100
NPS
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Syapse
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About Syapse's Brand
Syapse works with leading health systems, life sciences companies, and regulators to explore opportunities to use real-world evidence to improve the outcomes of cancer patients. By bringing these organizations together into the Syapse Learning Health Network™, Syapse has built one of the world’s largest networks with a goal to improve outcomes in cancer care through improved precision medicine. Syapse and its partners are working towards a future in which all cancer patients have access to the quality of care they need. Among its major competitors, Syapse is ranked in 1st place for NPS while Flatiron Health is 2nd, and Tempus Labs is 3rd. Overall, Syapse has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $150.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Syapse Ranking
- #1 / 4 of its competitors
Syapse NPS
Syapse's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Syapse's customers would recommend using the product based on a scale of -100 to 100.
Syapse Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Syapse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
How Other Brands Compare
Syapse is ranked first for NPS among its competitors. Flatiron Health and Tempus Labs come in second and third, with Concerto HealthAI coming in at #4. Among those competitors, it is the most valued company.
Syapse |  Flatiron Health |  Tempus Labs |  Concerto HealthAI | |
| Global Ranking | #- | #786 | #- | #- |
| NPS | 100 | 31 | -33 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syapse NPS vs. Competitors
Compared to its competitors, Syapse's NPS is rated right above Flatiron Health.
| COMPANY | NPS Score | |
|---|---|---|
| Syapse | 100 |
| Flatiron Health | 31 |
| Tempus Labs | -33 |
| Concerto HealthAI | -100 |
Syapse Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Syapse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Syapse Customer Loyalty vs. Competitors
Compared to its competitors, Syapse's Customer Loyalty score is rated right above Tempus Labs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Syapse | 100% |
| Tempus Labs | 100% |
| Concerto HealthAI | 100% |
| Flatiron Health | 78% |
Unlock Syapse Customer Loyalty vs. Competitors Data
VS
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Syapse Product Quality
5/5
Syapse has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Syapse Product Information
Syapse’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.syapse.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
BioTech
Healthcare
Syapse Product Quality vs. Competitors
Compared to its competitors, Syapse's Product Quality score is rated right above Concerto HealthAI.
| COMPANY | Product Quality Score | |
|---|---|---|
| Syapse | 5/5 |
| Concerto HealthAI | 5/5 |
| Flatiron Health | 3.9/5 |
| Tempus Labs | 2.7/5 |
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Syapse Pricing
Syapse ROI & Value For Money
5/5
Syapse has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Syapse Pricing vs. Competitors
Compared to its competitors, Syapse's ROI score is rated right above Concerto HealthAI.
| COMPANY | Pricing Score | |
|---|---|---|
| Syapse | 5/5 |
| Concerto HealthAI | 5/5 |
| Tempus Labs | 4/5 |
| Flatiron Health | 3.8/5 |
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VS
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Syapse Customer Service
5/5
Syapse has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Syapse's Customer Service
Address
303 2nd Street, San Francisco, CA 94107
Website
http://www.syapse.com
Syapse's Social Links
Syapse Customer Service vs. Competitors
Compared to its competitors, Syapse's Customer Service score is rated right above Concerto HealthAI.
| COMPANY | Customer Service Score | |
|---|---|---|
| Syapse | 5/5 |
| Concerto HealthAI | 5/5 |
| Tempus Labs | 4/5 |
| Flatiron Health | 3.8/5 |
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Syapse as an Employer
4.7/5
Syapse has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Syapse scored a 100 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Syapse would recommend the brand to a friend. ENPS measures how likely Syapse employees would recommend working at Syapse to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 91% | Promoters |
|---|---|
| 6% | Passive |
| 3% | Detractors |
