13
NPS
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Deloitte Digital
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About Deloitte Digital's Brand
Brand at a Glance
54%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Deloitte Digital NPS
Deloitte Digital's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether Deloitte Digital's customers would recommend using the product based on a scale of -100 to 100.
Deloitte Digital Overall NPS
| 48% | Promoters |
|---|---|
| 17% | Passives |
| 35% | Detractors |
Deloitte Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 39 | May 2022 | 39 |
Jun 2022 31 | Jun 2022 | 31 |
Oct 2022 27 | Oct 2022 | 27 |
Nov 2022 29 | Nov 2022 | 29 |
Dec 2022 26 | Dec 2022 | 26 |
Jan 2023 20 | Jan 2023 | 20 |
May 2023 22 | May 2023 | 22 |
Jun 2023 17 | Jun 2023 | 17 |
Nov 2023 15 | Nov 2023 | 15 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 14 | Mar 2024 | 14 |
Sep 2024 13 | Sep 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deloitte Digital Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Deloitte Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deloitte Digital Product Quality
3.6/5
Deloitte Digital has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Deloitte Digital Product Information
Deloitte Digital’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://deloitte.com
- Company Size
- 10,000+ Employees
Industry
Tech
Deloitte Digital Pricing
Deloitte Digital ROI & Value For Money
3.6/5
Deloitte Digital has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Deloitte Digital Customer Satisfaction (CSAT)
Deloitte Digital Customer Satisfaction (CSAT) Score
72 / 100
Deloitte Digital has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
39%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deloitte Digital Customer Service
3.8/5
Deloitte Digital has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Deloitte Digital's Customer Service
Website
http://deloitte.com
Deloitte Digital as an Employer
Consumer vs. Employees
Deloitte Digital scored a 13 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Deloitte Digital would recommend the brand to a friend. ENPS measures how likely Deloitte Digital employees would recommend working at Deloitte Digital to a friend.
Net Promoter Score
13
NPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 36% | Promoters |
|---|---|
| 27% | Passive |
| 37% | Detractors |
