3
NPS
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Boston Medical Center
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About Boston Medical Center's Brand
Boston Medical Center is a private, not-for-profit, academic medical center that provides its patients with trauma and emergency services.
Brand at a Glance
79%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Boston Medical Center NPS
Boston Medical Center's Net Promoter Score (NPS) is a 3 with 48% Promoters, 7% Passives, and 45% Detractors. Net Promoter Score tracks whether Boston Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Boston Medical Center Overall NPS
| 48% | Promoters |
|---|---|
| 7% | Passives |
| 45% | Detractors |
Boston Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -7 | Nov 2022 | -7 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 5 | Jan 2023 | 5 |
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 -5 | Apr 2023 | -5 |
Jun 2023 -9 | Jun 2023 | -9 |
Jul 2023 -5 | Jul 2023 | -5 |
Mar 2024 -8 | Mar 2024 | -8 |
Jul 2024 -4 | Jul 2024 | -4 |
Jan 2025 -4 | Jan 2025 | -4 |
Mar 2025 0 | Mar 2025 | 0 |
Jan 2026 3 | Jan 2026 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Medical Center NPS by Gender
Male customers rated Boston Medical Center's NPS 50 points higher than Female customers.
Male
50
Boston Medical Center's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
0
Boston Medical Center's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Boston Medical Center NPS by Ethnicity
Boston Medical Center's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Boston Medical Center NPS by Usage
Boston Medical Center's NPS was rated the highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 100 | Over 10 Years | 100 |
Boston Medical Center Customer Reviews
Out of the 4 Boston Medical Center customer reviews 4 were positive and 0 were constructive. Boston Medical Center customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Boston Medical Center Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Boston Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boston Medical Center Customer Loyalty Score by Gender
Male customers rated Boston Medical Center's Customer Loyalty score 22% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Boston Medical Center.
Male
100%
Yes
Female
78%
Yes
Boston Medical Center Customer Loyalty Score by Ethnicity
Boston Medical Center's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Boston Medical Center.
70
out of 100
Caucasian
Boston Medical Center Customer Loyalty Score by Usage
Boston Medical Center's Customer Loyalty score was rated the highest by customers who have used Boston Medical Center's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Boston Medical Center Product Quality
2.8/5
Boston Medical Center has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Boston Medical Center Product Information
Boston Medical Center’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.bmc.org/
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Healthcare
Quick Insights into Boston Medical Center Product Quality
Boston Medical Center's Product Quality score was rated highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and rated lowest by customers who have used Boston Medical Center's products/services for 5 to 10 Years.
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Ranked Boston Medical Center Product Quality the Highest
Ranked Boston Medical Center Product Quality the Lowest
Boston Medical Center Product Quality Score by Gender
Male customers rated Boston Medical Center's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Boston Medical Center.
Male
3.6/5
Female
3.2/5
Boston Medical Center Product Quality Score by Ethnicity
Boston Medical Center's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Boston Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Boston Medical Center Product Quality Score by Usage
Boston Medical Center's Product Quality score was rated the highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Boston Medical Center Pricing
Boston Medical Center ROI & Value For Money
2.8/5
Boston Medical Center has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Boston Medical Center's overall ROI score rated by its users and customers.
Quick Insights into Boston Medical Center ROI
Boston Medical Center's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Boston Medical Center's products/services for 5 to 10 Years.
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Ranked Boston Medical Center ROI the Highest
Ranked Boston Medical Center ROI the Lowest
Boston Medical Center ROI Score by Gender
Boston Medical Center's ROI score was rated 2.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Boston Medical Center.
Male
2.7/5
Female
2.7/5
Boston Medical Center ROI Score by Ethnicity
Boston Medical Center's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boston Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Boston Medical Center ROI Score by Usage
Boston Medical Center's ROI score was rated the highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Boston Medical Center Customer Satisfaction (CSAT)
Boston Medical Center Customer Satisfaction (CSAT) Score
43 / 100
Boston Medical Center has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
5%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boston Medical Center Customer Satisfaction
Boston Medical Center's Customer Satisfaction score was rated highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and rated lowest by customers who have used Boston Medical Center's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Boston Medical Center's Customer Satisfaction.
Ranked Boston Medical Center Customer Satisfaction the Highest
Ranked Boston Medical Center Customer Satisfaction the Lowest
Boston Medical Center Customer Satisfaction Score by Gender
Male customers rated Boston Medical Center's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Boston Medical Center.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Boston Medical Center Customer Satisfaction Score by Usage
Boston Medical Center's Customer Satisfaction score was rated the highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Boston Medical Center Customer Service
3/5
Boston Medical Center has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Boston Medical Center's Customer Service
Address
Boston, MA
Website
http://www.bmc.org/
Phone Number
6174142834
Quick Insights into Boston Medical Center Customer Service
Boston Medical Center's Customer Service score was rated highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and rated lowest by customers who have used Boston Medical Center's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Boston Medical Center's Customer Service score.
Ranked Boston Medical Center Customer Service the Highest
Ranked Boston Medical Center Customer Service the Lowest
Boston Medical Center Customer Service Score by Gender
Male customers rated Boston Medical Center's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Boston Medical Center.
Male
3.6/5
Female
2.7/5
Boston Medical Center Customer Service Score by Ethnicity
Boston Medical Center's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Boston Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Boston Medical Center Customer Service Score by Usage
Boston Medical Center's Customer Service score was rated the highest by customers who have used Boston Medical Center's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Boston Medical Center as an Employer
3.2/5
Boston Medical Center has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Boston Medical Center scored a 3 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Medical Center would recommend the brand to a friend. ENPS measures how likely Boston Medical Center employees would recommend working at Boston Medical Center to a friend.
Net Promoter Score
3
NPS Score
| 48% | Promoters |
|---|---|
| 7% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 31% | Promoters |
|---|---|
| 26% | Passive |
| 43% | Detractors |
