, it is the lowest valued company behind Leidos.
ICF |  Booz Allen Hamilton |  AECOM |  Leidos | |
| Global Ranking | #- | #449 | #630 | #- |
| NPS | 18 | 37 | 12 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.58B | $11.09B | $9.51B | $13.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICF NPS by Gender
Male customers rated ICF's NPS 74 points higher than Female customers.
Male
62
ICF's NPS was rated 62 by Male customers on Comparably.
77%
Promoters
8%
Passives
15%
Detractors
Female
-12
ICF's NPS was rated -12 by Female customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
ICF NPS by Ethnicity
ICF's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
African American/Black 57 | African American/Black | 57 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
ICF NPS by Age
ICF's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
ICF NPS by Usage
ICF's NPS was rated the highest by customers who have used ICF's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
ICF NPS vs. Competitors
Compared to its competitors, ICF's NPS is rated right above Bain & Company, and is preceded by Booz Allen Hamilton.
| COMPANY | NPS Score | |
|---|---|---|
 | Oliver Wyman | 44 |
| Booz Allen Hamilton | 37 |
| ICF | 18 |
 | Bain & Company | 15 |
 | Deloitte Digital | 13 |
| AECOM | 12 |
| Leidos | 11 |
ICF Customer Reviews
Out of the 3 ICF customer reviews 3 were positive and 0 were constructive. ICF customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ICF Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of ICF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ICF Customer Loyalty Score by Gender
Male customers rated ICF's Customer Loyalty score 29% higher than Female customers.
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Male
79%
Yes
Female
50%
Yes
ICF Customer Loyalty Score by Ethnicity
ICF's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ICF.
87
out of 100
Caucasian
61
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
ICF Customer Loyalty Score by Age
ICF's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
31-35 70% | 31-35 | 70% |
41-45 64% | 41-45 | 64% |
46-50 82% | 46-50 | 82% |
ICF Customer Loyalty Score by Usage
ICF's Customer Loyalty score was rated the highest by customers who have used ICF's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ICF Customer Loyalty Score by Industry
ICF's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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ICF Customer Loyalty vs. Competitors
Compared to its competitors, ICF's Customer Loyalty score is rated right above AECOM, and is preceded by Booz Allen Hamilton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Leidos | 78% |
| Bain & Company | 76% |
| Oliver Wyman | 75% |
| Booz Allen Hamilton | 73% |
| ICF | 70% |
| AECOM | 68% |
| Deloitte Digital | 54% |
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ICF Product Quality
3.8/5
ICF has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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ICF Product Information
ICF’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated ICF's product the highest. Reviewers from the Tech industry rated ICF the lowest at 3.1.
- Website
- https://www.icf.com/
- Company Size
- 5,001-10,000 Employees
Industry
Professional Services
Quick Insights into ICF Product Quality
ICF's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked ICF Product Quality the Highest
Ranked ICF Product Quality the Lowest
ICF Product Quality Score by Gender
Male customers rated ICF's Product Quality score 1.5 stars higher than Female customers.
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Male
4.2/5
Female
2.7/5
ICF Product Quality Score by Ethnicity
ICF's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
ICF Product Quality Score by Age
ICF's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 4.6 | 31-35 | 4.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.6 | 46-50 | 3.6 |
ICF Product Quality Score by Usage
ICF's Product Quality score was rated the highest by customers who have used ICF's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ICF Product Quality Score by Industry
ICF's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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ICF Product Quality vs. Competitors
Compared to its competitors, ICF's Product Quality score is rated right above AECOM, and is preceded by Booz Allen Hamilton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| Oliver Wyman | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| ICF | 3.8/5 |
| AECOM | 3.8/5 |
| Deloitte Digital | 3.6/5 |
| Leidos | 3.6/5 |
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ICF Pricing
ICF ROI & Value For Money
3.7/5
ICF has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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ICF Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Consulting industry think that they had the lowest ROI from ICF.
