13
NPS
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Mott MacDonald
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About Mott MacDonald's Brand
We are an engineering, development and management consultancy and one of the largest wholly employee-owned firms of our kind. We plan, design, deliver and maintain the transport, energy, water, buildings and wider infrastructure integral to people's daily lives. Our core strength is using our expertise to overcome complex challenges to deliver benefits for our clients and the communities they serve. We employ brilliant people and empower them to do brilliant things. Passionate problem-solvers, constructive creatives and inspiring innovators who help us keep lives moving across the world, every day. Among its major competitors, Mott MacDonald is ranked in 6th place for NPS while IP Engineering GmbH is 1st, and Atkins is 2nd.
Brand at a Glance
88%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Mott MacDonald Ranking
- #2 / 4 of its competitors
Mott MacDonald NPS
Mott MacDonald's Net Promoter Score (NPS) is a 13 with 50% Promoters, 13% Passives, and 37% Detractors. Net Promoter Score tracks whether Mott MacDonald's customers would recommend using the product based on a scale of -100 to 100.
Mott MacDonald Overall NPS
| 50% | Promoters |
|---|---|
| 13% | Passives |
| 37% | Detractors |
Mott MacDonald NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 34 | Jan 2023 | 34 |
Mar 2023 29 | Mar 2023 | 29 |
May 2023 28 | May 2023 | 28 |
Jun 2023 29 | Jun 2023 | 29 |
Jul 2023 32 | Jul 2023 | 32 |
Aug 2023 37 | Aug 2023 | 37 |
Oct 2023 24 | Oct 2023 | 24 |
Jan 2024 22 | Jan 2024 | 22 |
Mar 2024 19 | Mar 2024 | 19 |
May 2024 16 | May 2024 | 16 |
Jun 2024 16 | Jun 2024 | 16 |
Feb 2025 14 | Feb 2025 | 14 |
How Other Brands Compare
Mott MacDonald is ranked second for NPS among its competitors. Arup and AECOM come in first and third, with Jacobs coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mott MacDonald NPS by Gender
Male customers rated Mott MacDonald's NPS 40 points higher than Female customers.
Male
40
Mott MacDonald's NPS was rated 40 by Male customers on Comparably.
70%
Promoters
0%
Passives
30%
Detractors
Female
0
Mott MacDonald's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Mott MacDonald NPS by Ethnicity
Mott MacDonald's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Mott MacDonald NPS by Age
Mott MacDonald's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Mott MacDonald NPS by Usage
Mott MacDonald's NPS was rated the highest by customers who have used Mott MacDonald's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Mott MacDonald Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Mott MacDonald users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mott MacDonald Customer Loyalty Score by Gender
Male customers rated Mott MacDonald's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
Mott MacDonald Customer Loyalty Score by Ethnicity
Mott MacDonald's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mott MacDonald.
70
out of 100
Caucasian
89
out of 100
Asian or Pacific Islander
Mott MacDonald Customer Loyalty Score by Age
Mott MacDonald's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
Mott MacDonald Customer Loyalty Score by Usage
Mott MacDonald's Customer Loyalty score was rated 85% by customers who have used Mott MacDonald's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Mott MacDonald Customer Loyalty Score by Industry
Mott MacDonald's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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Mott MacDonald Customer Loyalty vs. Competitors
Compared to its competitors, Mott MacDonald's Customer Loyalty score is rated right above Atkins, and is preceded by IP Engineering GmbH.
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Mott MacDonald Product Quality
4.2/5
Mott MacDonald has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Mott MacDonald Product Information
Mott MacDonald’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Mott MacDonald's product the highest. Reviewers from the Accounting industry rated Mott MacDonald the lowest at 4.6.
- Website
- https://www.mottmac.com
- Company Size
- 10,000+ Employees
Industry
Consulting
Quick Insights into Mott MacDonald Product Quality
Mott MacDonald's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Mott MacDonald's products/services for Less than 1 Year.
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Ranked Mott MacDonald Product Quality the Highest
Ranked Mott MacDonald Product Quality the Lowest
Mott MacDonald Product Quality Score by Gender
Male customers rated Mott MacDonald's Product Quality score 0.5 stars higher than Female customers.
