-58
NPS
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Catholic Health Initiatives
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About Catholic Health Initiatives' Brand
The common good needs a champion. Health care careers need compassion like never before. Our communities and families around the country need humankindness that we are ready to provide. Each day, our people deliver acts of compassion to those in need without exception or exclusion. We believe that the healing power of humanity occurs when you bring talented and passionate people together. With our combined resources, we offer some of the most amazing health care career opportunities available. If you’re a health care professional, we invite you to explore and pursue a career in humankindness. Humankindness is practiced here. CHI is a non-pro?t, Catholic health system dedicated to advancing health for all people. With approximately 150,000 employees and 25,000 physicians and advanced practice clinicians, CHI operates 142 hospitals and 700+ care sites across 21 states.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Catholic Health Initiatives NPS
Catholic Health Initiatives's Net Promoter Score (NPS) is a -58 with 17% Promoters, 8% Passives, and 75% Detractors. Net Promoter Score tracks whether Catholic Health Initiatives's customers would recommend using the product based on a scale of -100 to 100.
Catholic Health Initiatives Overall NPS
| 17% | Promoters |
|---|---|
| 8% | Passives |
| 75% | Detractors |
Catholic Health Initiatives NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Mar 2023 -66 | Mar 2023 | -66 |
Aug 2023 -75 | Aug 2023 | -75 |
Nov 2023 -80 | Nov 2023 | -80 |
Apr 2024 -51 | Apr 2024 | -51 |
Jul 2024 -57 | Jul 2024 | -57 |
Nov 2024 -66 | Nov 2024 | -66 |
Dec 2024 -72 | Dec 2024 | -72 |
Mar 2025 -59 | Mar 2025 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catholic Health Initiatives NPS by Gender
Catholic Health Initiatives's NPS was rated -100 by Female customers on Comparably.
Female
-100
Catholic Health Initiatives's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Catholic Health Initiatives's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Catholic Health Initiatives NPS by Usage
Catholic Health Initiatives's NPS was rated -100 points by customers who have used Catholic Health Initiatives's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Catholic Health Initiatives Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Catholic Health Initiatives users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catholic Health Initiatives Customer Loyalty Score by Gender
Catholic Health Initiatives's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Catholic Health Initiatives.
Female
70%
Yes
Male
N/A
Yes
Catholic Health Initiatives Customer Loyalty Score by Usage
Catholic Health Initiatives's Customer Loyalty score was rated 40% by customers who have used Catholic Health Initiatives's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Catholic Health Initiatives Product Quality
2.7/5
Catholic Health Initiatives has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Catholic Health Initiatives Product Information
Catholic Health Initiatives’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Catholic Health Initiatives Product Quality
Catholic Health Initiatives's Product Quality score was rated highest by customers who have used Catholic Health Initiatives's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Catholic Health Initiatives' Product Quality.
Ranked Catholic Health Initiatives Product Quality the Highest
Catholic Health Initiatives Product Quality Score by Gender
Catholic Health Initiatives's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Catholic Health Initiatives.
Female
1.6/5
Male
N/A
Catholic Health Initiatives Product Quality Score by Usage
Catholic Health Initiatives's Product Quality score was rated 2 stars by customers who have used Catholic Health Initiatives's products/services for Over 10 Years.
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Catholic Health Initiatives Pricing
Catholic Health Initiatives ROI & Value For Money
2/5
Catholic Health Initiatives has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Catholic Health Initiatives ROI
Catholic Health Initiatives's ROI score was rated highest by Female customers.
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Ranked Catholic Health Initiatives ROI the Highest
Catholic Health Initiatives ROI Score by Gender
Catholic Health Initiatives's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Catholic Health Initiatives.
Female
1.5/5
Male
N/A
Catholic Health Initiatives ROI Score by Usage
Catholic Health Initiatives's ROI score was rated 1.5 stars by customers who have used Catholic Health Initiatives's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Catholic Health Initiatives Customer Satisfaction (CSAT)
Catholic Health Initiatives Customer Satisfaction (CSAT) Score
37 / 100
Catholic Health Initiatives has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Catholic Health Initiatives Customer Satisfaction
Catholic Health Initiatives's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Catholic Health Initiatives' Customer Satisfaction.
Ranked Catholic Health Initiatives Customer Satisfaction the Highest
Catholic Health Initiatives Customer Satisfaction Score by Gender
Catholic Health Initiatives's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Catholic Health Initiatives.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Catholic Health Initiatives Customer Satisfaction Score by Usage
Catholic Health Initiatives's Customer Satisfaction score was rated 0 points by customers who have used Catholic Health Initiatives's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Catholic Health Initiatives Customer Service
1.7/5
Catholic Health Initiatives has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Catholic Health Initiatives's Customer Service
Address
198 Inverness Dr W, Englewood, CO 80112
Website
https://www.catholichealthinitiatives.org/
Phone Number
(303) 298-9100
Catholic Health Initiatives's Social Links
Quick Insights into Catholic Health Initiatives Customer Service
Catholic Health Initiatives's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Catholic Health Initiatives' Customer Service score.
Ranked Catholic Health Initiatives Customer Service the Highest
Catholic Health Initiatives Customer Service Score by Gender
Catholic Health Initiatives's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Catholic Health Initiatives.
Female
1.5/5
Male
N/A
Catholic Health Initiatives Customer Service Score by Usage
Catholic Health Initiatives's Customer Service score was rated 1.5 stars by customers who have used Catholic Health Initiatives's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Catholic Health Initiatives as an Employer
2.9/5
Catholic Health Initiatives has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Catholic Health Initiatives
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Catholic Health Initiatives scored a -58 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Catholic Health Initiatives would recommend the brand to a friend. ENPS measures how likely Catholic Health Initiatives employees would recommend working at Catholic Health Initiatives to a friend.
Net Promoter Score
-58
NPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 23% | Promoters |
|---|---|
| 20% | Passive |
| 57% | Detractors |
