20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Thornton Tomasetti
Marketing or Exec? Claim Your Free Account
About Thornton Tomasetti's Brand
Among its major competitors, Thornton Tomasetti is ranked in 3rd place for NPS while Arup is 1st, and Gensler is 2nd.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Thornton Tomasetti Ranking
- #3 / 4 of its competitors
Thornton Tomasetti NPS
Thornton Tomasetti's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Thornton Tomasetti's customers would recommend using the product based on a scale of -100 to 100.
Thornton Tomasetti Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Thornton Tomasetti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 20 | May 2024 | 20 |
How Other Brands Compare
Thornton Tomasetti is ranked third for NPS among its competitors. Arup and Gensler come in first and second, with DES Architects Engineers coming in at #4.
Thornton Tomasetti |  Arup |  Gensler |  DES Architects Engineers | |
| Global Ranking | #- | #875 | #- | #- |
| NPS | 20 | 25 | 23 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thornton Tomasetti NPS vs. Competitors
Compared to its competitors, Thornton Tomasetti's NPS is rated right above DES Architects Engineers, and is preceded by Gensler.
| COMPANY | NPS Score | |
|---|---|---|
| Arup | 25 |
| Gensler | 23 |
| Thornton Tomasetti | 20 |
| DES Architects Engineers | N/A |
 | Goodwyn Mills Cawood | N/A |
Thornton Tomasetti Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Thornton Tomasetti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thornton Tomasetti Customer Loyalty vs. Competitors
Compared to its competitors, Thornton Tomasetti's Customer Loyalty score is rated right above DES Architects Engineers, and is preceded by Arup.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gensler | 71% |
| Arup | 70% |
| Thornton Tomasetti | 69% |
| DES Architects Engineers | N/A |
| Goodwyn Mills Cawood | N/A |
Unlock Thornton Tomasetti Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thornton Tomasetti Customer Loyalty vs. Competitors data and gain insights into your customers today.
Thornton Tomasetti Product Quality
4/5
Thornton Tomasetti has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Thornton Tomasetti's overall Product Quality score rated by its users and customers.
Thornton Tomasetti Product Information
Thornton Tomasetti’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
Thornton Tomasetti Product Quality vs. Competitors
Compared to its competitors, Thornton Tomasetti's Product Quality score is rated right above Gensler, and is preceded by Arup.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arup | 4/5 |
| Thornton Tomasetti | 4/5 |
| Gensler | 3.8/5 |
| DES Architects Engineers | N/A |
| Goodwyn Mills Cawood | N/A |
Unlock Thornton Tomasetti Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thornton Tomasetti Product Quality vs. Competitors data and gain insights into your customers today.
Thornton Tomasetti Pricing
Thornton Tomasetti ROI & Value For Money
3.8/5
Thornton Tomasetti has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Thornton Tomasetti's overall ROI score rated by its users and customers.
Thornton Tomasetti Pricing vs. Competitors
Compared to its competitors, Thornton Tomasetti's ROI score is rated right above DES Architects Engineers, and is preceded by Arup.
| COMPANY | Pricing Score | |
|---|---|---|
| Gensler | 4/5 |
| Arup | 3.9/5 |
| Thornton Tomasetti | 3.8/5 |
| DES Architects Engineers | N/A |
| Goodwyn Mills Cawood | N/A |
Unlock Thornton Tomasetti ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thornton Tomasetti ROI vs. Competitors data and gain insights into your customers today.
Thornton Tomasetti Customer Satisfaction (CSAT)
Thornton Tomasetti Customer Satisfaction (CSAT) Score
88 / 100
Thornton Tomasetti has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thornton Tomasetti Customer Satisfaction vs. Competitors
Compared to its competitors, Thornton Tomasetti's Customer Satisfaction score is rated right above Arup.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thornton Tomasetti | 87% |
| Arup | 76% |
| Gensler | 72% |
| DES Architects Engineers | 0% |
| Goodwyn Mills Cawood | 0% |
Unlock Thornton Tomasetti Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thornton Tomasetti Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Thornton Tomasetti Customer Service
3.6/5
Thornton Tomasetti has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Thornton Tomasetti's overall Customer Service score rated by its users and customers.
About Thornton Tomasetti's Customer Service
Address
York, NY
Website
http://www.thorntontomasetti.com
Thornton Tomasetti Customer Service vs. Competitors
Compared to its competitors, Thornton Tomasetti's Customer Service score is rated right above DES Architects Engineers, and is preceded by Gensler.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arup | 4.1/5 |
| Gensler | 4.1/5 |
| Thornton Tomasetti | 3.6/5 |
| DES Architects Engineers | N/A |
| Goodwyn Mills Cawood | N/A |
Unlock Thornton Tomasetti Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thornton Tomasetti Customer Service vs. Competitors data and gain insights into your customers today.
Thornton Tomasetti as an Employer
4.3/5
Thornton Tomasetti has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Thornton Tomasetti scored a 20 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Thornton Tomasetti would recommend the brand to a friend. ENPS measures how likely Thornton Tomasetti employees would recommend working at Thornton Tomasetti to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 45% | Promoters |
|---|---|
| 32% | Passive |
| 23% | Detractors |
