-10
NPS
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Diversicare Healthcare Services
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About Diversicare Healthcare Services' Brand
Diversicare is provider of post-acute care & have wide ranging services from short term rehabilitation for individuals recovering from an injury.
Brand at a Glance
60%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Diversicare Healthcare Services NPS
Diversicare Healthcare Services's Net Promoter Score (NPS) is a -10 with 37% Promoters, 16% Passives, and 47% Detractors. Net Promoter Score tracks whether Diversicare Healthcare Services's customers would recommend using the product based on a scale of -100 to 100.
Diversicare Healthcare Services Overall NPS
| 37% | Promoters |
|---|---|
| 16% | Passives |
| 47% | Detractors |
Diversicare Healthcare Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 -11 | Aug 2022 | -11 |
Sep 2022 -20 | Sep 2022 | -20 |
Nov 2022 -18 | Nov 2022 | -18 |
Jan 2023 -8 | Jan 2023 | -8 |
Apr 2023 -15 | Apr 2023 | -15 |
Jul 2023 -6 | Jul 2023 | -6 |
Feb 2024 -13 | Feb 2024 | -13 |
Jan 2025 -18 | Jan 2025 | -18 |
Jun 2025 -12 | Jun 2025 | -12 |
Oct 2025 -12 | Oct 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diversicare Healthcare Services NPS by Gender
Diversicare Healthcare Services's NPS was rated -34 by Male customers on Comparably.
Male
-34
Diversicare Healthcare Services's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Diversicare Healthcare Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Diversicare Healthcare Services NPS by Ethnicity
Diversicare Healthcare Services's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Diversicare Healthcare Services NPS by Age
Diversicare Healthcare Services's NPS was rated -100 points by customers ages 56-60 on Comparably.
Diversicare Healthcare Services NPS by Usage
Diversicare Healthcare Services's NPS was rated -34 points by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Diversicare Healthcare Services Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Diversicare Healthcare Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diversicare Healthcare Services Customer Loyalty Score by Gender
Diversicare Healthcare Services's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Diversicare Healthcare Services.
Male
70%
Yes
Female
N/A
Yes
Diversicare Healthcare Services Customer Loyalty Score by Ethnicity
Diversicare Healthcare Services's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Diversicare Healthcare Services.
78
out of 100
Caucasian
Diversicare Healthcare Services Customer Loyalty Score by Age
Diversicare Healthcare Services's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Diversicare Healthcare Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
Diversicare Healthcare Services Customer Loyalty Score by Usage
Diversicare Healthcare Services's Customer Loyalty score was rated 100% by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Diversicare Healthcare Services Product Quality
2.4/5
Diversicare Healthcare Services has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Diversicare Healthcare Services' overall Product Quality score rated by its users and customers.
Diversicare Healthcare Services Product Information
Diversicare Healthcare Services’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://dvcr.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Diversicare Healthcare Services Product Quality
Diversicare Healthcare Services's Product Quality score was rated highest by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Diversicare Healthcare Services' Product Quality.
Ranked Diversicare Healthcare Services Product Quality the Highest
Diversicare Healthcare Services Product Quality Score by Gender
Diversicare Healthcare Services's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Diversicare Healthcare Services.
Male
2.3/5
Female
N/A
Diversicare Healthcare Services Product Quality Score by Ethnicity
Diversicare Healthcare Services's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Diversicare Healthcare Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Diversicare Healthcare Services Product Quality Score by Age
Diversicare Healthcare Services's Product Quality score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Diversicare Healthcare Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Diversicare Healthcare Services Product Quality Score by Usage
Diversicare Healthcare Services's Product Quality score was rated 2.3 stars by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Diversicare Healthcare Services Pricing
Diversicare Healthcare Services ROI & Value For Money
2.5/5
Diversicare Healthcare Services has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diversicare Healthcare Services' overall ROI score rated by its users and customers.
Quick Insights into Diversicare Healthcare Services ROI
Diversicare Healthcare Services's ROI score was rated highest by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
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Ranked Diversicare Healthcare Services ROI the Highest
Diversicare Healthcare Services ROI Score by Gender
Diversicare Healthcare Services's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Diversicare Healthcare Services.
Male
2.1/5
Female
N/A
Diversicare Healthcare Services ROI Score by Ethnicity
Diversicare Healthcare Services's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Diversicare Healthcare Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Diversicare Healthcare Services ROI Score by Age
Diversicare Healthcare Services's ROI score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Diversicare Healthcare Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Diversicare Healthcare Services ROI Score by Usage
Diversicare Healthcare Services's ROI score was rated 2.1 stars by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Diversicare Healthcare Services Customer Satisfaction (CSAT)
Diversicare Healthcare Services Customer Satisfaction (CSAT) Score
42 / 100
Diversicare Healthcare Services has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Diversicare Healthcare Services Customer Satisfaction
Diversicare Healthcare Services's Customer Satisfaction score was rated highest by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Diversicare Healthcare Services' Customer Satisfaction.
Ranked Diversicare Healthcare Services Customer Satisfaction the Highest
Diversicare Healthcare Services Customer Satisfaction Score by Gender
Diversicare Healthcare Services's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Diversicare Healthcare Services.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Diversicare Healthcare Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Diversicare Healthcare Services' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Diversicare Healthcare Services.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Diversicare Healthcare Services Customer Satisfaction Score by Age
Diversicare Healthcare Services's Customer Satisfaction score was rated 33 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Diversicare Healthcare Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% |
Diversicare Healthcare Services Customer Satisfaction Score by Usage
Diversicare Healthcare Services's Customer Satisfaction score was rated 67 points by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Diversicare Healthcare Services Customer Service
2.4/5
Diversicare Healthcare Services has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Diversicare Healthcare Services' overall Customer Service score rated by its users and customers.
About Diversicare Healthcare Services's Customer Service
Address
Brentwood, TN
Website
http://dvcr.com/
Quick Insights into Diversicare Healthcare Services Customer Service
Diversicare Healthcare Services's Customer Service score was rated highest by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Diversicare Healthcare Services' Customer Service score.
Ranked Diversicare Healthcare Services Customer Service the Highest
Diversicare Healthcare Services Customer Service Score by Gender
Diversicare Healthcare Services's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Diversicare Healthcare Services.
Male
2.1/5
Female
N/A
Diversicare Healthcare Services Customer Service Score by Ethnicity
Diversicare Healthcare Services's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Diversicare Healthcare Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Diversicare Healthcare Services Customer Service Score by Age
Diversicare Healthcare Services's Customer Service score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Diversicare Healthcare Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Diversicare Healthcare Services Customer Service Score by Usage
Diversicare Healthcare Services's Customer Service score was rated 2.1 stars by customers who have used Diversicare Healthcare Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Diversicare Healthcare Services as an Employer
2.9/5
Diversicare Healthcare Services has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Diversicare Healthcare Services
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Diversicare Healthcare Services scored a -10 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Diversicare Healthcare Services would recommend the brand to a friend. ENPS measures how likely Diversicare Healthcare Services employees would recommend working at Diversicare Healthcare Services to a friend.
Net Promoter Score
-10
NPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
