-19
NPS
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L.A. Care Health Plan
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About L.A. Care Health Plan's Brand
L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income LA County residents. Among its major competitors, L.A. Care Health Plan is ranked in 5th place for NPS while Kaiser Permanente is 1st, and Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC is 2nd.
Brand at a Glance
56%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
L.A. Care Health Plan CMO
L.A. Care Health Plan Ranking
- #4 / 4 of its competitors
L.A. Care Health Plan NPS
L.A. Care Health Plan's Net Promoter Score (NPS) is a -19 with 32% Promoters, 17% Passives, and 51% Detractors. Net Promoter Score tracks whether L.A. Care Health Plan's customers would recommend using the product based on a scale of -100 to 100.
L.A. Care Health Plan Overall NPS
| 32% | Promoters |
|---|---|
| 17% | Passives |
| 51% | Detractors |
L.A. Care Health Plan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -8 | Apr 2023 | -8 |
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 -17 | Jan 2024 | -17 |
May 2024 -20 | May 2024 | -20 |
Jun 2024 -22 | Jun 2024 | -22 |
Aug 2024 -25 | Aug 2024 | -25 |
Oct 2024 -21 | Oct 2024 | -21 |
Nov 2024 -24 | Nov 2024 | -24 |
Dec 2024 -20 | Dec 2024 | -20 |
Feb 2025 -17 | Feb 2025 | -17 |
Nov 2025 -19 | Nov 2025 | -19 |
How Other Brands Compare
L.A. Care Health Plan is ranked #4 for NPS among its competitors. Kaiser Permanente and Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC come in first and second, with Molina Healthcare coming in at third.
L.A. Care Health Plan |  Kaiser Permanente |  Molina Healthcare |  Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | -19 | 1 | -19 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $13.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L.A. Care Health Plan NPS by Gender
Male customers rated L.A. Care Health Plan's NPS 47 points higher than Female customers.
Male
-28
L.A. Care Health Plan's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
-75
L.A. Care Health Plan's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
L.A. Care Health Plan NPS by Age
L.A. Care Health Plan's NPS was rated -75 points by customers ages 61-65 on Comparably.
L.A. Care Health Plan NPS by Usage
L.A. Care Health Plan's NPS was rated the highest by customers who have used L.A. Care Health Plan's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
L.A. Care Health Plan NPS vs. Competitors
Compared to its competitors, L.A. Care Health Plan's NPS is rated right below Molina Healthcare.
L.A. Care Health Plan Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of L.A. Care Health Plan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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L.A. Care Health Plan Customer Loyalty Score by Gender
Male customers rated L.A. Care Health Plan's Customer Loyalty score 41% higher than Female customers.
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Male
74%
Yes
Female
33%
Yes
L.A. Care Health Plan Customer Loyalty Score by Age
L.A. Care Health Plan's Customer Loyalty score was rated 33% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 33% | 61-65 | 33% |
L.A. Care Health Plan Customer Loyalty Score by Usage
L.A. Care Health Plan's Customer Loyalty score was rated the highest by customers who have used L.A. Care Health Plan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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L.A. Care Health Plan Customer Loyalty Score by Industry
L.A. Care Health Plan's Customer Loyalty score was rated 40% by Accounting industry customers.
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L.A. Care Health Plan Customer Loyalty vs. Competitors
Compared to its competitors, L.A. Care Health Plan's Customer Loyalty score is rated right above So-net, and is preceded by Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Molina Healthcare | 75% |
 | Health Net | 72% |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 60% |
| L.A. Care Health Plan | 56% |
 | So-net | N/A |
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L.A. Care Health Plan Product Quality
2.8/5
L.A. Care Health Plan has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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L.A. Care Health Plan Product Information
L.A. Care Health Plan’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated L.A. Care Health Plan's product the highest.
- Website
- http://www.lacare.org/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into L.A. Care Health Plan Product Quality
L.A. Care Health Plan's Product Quality score was rated highest by customers who have used L.A. Care Health Plan's products/services for 1 to 2 Years, and rated lowest by customers who have used L.A. Care Health Plan's products/services for Less than 1 Year.
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Ranked L.A. Care Health Plan Product Quality the Highest
Ranked L.A. Care Health Plan Product Quality the Lowest
L.A. Care Health Plan Product Quality Score by Gender
Male customers rated L.A. Care Health Plan's Product Quality score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
L.A. Care Health Plan Product Quality Score by Age
L.A. Care Health Plan's Product Quality score was rated 1.6 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
L.A. Care Health Plan Product Quality Score by Usage
L.A. Care Health Plan's Product Quality score was rated the highest by customers who have used L.A. Care Health Plan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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L.A. Care Health Plan Product Quality Score by Industry
L.A. Care Health Plan's Product Quality score was rated 1.5 stars by Accounting industry customers.
