11
NPS
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Leidos
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About Leidos' Brand
Leidos holdings is a leading provider of scientific, engineering, systems integration and technical services and solutions. Among its major competitors, Leidos is ranked in 2nd place for NPS while SAIC is 1st, and CACI International is 3rd. Overall, Leidos has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.70B
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Leidos Ranking
- #2 / 4 of its competitors
Leidos NPS
Leidos's Net Promoter Score (NPS) is a 11 with 46% Promoters, 19% Passives, and 35% Detractors. Net Promoter Score tracks whether Leidos's customers would recommend using the product based on a scale of -100 to 100.
Leidos Overall NPS
| 46% | Promoters |
|---|---|
| 19% | Passives |
| 35% | Detractors |
Leidos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 17 | Aug 2023 | 17 |
Sep 2023 18 | Sep 2023 | 18 |
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 19 | Nov 2023 | 19 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 14 | Apr 2024 | 14 |
May 2024 15 | May 2024 | 15 |
Jun 2024 15 | Jun 2024 | 15 |
Oct 2024 14 | Oct 2024 | 14 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2026 11 | Jan 2026 | 11 |
How Other Brands Compare
Leidos is ranked second for NPS among its competitors. SAIC and CACI International come in first and third, with Vectrus coming in at #4. Among those competitors, it is the most valued company.
Leidos |  SAIC |  CACI International |  Vectrus | |
| Global Ranking | #- | #666 | #- | #- |
| NPS | 11 | 31 | 5 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $13.70B | $4.85B | $6.82B | $631.52M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leidos NPS by Gender
Female customers rated Leidos's NPS 101 points higher than Male customers.
Male
-59
Leidos's NPS was rated -59 by Male customers on Comparably.
8%
Promoters
25%
Passives
67%
Detractors
Female
42
Leidos's NPS was rated 42 by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Leidos NPS by Ethnicity
Leidos's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -42 | Asian or Pacific Islander | -42 |
Leidos NPS by Age
Leidos's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Leidos NPS by Usage
Leidos's NPS was rated the highest by customers who have used Leidos's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Leidos NPS vs. Competitors
Compared to its competitors, Leidos's NPS is rated right above CACI International, and is preceded by SAIC.
| COMPANY | NPS Score | |
|---|---|---|
| SAIC | 31 |
| Leidos | 11 |
| CACI International | 5 |
 | Decisive Data | N/A |
 | TransVoyant | N/A |
| Vectrus | -22 |
Leidos Customer Reviews
Out of the 2 Leidos customer reviews 1 was positive and 1 was constructive. Leidos customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Leidos Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Leidos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Leidos Customer Loyalty Score by Gender
Female customers rated Leidos's Customer Loyalty score 4% higher than Male customers.
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Male
70%
Yes
Female
74%
Yes
Leidos Customer Loyalty Score by Ethnicity
Leidos's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Leidos.
85
out of 100
Caucasian
49
out of 100
Asian or Pacific Islander
Leidos Customer Loyalty Score by Age
Leidos's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Leidos Customer Loyalty Score by Usage
Leidos's Customer Loyalty score was rated the highest by customers who have used Leidos's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Leidos Customer Loyalty Score by Industry
Leidos's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Leidos Customer Loyalty vs. Competitors
Compared to its competitors, Leidos's Customer Loyalty score is rated right above CACI International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Leidos | 78% |
| CACI International | 76% |
| SAIC | 72% |
| Vectrus | 72% |
| Decisive Data | N/A |
| TransVoyant | N/A |
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Leidos Product Quality
3.6/5
Leidos has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Leidos Product Information
Leidos’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Leidos's product the highest. Reviewers from the Tech industry rated Leidos the lowest at 3.1.
- Website
- http://leidos.com
- Company Size
- 10,000+ Employees
Industry
Tech
Government and Public Policy
Business Services
Enterprise
Government & Legal
Quick Insights into Leidos Product Quality
Leidos's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.
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Ranked Leidos Product Quality the Highest
Ranked Leidos Product Quality the Lowest
Leidos Product Quality Score by Gender
Female customers rated Leidos's Product Quality score 0.2 stars higher than Male customers.
