-58
NPS
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Steward Health Care System
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About Steward Health Care System's Brand
Steward Health Care is the second largest healthcare system in New England.
Brand at a Glance
45%
Customer Loyalty
1.9/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Steward Health Care System NPS
Steward Health Care System's Net Promoter Score (NPS) is a -58 with 19% Promoters, 4% Passives, and 77% Detractors. Net Promoter Score tracks whether Steward Health Care System's customers would recommend using the product based on a scale of -100 to 100.
Steward Health Care System Overall NPS
| 19% | Promoters |
|---|---|
| 4% | Passives |
| 77% | Detractors |
Steward Health Care System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -48 | Jan 2024 | -48 |
Feb 2024 -53 | Feb 2024 | -53 |
Mar 2024 -55 | Mar 2024 | -55 |
Apr 2024 -55 | Apr 2024 | -55 |
May 2024 -54 | May 2024 | -54 |
Jun 2024 -56 | Jun 2024 | -56 |
Jul 2024 -56 | Jul 2024 | -56 |
Aug 2024 -56 | Aug 2024 | -56 |
Sep 2024 -58 | Sep 2024 | -58 |
Dec 2024 -58 | Dec 2024 | -58 |
Jun 2025 -58 | Jun 2025 | -58 |
Sep 2025 -57 | Sep 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steward Health Care System NPS by Gender
Female customers rated Steward Health Care System's NPS 21 points higher than Male customers.
Male
-83
Steward Health Care System's NPS was rated -83 by Male customers on Comparably.
7%
Promoters
3%
Passives
90%
Detractors
Female
-62
Steward Health Care System's NPS was rated -62 by Female customers on Comparably.
19%
Promoters
0%
Passives
81%
Detractors
Steward Health Care System NPS by Ethnicity
Steward Health Care System's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -72 | Other | -72 |
Steward Health Care System NPS by Age
Steward Health Care System's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Steward Health Care System NPS by Usage
Steward Health Care System's NPS was rated the highest by customers who have used Steward Health Care System's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -70 | Over 10 Years | -70 |
Steward Health Care System Customer Reviews
Out of the 8 Steward Health Care System customer reviews 0 were positive and 8 were constructive. Steward Health Care System customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Steward Health Care System Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Steward Health Care System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Steward Health Care System Customer Loyalty Score by Gender
Female customers rated Steward Health Care System's Customer Loyalty score 32% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Steward Health Care System.
Male
25%
Yes
Female
57%
Yes
Steward Health Care System Customer Loyalty Score by Ethnicity
Steward Health Care System's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Steward Health Care System.
37
out of 100
Caucasian
28
out of 100
Hispanic or Latino
40
out of 100
Asian or Pacific Islander
49
out of 100
Other
Steward Health Care System Customer Loyalty Score by Age
Steward Health Care System's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Steward Health Care System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 33% | 36-40 | 33% |
41-45 36% | 41-45 | 36% |
46-50 55% | 46-50 | 55% |
51-55 49% | 51-55 | 49% |
56-60 33% | 56-60 | 33% |
61-65 40% | 61-65 | 40% |
66+ 38% | 66+ | 38% |
Steward Health Care System Customer Loyalty Score by Usage
Steward Health Care System's Customer Loyalty score was rated the highest by customers who have used Steward Health Care System's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Steward Health Care System Customer Loyalty Score by Industry
Steward Health Care System's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Steward Health Care System Product Quality
1.9/5
Steward Health Care System has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Steward Health Care System Product Information
Steward Health Care System’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Steward Health Care System's product the highest. Reviewers from the Retail industry rated Steward Health Care System the lowest at 1.5.
- Website
- https://www.steward.org/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Steward Health Care System Product Quality
Steward Health Care System's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Retail industry.
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Ranked Steward Health Care System Product Quality the Highest
Ranked Steward Health Care System Product Quality the Lowest
Steward Health Care System Product Quality Score by Gender
Female customers rated Steward Health Care System's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Steward Health Care System.
Male
1.5/5
Female
1.6/5
Steward Health Care System Product Quality Score by Ethnicity
Steward Health Care System's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Steward Health Care System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.7 | Other | 1.7 |
Steward Health Care System Product Quality Score by Age
Steward Health Care System's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Steward Health Care System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Steward Health Care System Product Quality Score by Usage
Steward Health Care System's Product Quality score was rated the highest by customers who have used Steward Health Care System's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Steward Health Care System Product Quality Score by Industry
Steward Health Care System's Product Quality score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Steward Health Care System Pricing
Steward Health Care System ROI & Value For Money
1.7/5
Steward Health Care System has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Steward Health Care System's overall ROI score rated by its users and customers.
