46
NPS
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Ramboll
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About Ramboll's Brand
At Ramboll, our 13,000 consulting engineers, designers and management consultants are committed to creating sustainable. Among its major competitors, Ramboll is ranked in 1st place for NPS while Gensler is 2nd, and WSP is 3rd.
Brand at a Glance
91%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Ramboll Ranking
- #1 / 4 of its competitors
Ramboll NPS
Ramboll's Net Promoter Score (NPS) is a 46 with 68% Promoters, 10% Passives, and 22% Detractors. Net Promoter Score tracks whether Ramboll's customers would recommend using the product based on a scale of -100 to 100.
Ramboll Overall NPS
| 68% | Promoters |
|---|---|
| 10% | Passives |
| 22% | Detractors |
Ramboll NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 36 | Jun 2023 | 36 |
Sep 2023 38 | Sep 2023 | 38 |
Oct 2023 38 | Oct 2023 | 38 |
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 41 | Jan 2024 | 41 |
Jul 2024 43 | Jul 2024 | 43 |
Aug 2024 43 | Aug 2024 | 43 |
Oct 2024 45 | Oct 2024 | 45 |
Feb 2025 45 | Feb 2025 | 45 |
Jun 2025 47 | Jun 2025 | 47 |
Aug 2025 48 | Aug 2025 | 48 |
Jan 2026 46 | Jan 2026 | 46 |
How Other Brands Compare
Ramboll is ranked first for NPS among its competitors. Gensler and WSP come in second and third, with AECOM coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ramboll NPS by Gender
Male customers rated Ramboll's NPS 7 points higher than Female customers.
Male
67
Ramboll's NPS was rated 67 by Male customers on Comparably.
78%
Promoters
11%
Passives
11%
Detractors
Female
60
Ramboll's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Ramboll NPS by Ethnicity
Ramboll's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 83 | Caucasian | 83 |
African American/Black -34 | African American/Black | -34 |
Ramboll NPS by Age
Ramboll's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Ramboll NPS by Usage
Ramboll's NPS was rated the highest by customers who have used Ramboll's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Ramboll NPS vs. Competitors
Compared to its competitors, Ramboll's NPS is rated right above Gensler.
| COMPANY | NPS Score | |
|---|---|---|
| Ramboll | 46 |
 | Gensler | 23 |
 | WSP | 17 |
 | AECOM | 12 |
 | Multiconsult | 0 |
Ramboll Customer Reviews
Out of the 2 Ramboll customer reviews 2 were positive and 0 were constructive. Ramboll customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ramboll Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Ramboll users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ramboll Customer Loyalty Score by Gender
Female customers rated Ramboll's Customer Loyalty score 10% higher than Male customers.
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Male
90%
Yes
Female
100%
Yes
Ramboll Customer Loyalty Score by Ethnicity
Ramboll's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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85
out of 100
Caucasian
100
out of 100
African American/Black
Ramboll Customer Loyalty Score by Age
Ramboll's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
46-50 70% | 46-50 | 70% |
Ramboll Customer Loyalty Score by Usage
Ramboll's Customer Loyalty score was rated the highest by customers who have used Ramboll's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ramboll Customer Loyalty Score by Industry
Ramboll's Customer Loyalty score was rated 100% by Architecture and Planning industry customers.
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Ramboll Customer Loyalty vs. Competitors
Compared to its competitors, Ramboll's Customer Loyalty score is rated right above WSP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ramboll | 91% |
| WSP | 72% |
| Gensler | 71% |
| AECOM | 68% |
| Multiconsult | N/A |
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Ramboll Product Quality
4/5
Ramboll has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ramboll Product Information
Ramboll’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Ramboll's product the highest.
- Website
- http://www.ramboll.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Professional Services
Quick Insights into Ramboll Product Quality
Ramboll's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ramboll's products/services for 2 to 5 Years.
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Ranked Ramboll Product Quality the Highest
Ranked Ramboll Product Quality the Lowest
Ramboll Product Quality Score by Gender
Female customers rated Ramboll's Product Quality score 0.5 stars higher than Male customers.
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Male
4.3/5
Female
4.8/5
Ramboll Product Quality Score by Ethnicity
Ramboll's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Ramboll Product Quality Score by Age
Ramboll's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 5 | 26-30 | 5 |
46-50 4.3 | 46-50 | 4.3 |
Ramboll Product Quality Score by Usage
Ramboll's Product Quality score was rated the highest by customers who have used Ramboll's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ramboll Product Quality Score by Industry
Ramboll's Product Quality score was rated 4.1 stars by Architecture and Planning industry customers.
