75
NPS
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Glumac
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About Glumac's Brand
Among its major competitors, Glumac is ranked in 1st place for NPS while Atkins is 2nd, and AECOM is 3rd.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Glumac Ranking
- #1 / 4 of its competitors
Glumac NPS
Glumac's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Glumac's customers would recommend using the product based on a scale of -100 to 100.
Glumac Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Glumac NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Oct 2020 50 | Oct 2020 | 50 |
May 2022 66 | May 2022 | 66 |
Feb 2024 75 | Feb 2024 | 75 |
How Other Brands Compare
Glumac is ranked first for NPS among its competitors. Atkins and AECOM come in second and third, with Chicago Bridge & Iron Company N.V. coming in at #4.
Glumac |  AECOM |  Atkins |  Chicago Bridge & Iron Company N.V. | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 75 | 12 | 48 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $2.69B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glumac NPS vs. Competitors
Compared to its competitors, Glumac's NPS is rated right above Atkins.
| COMPANY | NPS Score | |
|---|---|---|
| Glumac | 75 |
| Atkins | 48 |
| AECOM | 12 |
| Chicago Bridge & Iron Company N.V. | N/A |
Glumac Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Glumac users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Glumac Customer Loyalty vs. Competitors
Compared to its competitors, Glumac's Customer Loyalty score is rated right above AECOM, and is preceded by Atkins.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Atkins | 81% |
| Glumac | 68% |
| AECOM | 68% |
| Chicago Bridge & Iron Company N.V. | N/A |
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Glumac Product Quality
4.1/5
Glumac has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Glumac Product Information
Glumac’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.glumac.com/
- Company Size
- 201-500 Employees
Industry
Tech
Mechanical or Industrial Engineering
Glumac Product Quality vs. Competitors
Compared to its competitors, Glumac's Product Quality score is rated right above Atkins.
| COMPANY | Product Quality Score | |
|---|---|---|
| Glumac | 4.1/5 |
| Atkins | 4/5 |
| AECOM | 3.8/5 |
| Chicago Bridge & Iron Company N.V. | N/A |
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Glumac Pricing
Glumac ROI & Value For Money
4/5
Glumac has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Glumac Pricing vs. Competitors
Compared to its competitors, Glumac's ROI score is rated right above Atkins.
| COMPANY | Pricing Score | |
|---|---|---|
| Glumac | 4/5 |
| Atkins | 3.8/5 |
| AECOM | 3.7/5 |
| Chicago Bridge & Iron Company N.V. | N/A |
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Glumac Customer Satisfaction (CSAT)
Glumac Customer Satisfaction (CSAT) Score
100 / 100
Glumac has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Glumac Customer Satisfaction vs. Competitors
Compared to its competitors, Glumac's Customer Satisfaction score is rated right above Atkins.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Glumac | 100% |
| Atkins | 88% |
| AECOM | 65% |
| Chicago Bridge & Iron Company N.V. | 0% |
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Glumac Customer Service
4/5
Glumac has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Glumac's Customer Service
Website
http://www.glumac.com/
Glumac Customer Service vs. Competitors
Compared to its competitors, Glumac's Customer Service score is rated right above Atkins.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glumac | 4/5 |
| Atkins | 3.9/5 |
| AECOM | 3.8/5 |
| Chicago Bridge & Iron Company N.V. | N/A |
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Glumac as an Employer
3.8/5
Glumac has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Glumac scored a 75 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Glumac would recommend the brand to a friend. ENPS measures how likely Glumac employees would recommend working at Glumac to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 37% | Promoters |
|---|---|
| 50% | Passive |
| 13% | Detractors |