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Male
3.1/5
Female
3.3/5
Leidos Product Quality Score by Ethnicity
Leidos's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Leidos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Leidos Product Quality Score by Age
Leidos's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
Leidos Product Quality Score by Usage
Leidos's Product Quality score was rated the highest by customers who have used Leidos's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Leidos Product Quality Score by Industry
Leidos's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Leidos Product Quality vs. Competitors
Compared to its competitors, Leidos's Product Quality score is rated right above Vectrus, and is preceded by CACI International.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAIC | 4.2/5 |
| CACI International | 3.8/5 |
| Leidos | 3.6/5 |
| Vectrus | 3.4/5 |
| Decisive Data | N/A |
| TransVoyant | N/A |
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Leidos Pricing
Leidos ROI & Value For Money
3.5/5
Leidos has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Leidos Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Leidos.
Quick Insights into Leidos ROI
Leidos's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Leidos's products/services for 2 to 5 Years.
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Ranked Leidos ROI the Highest
Ranked Leidos ROI the Lowest
Leidos ROI Score by Gender
Female customers rated Leidos's ROI score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
Leidos ROI Score by Ethnicity
Leidos's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Leidos ROI Score by Age
Leidos's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.1 | 36-40 | 4.1 |
Leidos ROI Score by Usage
Leidos's ROI score was rated the highest by customers who have used Leidos's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Leidos ROI Score by Industry
Leidos's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Leidos Pricing vs. Competitors
Compared to its competitors, Leidos's ROI score is rated right above Vectrus, and is preceded by CACI International.
| COMPANY | Pricing Score | |
|---|---|---|
| SAIC | 3.9/5 |
| CACI International | 3.7/5 |
| Leidos | 3.5/5 |
| Vectrus | 3/5 |
| Decisive Data | N/A |
| TransVoyant | N/A |
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Leidos Customer Satisfaction (CSAT)
Leidos Customer Satisfaction (CSAT) Score
78 / 100
Leidos has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
28%
Satisfied
50%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Leidos Customer Satisfaction
Leidos's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
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Ranked Leidos Customer Satisfaction the Highest
Ranked Leidos Customer Satisfaction the Lowest
Leidos Customer Satisfaction Score by Gender
Female customers rated Leidos's Customer Satisfaction score 62 points higher than Male customers.
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38 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Leidos Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Leidos' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Leidos' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Leidos Customer Satisfaction Score by Age
Leidos's Customer Satisfaction score was rated 25 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% |
Leidos Customer Satisfaction Score by Usage
Leidos's Customer Satisfaction score was rated the highest by customers who have used Leidos's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Leidos Customer Satisfaction Score by Industry
Leidos's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}Leidos Customer Satisfaction vs. Competitors
Compared to its competitors, Leidos's Customer Satisfaction score is rated right above Vectrus, and is preceded by SAIC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CACI International | 82% |
| SAIC | 79% |
| Leidos | 78% |
| Vectrus | 62% |
| Decisive Data | 0% |
| TransVoyant | 0% |
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Leidos Customer Service
3.6/5
Leidos has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Leidos's Customer Service
Address
11951 Freedom Dr,
Website
http://leidos.com
Phone Number
(571) 526-6000
Quick Insights into Leidos Customer Service
Leidos's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Leidos's products/services for 2 to 5 Years.
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Ranked Leidos Customer Service the Highest
Ranked Leidos Customer Service the Lowest
Leidos Customer Service Score by Gender
Female customers rated Leidos's Customer Service score 0.8 stars higher than Male customers.
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Male
3/5
Female
3.8/5
Leidos Customer Service Score by Ethnicity
Leidos's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Leidos Customer Service Score by Age
Leidos's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4 | 36-40 | 4 |
Leidos Customer Service Score by Usage
Leidos's Customer Service score was rated the highest by customers who have used Leidos's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Leidos Customer Service Score by Industry
Leidos's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Leidos Customer Service vs. Competitors
Compared to its competitors, Leidos's Customer Service score is rated right above CACI International, and is preceded by SAIC.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAIC | 4.1/5 |
| Leidos | 3.6/5 |
| CACI International | 3.6/5 |
| Vectrus | 3.2/5 |
| Decisive Data | N/A |
| TransVoyant | N/A |
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Leidos as an Employer
4.1/5
Leidos has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Leidos scored a 11 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Leidos would recommend the brand to a friend. ENPS measures how likely Leidos employees would recommend working at Leidos to a friend.
Net Promoter Score
11
NPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 44% | Promoters |
|---|---|
| 29% | Passive |
| 27% | Detractors |
