-8
NPS
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ATI Physical Therapy
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About ATI Physical Therapy's Brand
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
ATI Physical Therapy CMO
Brett Groom
Brett Groom serves as the Chief Marketing Officer of ATI Physical Therapy. Brett started at ATI Physical Therapy in Nov of 2018. Brett currently resides in the Greater Chicago Area.
ATI Physical Therapy NPS
ATI Physical Therapy's Net Promoter Score (NPS) is a -8 with 39% Promoters, 14% Passives, and 47% Detractors. Net Promoter Score tracks whether ATI Physical Therapy's customers would recommend using the product based on a scale of -100 to 100.
ATI Physical Therapy Overall NPS
| 39% | Promoters |
|---|---|
| 14% | Passives |
| 47% | Detractors |
ATI Physical Therapy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 -3 | Apr 2023 | -3 |
Aug 2023 -6 | Aug 2023 | -6 |
Jan 2024 -4 | Jan 2024 | -4 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -3 | Apr 2024 | -3 |
May 2024 -2 | May 2024 | -2 |
Jun 2024 -1 | Jun 2024 | -1 |
Sep 2024 -3 | Sep 2024 | -3 |
Nov 2024 -3 | Nov 2024 | -3 |
Jan 2025 -5 | Jan 2025 | -5 |
Feb 2025 -8 | Feb 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ATI Physical Therapy NPS by Gender
Male customers rated ATI Physical Therapy's NPS 17 points higher than Female customers.
Male
-17
ATI Physical Therapy's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
-34
ATI Physical Therapy's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
ATI Physical Therapy NPS by Ethnicity
ATI Physical Therapy's NPS was rated -34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -34 | Other | -34 |
ATI Physical Therapy NPS by Age
ATI Physical Therapy's NPS was rated -20 points by customers ages 66+ on Comparably.
ATI Physical Therapy NPS by Usage
ATI Physical Therapy's NPS was rated the highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -45 | Less than 1 Year | -45 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
ATI Physical Therapy Customer Reviews
Out of the 4 ATI Physical Therapy customer reviews 3 were positive and 1 was constructive. ATI Physical Therapy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ATI Physical Therapy Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ATI Physical Therapy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ATI Physical Therapy Customer Loyalty Score by Gender
Female customers rated ATI Physical Therapy's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ATI Physical Therapy.
Male
70%
Yes
Female
80%
Yes
ATI Physical Therapy Customer Loyalty Score by Ethnicity
ATI Physical Therapy's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ATI Physical Therapy.
70
out of 100
Caucasian
70
out of 100
Other
ATI Physical Therapy Customer Loyalty Score by Age
ATI Physical Therapy's Customer Loyalty score was rated 82% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ATI Physical Therapy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 82% | 66+ | 82% |
ATI Physical Therapy Customer Loyalty Score by Usage
ATI Physical Therapy's Customer Loyalty score was rated the highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ATI Physical Therapy Product Quality
2.9/5
ATI Physical Therapy has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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ATI Physical Therapy Product Information
ATI Physical Therapy’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.atipt.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into ATI Physical Therapy Product Quality
ATI Physical Therapy's Product Quality score was rated highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and rated lowest by customers who have used ATI Physical Therapy's products/services for Less than 1 Year.
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Ranked ATI Physical Therapy Product Quality the Highest
Ranked ATI Physical Therapy Product Quality the Lowest
ATI Physical Therapy Product Quality Score by Gender
Male customers rated ATI Physical Therapy's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ATI Physical Therapy.
Male
3.1/5
Female
2.5/5
ATI Physical Therapy Product Quality Score by Ethnicity
ATI Physical Therapy's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ATI Physical Therapy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 3 | Other | 3 |
ATI Physical Therapy Product Quality Score by Age
ATI Physical Therapy's Product Quality score was rated 3.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ATI Physical Therapy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.3 | 66+ | 3.3 |
ATI Physical Therapy Product Quality Score by Usage
ATI Physical Therapy's Product Quality score was rated the highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ATI Physical Therapy Pricing
ATI Physical Therapy ROI & Value For Money
2.9/5
ATI Physical Therapy has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into ATI Physical Therapy ROI
ATI Physical Therapy's ROI score was rated highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and rated lowest by customers who have used ATI Physical Therapy's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ATI Physical Therapy's ROI score.
Ranked ATI Physical Therapy ROI the Highest
Ranked ATI Physical Therapy ROI the Lowest
ATI Physical Therapy ROI Score by Gender
Male customers rated ATI Physical Therapy's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ATI Physical Therapy.
Male
3.2/5
Female
2.6/5
ATI Physical Therapy ROI Score by Ethnicity
ATI Physical Therapy's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ATI Physical Therapy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 3.1 | Other | 3.1 |
ATI Physical Therapy ROI Score by Age
ATI Physical Therapy's ROI score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ATI Physical Therapy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
ATI Physical Therapy ROI Score by Usage
ATI Physical Therapy's ROI score was rated the highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ATI Physical Therapy Customer Satisfaction (CSAT)
ATI Physical Therapy Customer Satisfaction (CSAT) Score
40 / 100
ATI Physical Therapy has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
11%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
10%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ATI Physical Therapy Customer Satisfaction
ATI Physical Therapy's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ATI Physical Therapy's Customer Satisfaction.
Ranked ATI Physical Therapy Customer Satisfaction the Highest
Ranked ATI Physical Therapy Customer Satisfaction the Lowest
ATI Physical Therapy Customer Satisfaction Score by Gender
Male customers rated ATI Physical Therapy's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ATI Physical Therapy.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
38 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 38% |
ATI Physical Therapy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ATI Physical Therapy's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ATI Physical Therapy.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
ATI Physical Therapy's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ATI Physical Therapy.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
ATI Physical Therapy Customer Satisfaction Score by Age
ATI Physical Therapy's Customer Satisfaction score was rated 40 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ATI Physical Therapy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 40% |
ATI Physical Therapy Customer Satisfaction Score by Usage
ATI Physical Therapy's Customer Satisfaction score was rated the highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ATI Physical Therapy Customer Service
3.2/5
ATI Physical Therapy has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ATI Physical Therapy's Customer Service
Website
http://www.atipt.com
Quick Insights into ATI Physical Therapy Customer Service
ATI Physical Therapy's Customer Service score was rated highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ATI Physical Therapy's Customer Service score.
Ranked ATI Physical Therapy Customer Service the Highest
Ranked ATI Physical Therapy Customer Service the Lowest
ATI Physical Therapy Customer Service Score by Gender
Male customers rated ATI Physical Therapy's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ATI Physical Therapy.
Male
3.3/5
Female
2.4/5
ATI Physical Therapy Customer Service Score by Ethnicity
ATI Physical Therapy's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ATI Physical Therapy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.8 | Other | 2.8 |
ATI Physical Therapy Customer Service Score by Age
ATI Physical Therapy's Customer Service score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ATI Physical Therapy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3 | 66+ | 3 |
ATI Physical Therapy Customer Service Score by Usage
ATI Physical Therapy's Customer Service score was rated the highest by customers who have used ATI Physical Therapy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ATI Physical Therapy as an Employer
2.5/5
ATI Physical Therapy has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ATI Physical Therapy scored a -8 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of ATI Physical Therapy would recommend the brand to a friend. ENPS measures how likely ATI Physical Therapy employees would recommend working at ATI Physical Therapy to a friend.
Net Promoter Score
-8
NPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 22% | Promoters |
|---|---|
| 8% | Passive |
| 70% | Detractors |