Steward Health Care System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Retail industry think that they had the lowest ROI from Steward Health Care System.
Quick Insights into Steward Health Care System ROI
Steward Health Care System's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Retail industry.
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Ranked Steward Health Care System ROI the Highest
Ranked Steward Health Care System ROI the Lowest
Steward Health Care System ROI Score by Gender
Steward Health Care System's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Steward Health Care System.
Male
1.5/5
Female
1.5/5
Steward Health Care System ROI Score by Ethnicity
Steward Health Care System's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Steward Health Care System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.5 | Other | 1.5 |
Steward Health Care System ROI Score by Age
Steward Health Care System's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Steward Health Care System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Steward Health Care System ROI Score by Usage
Steward Health Care System's ROI score was rated the highest by customers who have used Steward Health Care System's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Steward Health Care System ROI Score by Industry
Steward Health Care System's ROI score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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Steward Health Care System Customer Satisfaction (CSAT)
Steward Health Care System Customer Satisfaction (CSAT) Score
22 / 100
Steward Health Care System has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
8%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
16%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Steward Health Care System Customer Satisfaction
Steward Health Care System's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used Steward Health Care System's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Steward Health Care System's Customer Satisfaction.
Ranked Steward Health Care System Customer Satisfaction the Highest
Ranked Steward Health Care System Customer Satisfaction the Lowest
Steward Health Care System Customer Satisfaction Score by Gender
Male customers rated Steward Health Care System's Customer Satisfaction score 1 points higher than Female customers.
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17 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 55% |
16 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 20% | |
Very Dissatisfied | 56% |
Steward Health Care System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Steward Health Care System's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
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19 / 100
Very Satisfied
11%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
56%
CSAT according to Hispanic or Latino
Steward Health Care System's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
Steward Health Care System's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Steward Health Care System.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Steward Health Care System's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Steward Health Care System.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
43%
Steward Health Care System Customer Satisfaction Score by Age
Steward Health Care System's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Steward Health Care System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 49% | |||||||||||||||
| 66+ | 12% |
Steward Health Care System Customer Satisfaction Score by Usage
Steward Health Care System's Customer Satisfaction score was rated the highest by customers who have used Steward Health Care System's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Steward Health Care System Customer Satisfaction Score by Industry
Steward Health Care System's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Steward Health Care System Customer Satisfaction Score by Industry",
"text": "Steward Health Care System's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Steward Health Care System's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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"groupId": 522,
"score": 24,
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}Steward Health Care System Customer Service
1.8/5
Steward Health Care System has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Steward Health Care System's overall Customer Service score rated by its users and customers.
About Steward Health Care System's Customer Service
Address
235 North Pearl Street, Brockton, MA
Website
https://www.steward.org/
Phone Number
508-427-3000
Quick Insights into Steward Health Care System Customer Service
Steward Health Care System's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers who have used Steward Health Care System's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Steward Health Care System's Customer Service score.
Ranked Steward Health Care System Customer Service the Highest
Ranked Steward Health Care System Customer Service the Lowest
Steward Health Care System Customer Service Score by Gender
Steward Health Care System's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Steward Health Care System.
Male
1.5/5
Female
1.5/5
Steward Health Care System Customer Service Score by Ethnicity
Steward Health Care System's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Steward Health Care System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.7 | Other | 1.7 |
Steward Health Care System Customer Service Score by Age
Steward Health Care System's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Steward Health Care System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Steward Health Care System Customer Service Score by Usage
Steward Health Care System's Customer Service score was rated the highest by customers who have used Steward Health Care System's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Steward Health Care System Customer Service Score by Industry
Steward Health Care System's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Steward Health Care System as an Employer
2.3/5
Steward Health Care System has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Steward Health Care System
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Steward Health Care System scored a -58 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Steward Health Care System would recommend the brand to a friend. ENPS measures how likely Steward Health Care System employees would recommend working at Steward Health Care System to a friend.
Net Promoter Score
-58
NPS Score
| 19% | Promoters |
|---|---|
| 4% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 11% | Promoters |
|---|---|
| 9% | Passive |
| 80% | Detractors |
