-33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tempus Labs
Marketing or Exec? Claim Your Free Account
About Tempus Labs' Brand
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Tempus Labs NPS
Tempus Labs's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether Tempus Labs's customers would recommend using the product based on a scale of -100 to 100.
Tempus Labs Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
Tempus Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -33 | Sep 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tempus Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tempus Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tempus Labs Product Quality
2.7/5
Tempus Labs has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tempus Labs' overall Product Quality score rated by its users and customers.
Tempus Labs Product Information
Tempus Labs’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.tempus.com/
Tempus Labs Pricing
Tempus Labs ROI & Value For Money
4/5
Tempus Labs has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tempus Labs' overall ROI score rated by its users and customers.
Tempus Labs Customer Satisfaction (CSAT)
Tempus Labs Customer Satisfaction (CSAT) Score
67 / 100
Tempus Labs has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tempus Labs Customer Service
4/5
Tempus Labs has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tempus Labs' overall Customer Service score rated by its users and customers.
About Tempus Labs's Customer Service
Website
https://www.tempus.com/
Tempus Labs as an Employer
Consumer vs. Employees
Tempus Labs scored a -33 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Tempus Labs would recommend the brand to a friend. ENPS measures how likely Tempus Labs employees would recommend working at Tempus Labs to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
