20
NPS
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Stanford health care
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About Stanford health care's Brand
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Stanford health care NPS
Stanford health care's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether Stanford health care's customers would recommend using the product based on a scale of -100 to 100.
Stanford health care Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
Stanford health care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 24 | May 2023 | 24 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 15 | Oct 2023 | 15 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 18 | Jan 2024 | 18 |
Jul 2024 15 | Jul 2024 | 15 |
Aug 2024 17 | Aug 2024 | 17 |
Dec 2024 22 | Dec 2024 | 22 |
Sep 2025 22 | Sep 2025 | 22 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stanford health care NPS by Gender
Male customers rated Stanford health care's NPS 8 points higher than Female customers.
Male
19
Stanford health care's NPS was rated 19 by Male customers on Comparably.
55%
Promoters
9%
Passives
36%
Detractors
Female
11
Stanford health care's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Stanford health care NPS by Ethnicity
Stanford health care's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Stanford health care NPS by Age
Stanford health care's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Stanford health care NPS by Usage
Stanford health care's NPS was rated the highest by customers who have used Stanford health care's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Over 10 Years 56 | Over 10 Years | 56 |
Stanford health care Customer Reviews
Out of the 3 Stanford health care customer reviews 2 were positive and 1 was constructive. Stanford health care customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Stanford health care Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Stanford health care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stanford health care Customer Loyalty Score by Gender
Female customers rated Stanford health care's Customer Loyalty score 16% higher than Male customers.
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Male
73%
Yes
Female
89%
Yes
Stanford health care Customer Loyalty Score by Ethnicity
Stanford health care's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stanford health care.
73
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Stanford health care Customer Loyalty Score by Age
Stanford health care's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
46-50 55% | 46-50 | 55% |
66+ 82% | 66+ | 82% |
Stanford health care Customer Loyalty Score by Usage
Stanford health care's Customer Loyalty score was rated the highest by customers who have used Stanford health care's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stanford health care Customer Loyalty Score by Industry
Stanford health care's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Stanford health care Product Quality
3.6/5
Stanford health care has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Stanford health care Product Information
Stanford health care’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Stanford health care's product the highest. Reviewers from the Accounting industry rated Stanford health care the lowest at 3.5.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Stanford health care Product Quality
Stanford health care's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Stanford health care Product Quality the Highest
Ranked Stanford health care Product Quality the Lowest
Stanford health care Product Quality Score by Gender
Female customers rated Stanford health care's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Stanford health care Product Quality Score by Ethnicity
Stanford health care's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stanford health care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Stanford health care Product Quality Score by Age
Stanford health care's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stanford health care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
46-50 3.9 | 46-50 | 3.9 |
66+ 2.9 | 66+ | 2.9 |
Stanford health care Product Quality Score by Usage
Stanford health care's Product Quality score was rated the highest by customers who have used Stanford health care's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stanford health care Product Quality Score by Industry
Stanford health care's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Stanford health care Pricing
Stanford health care ROI & Value For Money
3.3/5
Stanford health care has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Stanford health care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Stanford health care.
Quick Insights into Stanford health care ROI
Stanford health care's ROI score was rated highest by customers who have used Stanford health care's products/services for Over 10 Years, and rated lowest by customers who have used Stanford health care's products/services for 2 to 5 Years.
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Ranked Stanford health care ROI the Highest
Ranked Stanford health care ROI the Lowest
Stanford health care ROI Score by Gender
Stanford health care's ROI score was rated 3.2 by both Female and Male customers on Comparably.
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Male
3.2/5
Female
3.2/5
Stanford health care ROI Score by Ethnicity
Stanford health care's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stanford health care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Stanford health care ROI Score by Age
Stanford health care's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stanford health care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
46-50 3.6 | 46-50 | 3.6 |
66+ 2.4 | 66+ | 2.4 |
Stanford health care ROI Score by Usage
Stanford health care's ROI score was rated the highest by customers who have used Stanford health care's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stanford health care ROI Score by Industry
Stanford health care's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Stanford health care Customer Satisfaction (CSAT)
Stanford health care Customer Satisfaction (CSAT) Score
72 / 100
Stanford health care has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stanford health care Customer Satisfaction
Stanford health care's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Stanford health care's products/services for 2 to 5 Years.
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Ranked Stanford health care Customer Satisfaction the Highest
Ranked Stanford health care Customer Satisfaction the Lowest
Stanford health care Customer Satisfaction Score by Gender
Female customers rated Stanford health care's Customer Satisfaction score 26 points higher than Male customers.
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57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Stanford health care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stanford health care's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
44%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
Stanford health care Customer Satisfaction Score by Age
Stanford health care's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stanford health care.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 66+ | 67% |
Stanford health care Customer Satisfaction Score by Usage
Stanford health care's Customer Satisfaction score was rated the highest by customers who have used Stanford health care's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stanford health care Customer Satisfaction Score by Industry
Stanford health care's Customer Satisfaction score was rated 75 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "Stanford health care Customer Satisfaction Score by Industry",
"text": "Stanford health care's Customer Satisfaction score was rated 75 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Stanford health care's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
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}Stanford health care Customer Service
3.4/5
Stanford health care has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Stanford health care's Customer Service
Website
https://stanfordhealthcare.org/
Quick Insights into Stanford health care Customer Service
Stanford health care's Customer Service score was rated highest by customers who have used Stanford health care's products/services for Over 10 Years, and rated lowest by customers ages 66+.
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Ranked Stanford health care Customer Service the Highest
Ranked Stanford health care Customer Service the Lowest
Stanford health care Customer Service Score by Gender
Female customers rated Stanford health care's Customer Service score 0.4 stars higher than Male customers.
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Male
3/5
Female
3.4/5
Stanford health care Customer Service Score by Ethnicity
Stanford health care's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stanford health care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Stanford health care Customer Service Score by Age
Stanford health care's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stanford health care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
46-50 2.9 | 46-50 | 2.9 |
66+ 2.1 | 66+ | 2.1 |
Stanford health care Customer Service Score by Usage
Stanford health care's Customer Service score was rated the highest by customers who have used Stanford health care's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stanford health care Customer Service Score by Industry
Stanford health care's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Stanford health care as an Employer
3.4/5
Stanford health care has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Stanford health care scored a 20 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Stanford health care would recommend the brand to a friend. ENPS measures how likely Stanford health care employees would recommend working at Stanford health care to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 37% | Promoters |
|---|---|
| 31% | Passive |
| 32% | Detractors |