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Male
4.7/5
Female
4.2/5
Mott MacDonald Product Quality Score by Ethnicity
Mott MacDonald's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mott MacDonald.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Mott MacDonald Product Quality Score by Age
Mott MacDonald's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mott MacDonald.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 5 | 36-40 | 5 |
Mott MacDonald Product Quality Score by Usage
Mott MacDonald's Product Quality score was rated the highest by customers who have used Mott MacDonald's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mott MacDonald Product Quality Score by Industry
Mott MacDonald's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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Mott MacDonald Product Quality vs. Competitors
Compared to its competitors, Mott MacDonald's Product Quality score is rated right above Arup, and is preceded by IP Engineering GmbH.
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Mott MacDonald Pricing
Mott MacDonald ROI & Value For Money
3.8/5
Mott MacDonald has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Mott MacDonald Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Accounting industry think that they had the lowest ROI from Mott MacDonald.
Quick Insights into Mott MacDonald ROI
Mott MacDonald's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 18-25.
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Ranked Mott MacDonald ROI the Highest
Ranked Mott MacDonald ROI the Lowest
Mott MacDonald ROI Score by Gender
Male customers rated Mott MacDonald's ROI score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
Mott MacDonald ROI Score by Ethnicity
Mott MacDonald's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mott MacDonald.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Mott MacDonald ROI Score by Age
Mott MacDonald's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mott MacDonald.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.6 | 36-40 | 4.6 |
Mott MacDonald ROI Score by Usage
Mott MacDonald's ROI score was rated the highest by customers who have used Mott MacDonald's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mott MacDonald ROI Score by Industry
Mott MacDonald's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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Mott MacDonald Pricing vs. Competitors
Compared to its competitors, Mott MacDonald's ROI score is rated right above AECOM, and is preceded by Atkins.
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Mott MacDonald Customer Satisfaction (CSAT)
Mott MacDonald Customer Satisfaction (CSAT) Score
74 / 100
Mott MacDonald has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
43%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mott MacDonald Customer Satisfaction
Mott MacDonald's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 18-25.
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Ranked Mott MacDonald Customer Satisfaction the Highest
Ranked Mott MacDonald Customer Satisfaction the Lowest
Mott MacDonald Customer Satisfaction Score by Gender
Female customers rated Mott MacDonald's Customer Satisfaction score 20 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mott MacDonald Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mott MacDonald's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Mott MacDonald's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.
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88 / 100
Very Satisfied
25%
Satisfied
63%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
Mott MacDonald Customer Satisfaction Score by Age
Mott MacDonald's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% |
Mott MacDonald Customer Satisfaction Score by Usage
Mott MacDonald's Customer Satisfaction score was rated the highest by customers who have used Mott MacDonald's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Mott MacDonald Customer Satisfaction Score by Industry
Mott MacDonald's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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}Mott MacDonald Customer Satisfaction vs. Competitors
Compared to its competitors, Mott MacDonald's Customer Satisfaction score is rated right above Jacobs, and is preceded by WSP.
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VS
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Mott MacDonald Customer Service
4/5
Mott MacDonald has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Mott MacDonald's Customer Service
Address
111 S Wood Ave, Woodbridge, NJ 08830
Website
https://www.mottmac.com
Phone Number
+44 20 8774 2000
Mott MacDonald's Social Links
Quick Insights into Mott MacDonald Customer Service
Mott MacDonald's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 31-35.
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Ranked Mott MacDonald Customer Service the Highest
Ranked Mott MacDonald Customer Service the Lowest
Mott MacDonald Customer Service Score by Gender
Male customers rated Mott MacDonald's Customer Service score 0.6 stars higher than Female customers.
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Male
4.2/5
Female
3.6/5
Mott MacDonald Customer Service Score by Ethnicity
Mott MacDonald's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mott MacDonald.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Mott MacDonald Customer Service Score by Age
Mott MacDonald's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mott MacDonald.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.6 | 36-40 | 4.6 |
Mott MacDonald Customer Service Score by Usage
Mott MacDonald's Customer Service score was rated the highest by customers who have used Mott MacDonald's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mott MacDonald Customer Service Score by Industry
Mott MacDonald's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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Mott MacDonald Customer Service vs. Competitors
Compared to its competitors, Mott MacDonald's Customer Service score is rated right above Atkins, and is preceded by Arup.
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Mott MacDonald as an Employer
4.1/5
Mott MacDonald has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Mott MacDonald scored a 13 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Mott MacDonald would recommend the brand to a friend. ENPS measures how likely Mott MacDonald employees would recommend working at Mott MacDonald to a friend.
Net Promoter Score
13
NPS Score
| 50% | Promoters |
|---|---|
| 13% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 45% | Promoters |
|---|---|
| 27% | Passive |
| 28% | Detractors |