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Ramboll Product Quality vs. Competitors
Compared to its competitors, Ramboll's Product Quality score is rated right above Gensler.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ramboll | 4/5 |
| Gensler | 3.8/5 |
| AECOM | 3.8/5 |
| WSP | 3.7/5 |
| Multiconsult | N/A |
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Ramboll Pricing
Ramboll ROI & Value For Money
3.9/5
Ramboll has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Ramboll Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Ramboll ROI
Ramboll's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ramboll's products/services for 2 to 5 Years.
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Ranked Ramboll ROI the Highest
Ranked Ramboll ROI the Lowest
Ramboll ROI Score by Gender
Female customers rated Ramboll's ROI score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
Ramboll ROI Score by Ethnicity
Ramboll's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Ramboll ROI Score by Age
Ramboll's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ramboll.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.8 | 26-30 | 4.8 |
46-50 3.8 | 46-50 | 3.8 |
Ramboll ROI Score by Usage
Ramboll's ROI score was rated the highest by customers who have used Ramboll's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ramboll ROI Score by Industry
Ramboll's ROI score was rated 3.7 stars by Architecture and Planning industry customers.
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Ramboll Pricing vs. Competitors
Compared to its competitors, Ramboll's ROI score is rated right above AECOM, and is preceded by Gensler.
| COMPANY | Pricing Score | |
|---|---|---|
| Gensler | 4/5 |
| Ramboll | 3.9/5 |
| AECOM | 3.7/5 |
| WSP | 3.6/5 |
| Multiconsult | N/A |
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Ramboll Customer Satisfaction (CSAT)
Ramboll Customer Satisfaction (CSAT) Score
85 / 100
Ramboll has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ramboll Customer Satisfaction
Ramboll's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked Ramboll Customer Satisfaction the Highest
Ranked Ramboll Customer Satisfaction the Lowest
Ramboll Customer Satisfaction Score by Gender
Female customers rated Ramboll's Customer Satisfaction score 14 points higher than Male customers.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ramboll Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ramboll's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Ramboll's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Ramboll Customer Satisfaction Score by Usage
Ramboll's Customer Satisfaction score was rated 75 points by customers who have used Ramboll's products/services for 5 to 10 Years.
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Ramboll Customer Satisfaction Score by Industry
Ramboll's Customer Satisfaction score was rated 67 points by Architecture and Planning industry customers.
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}Ramboll Customer Satisfaction vs. Competitors
Compared to its competitors, Ramboll's Customer Satisfaction score is rated right above WSP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ramboll | 85% |
| WSP | 75% |
| Gensler | 72% |
| AECOM | 65% |
| Multiconsult | 0% |
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Ramboll Customer Service
4/5
Ramboll has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Ramboll's Customer Service
Address
Copenhagen, NY United States of America
Website
http://www.ramboll.com/
Quick Insights into Ramboll Customer Service
Ramboll's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ramboll's products/services for 2 to 5 Years.
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Ranked Ramboll Customer Service the Highest
Ranked Ramboll Customer Service the Lowest
Ramboll Customer Service Score by Gender
Female customers rated Ramboll's Customer Service score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
Ramboll Customer Service Score by Ethnicity
Ramboll's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ramboll.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Ramboll Customer Service Score by Age
Ramboll's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ramboll.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.8 | 26-30 | 4.8 |
46-50 3.6 | 46-50 | 3.6 |
Ramboll Customer Service Score by Usage
Ramboll's Customer Service score was rated the highest by customers who have used Ramboll's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ramboll Customer Service Score by Industry
Ramboll's Customer Service score was rated 3.7 stars by Architecture and Planning industry customers.
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Ramboll Customer Service vs. Competitors
Compared to its competitors, Ramboll's Customer Service score is rated right above AECOM, and is preceded by Gensler.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gensler | 4.1/5 |
| Ramboll | 4/5 |
| AECOM | 3.8/5 |
| WSP | 3.6/5 |
| Multiconsult | N/A |
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Ramboll as an Employer
4.5/5
Ramboll has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ramboll scored a 46 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Ramboll would recommend the brand to a friend. ENPS measures how likely Ramboll employees would recommend working at Ramboll to a friend.
Net Promoter Score
46
NPS Score
| 68% | Promoters |
|---|---|
| 10% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 50% | Promoters |
|---|---|
| 24% | Passive |
| 26% | Detractors |
