4
NPS
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Petrofac
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About Petrofac's Brand
Petrofac is a provider of oilfield services to the international oil and gas industry. It is registered in Jersey, with its main corporate
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Petrofac NPS
Petrofac's Net Promoter Score (NPS) is a 4 with 38% Promoters, 28% Passives, and 34% Detractors. Net Promoter Score tracks whether Petrofac's customers would recommend using the product based on a scale of -100 to 100.
Petrofac Overall NPS
| 38% | Promoters |
|---|---|
| 28% | Passives |
| 34% | Detractors |
Petrofac NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 10 | Feb 2023 | 10 |
May 2023 5 | May 2023 | 5 |
Jun 2023 4 | Jun 2023 | 4 |
Sep 2023 9 | Sep 2023 | 9 |
Oct 2023 12 | Oct 2023 | 12 |
Nov 2023 7 | Nov 2023 | 7 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 7 | Mar 2024 | 7 |
May 2024 3 | May 2024 | 3 |
Jun 2024 4 | Jun 2024 | 4 |
Mar 2025 2 | Mar 2025 | 2 |
Jun 2025 3 | Jun 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petrofac Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Petrofac users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Petrofac Product Quality
3.8/5
Petrofac has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Petrofac's overall Product Quality score rated by its users and customers.
Petrofac Product Information
Petrofac’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.petrofac.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Petrofac Pricing
Petrofac ROI & Value For Money
3.4/5
Petrofac has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Petrofac Customer Satisfaction (CSAT)
Petrofac Customer Satisfaction (CSAT) Score
82 / 100
Petrofac has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Petrofac Customer Service
3.6/5
Petrofac has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Petrofac's Customer Service
Address
London, MN United States of America
Website
http://www.petrofac.com
Phone Number
+44 20 7811 4900
Petrofac as an Employer
3.5/5
Petrofac has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Petrofac scored a 4 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Petrofac would recommend the brand to a friend. ENPS measures how likely Petrofac employees would recommend working at Petrofac to a friend.
Net Promoter Score
4
NPS Score
| 38% | Promoters |
|---|---|
| 28% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
