-58
NPS
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Addus Homecare
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About Addus Homecare's Brand
Addus is a provider of home care services that include, primarily, personal care services that assist with activities of daily living, as well as hospice and home health services.
Brand at a Glance
68%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
Addus Homecare NPS
Addus Homecare's Net Promoter Score (NPS) is a -58 with 17% Promoters, 8% Passives, and 75% Detractors. Net Promoter Score tracks whether Addus Homecare's customers would recommend using the product based on a scale of -100 to 100.
Addus Homecare Overall NPS
| 17% | Promoters |
|---|---|
| 8% | Passives |
| 75% | Detractors |
Addus Homecare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -62 | Jun 2023 | -62 |
Jul 2023 -62 | Jul 2023 | -62 |
Sep 2023 -61 | Sep 2023 | -61 |
Nov 2023 -58 | Nov 2023 | -58 |
Jan 2024 -60 | Jan 2024 | -60 |
Mar 2024 -60 | Mar 2024 | -60 |
May 2024 -63 | May 2024 | -63 |
Jun 2024 -65 | Jun 2024 | -65 |
Jul 2024 -65 | Jul 2024 | -65 |
Aug 2024 -62 | Aug 2024 | -62 |
Oct 2024 -62 | Oct 2024 | -62 |
Aug 2025 -58 | Aug 2025 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Addus Homecare NPS by Gender
Addus Homecare's NPS was rated -79 by Female customers on Comparably.
Female
-79
Addus Homecare's NPS was rated -79 by Female customers on Comparably.
7%
Promoters
7%
Passives
86%
Detractors
Male
N/A
Addus Homecare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Addus Homecare NPS by Ethnicity
Addus Homecare's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Addus Homecare NPS by Age
Addus Homecare's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
Addus Homecare NPS by Usage
Addus Homecare's NPS was rated the highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Addus Homecare Customer Reviews
Out of the 2 Addus Homecare customer reviews 1 was positive and 1 was constructive. Addus Homecare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Addus Homecare Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Addus Homecare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Addus Homecare Customer Loyalty Score by Gender
Addus Homecare's Customer Loyalty score was rated 81 by Female customers on Comparably.
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Female
81%
Yes
Male
N/A
Yes
Addus Homecare Customer Loyalty Score by Ethnicity
Addus Homecare's Customer Loyalty score was rated 90% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Addus Homecare.
90
out of 100
Caucasian
Addus Homecare Customer Loyalty Score by Age
Addus Homecare's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Addus Homecare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 78% | 61-65 | 78% |
66+ 74% | 66+ | 74% |
Addus Homecare Customer Loyalty Score by Usage
Addus Homecare's Customer Loyalty score was rated the highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Addus Homecare Customer Loyalty Score by Industry
Addus Homecare's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Addus Homecare Product Quality
2/5
Addus Homecare has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Addus Homecare Product Information
Addus Homecare’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Addus Homecare's product the highest.
- Website
- http://addus.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Addus Homecare Product Quality
Addus Homecare's Product Quality score was rated highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and rated lowest by customers who have used Addus Homecare's products/services for Less than 1 Year.
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Ranked Addus Homecare Product Quality the Highest
Ranked Addus Homecare Product Quality the Lowest
Addus Homecare Product Quality Score by Gender
Addus Homecare's Product Quality score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Addus Homecare.
Female
1.7/5
Male
N/A
Addus Homecare Product Quality Score by Ethnicity
Addus Homecare's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Addus Homecare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Addus Homecare Product Quality Score by Age
Addus Homecare's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Addus Homecare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Addus Homecare Product Quality Score by Usage
Addus Homecare's Product Quality score was rated the highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Addus Homecare Product Quality Score by Industry
Addus Homecare's Product Quality score was rated 1.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Addus Homecare Pricing
Addus Homecare ROI & Value For Money
2.2/5
Addus Homecare has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Addus Homecare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Addus Homecare ROI
Addus Homecare's ROI score was rated highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and rated lowest by customers who have used Addus Homecare's products/services for Less than 1 Year.
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Ranked Addus Homecare ROI the Highest
Ranked Addus Homecare ROI the Lowest
Addus Homecare ROI Score by Gender
Addus Homecare's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Addus Homecare.
Female
1.7/5
Male
N/A
Addus Homecare ROI Score by Ethnicity
Addus Homecare's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Addus Homecare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Addus Homecare ROI Score by Age
Addus Homecare's ROI score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Addus Homecare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Addus Homecare ROI Score by Usage
Addus Homecare's ROI score was rated the highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Addus Homecare ROI Score by Industry
Addus Homecare's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Addus Homecare Customer Satisfaction (CSAT)
Addus Homecare Customer Satisfaction (CSAT) Score
33 / 100
Addus Homecare has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Addus Homecare Customer Satisfaction
Addus Homecare's Customer Satisfaction score was rated highest by customers who have used Addus Homecare's products/services for 1 to 2 Years, and rated lowest by customers who have used Addus Homecare's products/services for Less than 1 Year.
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Ranked Addus Homecare Customer Satisfaction the Highest
Ranked Addus Homecare Customer Satisfaction the Lowest
Addus Homecare Customer Satisfaction Score by Gender
Addus Homecare's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Addus Homecare.
25 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Addus Homecare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Addus Homecare's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Addus Homecare.
23 / 100
Very Satisfied
12%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
33%
Addus Homecare Customer Satisfaction Score by Age
Addus Homecare's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Addus Homecare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 14% |
Addus Homecare Customer Satisfaction Score by Usage
Addus Homecare's Customer Satisfaction score was rated the highest by customers who have used Addus Homecare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Addus Homecare Customer Satisfaction Score by Industry
Addus Homecare's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Addus Homecare Customer Satisfaction Score by Industry",
"text": "Addus Homecare's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Addus Homecare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Addus Homecare Customer Service
1.9/5
Addus Homecare has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Addus Homecare's Customer Service
Address
6303 Cowboys Way Suite 600, Frisco, TX 75034
Website
http://addus.com
Phone Number
8473035376
Quick Insights into Addus Homecare Customer Service
Addus Homecare's Customer Service score was rated highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and rated lowest by customers who have used Addus Homecare's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Addus Homecare's Customer Service score.
Ranked Addus Homecare Customer Service the Highest
Ranked Addus Homecare Customer Service the Lowest
Addus Homecare Customer Service Score by Gender
Addus Homecare's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Addus Homecare.
Female
1.5/5
Male
N/A
Addus Homecare Customer Service Score by Ethnicity
Addus Homecare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Addus Homecare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Addus Homecare Customer Service Score by Age
Addus Homecare's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Addus Homecare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Addus Homecare Customer Service Score by Usage
Addus Homecare's Customer Service score was rated the highest by customers who have used Addus Homecare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Addus Homecare Customer Service Score by Industry
Addus Homecare's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Addus Homecare as an Employer
3.0/5
Addus Homecare has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Addus Homecare scored a -58 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Addus Homecare would recommend the brand to a friend. ENPS measures how likely Addus Homecare employees would recommend working at Addus Homecare to a friend.
Net Promoter Score
-58
NPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