Quick Insights into ICF ROI
ICF's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Consulting industry.
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Ranked ICF ROI the Highest
Ranked ICF ROI the Lowest
ICF ROI Score by Gender
Male customers rated ICF's ROI score 1.5 stars higher than Female customers.
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Male
4/5
Female
2.5/5
ICF ROI Score by Ethnicity
ICF's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
ICF ROI Score by Age
ICF's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 5 | 31-35 | 5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3 | 46-50 | 3 |
ICF ROI Score by Usage
ICF's ROI score was rated the highest by customers who have used ICF's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ICF ROI Score by Industry
ICF's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.
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ICF Pricing vs. Competitors
Compared to its competitors, ICF's ROI score is rated right above AECOM, and is preceded by Bain & Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Oliver Wyman | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| Bain & Company | 3.9/5 |
| ICF | 3.7/5 |
| AECOM | 3.7/5 |
| Deloitte Digital | 3.6/5 |
| Leidos | 3.5/5 |
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ICF Customer Satisfaction (CSAT)
ICF Customer Satisfaction (CSAT) Score
72 / 100
ICF has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
45%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ICF Customer Satisfaction
ICF's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Female customers.
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Ranked ICF Customer Satisfaction the Highest
Ranked ICF Customer Satisfaction the Lowest
ICF Customer Satisfaction Score by Gender
Male customers rated ICF's Customer Satisfaction score 39 points higher than Female customers.
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82 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
ICF Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ICF's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to African American/Black
ICF's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ICF Customer Satisfaction Score by Age
ICF's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% | |||||||||||||||
| 46-50 | 100% |
ICF Customer Satisfaction Score by Usage
ICF's Customer Satisfaction score was rated the highest by customers who have used ICF's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ICF Customer Satisfaction Score by Industry
ICF's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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{
"title": "ICF Customer Satisfaction Score by Industry",
"text": "ICF's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
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}ICF Customer Satisfaction vs. Competitors
Compared to its competitors, ICF's Customer Satisfaction score is rated right above Deloitte Digital, and is preceded by Oliver Wyman.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bain & Company | 82% |
| Leidos | 78% |
| Oliver Wyman | 77% |
| ICF | 72% |
| Deloitte Digital | 72% |
| Booz Allen Hamilton | 71% |
| AECOM | 65% |
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ICF Customer Service
3.9/5
ICF has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ICF's Customer Service
Address
9300 Lee Hwy, Fairfax, VA 22031
Website
https://www.icf.com/
Phone Number
(703) 934-3000
ICF's Social Links
Quick Insights into ICF Customer Service
ICF's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked ICF Customer Service the Highest
Ranked ICF Customer Service the Lowest
ICF Customer Service Score by Gender
Male customers rated ICF's Customer Service score 1.7 stars higher than Female customers.
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Male
4.4/5
Female
2.7/5
ICF Customer Service Score by Ethnicity
ICF's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
ICF Customer Service Score by Age
ICF's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ICF.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 5 | 31-35 | 5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
ICF Customer Service Score by Usage
ICF's Customer Service score was rated the highest by customers who have used ICF's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ICF Customer Service Score by Industry
ICF's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.
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ICF Customer Service vs. Competitors
Compared to its competitors, ICF's Customer Service score is rated right above Booz Allen Hamilton, and is preceded by Oliver Wyman.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Oliver Wyman | 4/5 |
| ICF | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| AECOM | 3.8/5 |
| Deloitte Digital | 3.8/5 |
| Leidos | 3.6/5 |
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ICF as an Employer
4.1/5
ICF has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ICF scored a 18 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of ICF would recommend the brand to a friend. ENPS measures how likely ICF employees would recommend working at ICF to a friend.
Net Promoter Score
18
NPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 39% | Promoters |
|---|---|
| 29% | Passive |
| 32% | Detractors |