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L.A. Care Health Plan Product Quality vs. Competitors
Compared to its competitors, L.A. Care Health Plan's Product Quality score is rated right above So-net, and is preceded by Molina Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kaiser Permanente | 3.3/5 |
| Health Net | 3.1/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3/5 |
| Molina Healthcare | 2.9/5 |
| L.A. Care Health Plan | 2.8/5 |
| So-net | N/A |
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L.A. Care Health Plan Pricing
L.A. Care Health Plan ROI & Value For Money
3.1/5
L.A. Care Health Plan has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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L.A. Care Health Plan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into L.A. Care Health Plan ROI
L.A. Care Health Plan's ROI score was rated highest by customers who have used L.A. Care Health Plan's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked L.A. Care Health Plan ROI the Highest
Ranked L.A. Care Health Plan ROI the Lowest
L.A. Care Health Plan ROI Score by Gender
Male customers rated L.A. Care Health Plan's ROI score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
L.A. Care Health Plan ROI Score by Age
L.A. Care Health Plan's ROI score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
L.A. Care Health Plan ROI Score by Usage
L.A. Care Health Plan's ROI score was rated the highest by customers who have used L.A. Care Health Plan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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L.A. Care Health Plan ROI Score by Industry
L.A. Care Health Plan's ROI score was rated 2.3 stars by Accounting industry customers.
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L.A. Care Health Plan Pricing vs. Competitors
Compared to its competitors, L.A. Care Health Plan's ROI score is rated right above Molina Healthcare, and is preceded by Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Kaiser Permanente | 3.2/5 |
| L.A. Care Health Plan | 3.1/5 |
| Molina Healthcare | 2.9/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 2.9/5 |
| Health Net | 2.6/5 |
| So-net | N/A |
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L.A. Care Health Plan Customer Satisfaction (CSAT)
L.A. Care Health Plan Customer Satisfaction (CSAT) Score
33 / 100
L.A. Care Health Plan has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
21%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into L.A. Care Health Plan Customer Satisfaction
L.A. Care Health Plan's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used L.A. Care Health Plan's products/services for Less than 1 Year.
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Ranked L.A. Care Health Plan Customer Satisfaction the Highest
Ranked L.A. Care Health Plan Customer Satisfaction the Lowest
L.A. Care Health Plan Customer Satisfaction Score by Gender
Male customers rated L.A. Care Health Plan's Customer Satisfaction score 0 points higher than Female customers.
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33 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
L.A. Care Health Plan Customer Satisfaction Score by Age
L.A. Care Health Plan's Customer Satisfaction score was rated 25 points by customers ages 61-65 on Comparably.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 25% |
L.A. Care Health Plan Customer Satisfaction Score by Usage
L.A. Care Health Plan's Customer Satisfaction score was rated the highest by customers who have used L.A. Care Health Plan's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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L.A. Care Health Plan Customer Satisfaction Score by Industry
L.A. Care Health Plan's Customer Satisfaction score was rated 0 points by Accounting industry customers.
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}L.A. Care Health Plan Customer Satisfaction vs. Competitors
Compared to its competitors, L.A. Care Health Plan's Customer Satisfaction score is rated right above So-net, and is preceded by Health Net.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 67% |
| Kaiser Permanente | 54% |
| Molina Healthcare | 45% |
| Health Net | 39% |
| L.A. Care Health Plan | 34% |
| So-net | 0% |
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L.A. Care Health Plan Customer Service
3/5
L.A. Care Health Plan has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About L.A. Care Health Plan's Customer Service
Address
1055 West 7th Street, 10th Floor, Los Angeles, CA 90017
Website
http://www.lacare.org/
Phone Number
213.694.1250
Quick Insights into L.A. Care Health Plan Customer Service
L.A. Care Health Plan's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked L.A. Care Health Plan Customer Service the Highest
Ranked L.A. Care Health Plan Customer Service the Lowest
L.A. Care Health Plan Customer Service Score by Gender
Male customers rated L.A. Care Health Plan's Customer Service score 1.1 stars higher than Female customers.
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Male
2.6/5
Female
1.5/5
L.A. Care Health Plan Customer Service Score by Age
L.A. Care Health Plan's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
L.A. Care Health Plan Customer Service Score by Usage
L.A. Care Health Plan's Customer Service score was rated the highest by customers who have used L.A. Care Health Plan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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L.A. Care Health Plan Customer Service Score by Industry
L.A. Care Health Plan's Customer Service score was rated 2.3 stars by Accounting industry customers.
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L.A. Care Health Plan Customer Service vs. Competitors
Compared to its competitors, L.A. Care Health Plan's Customer Service score is rated right above Molina Healthcare, and is preceded by Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3.3/5 |
| Kaiser Permanente | 3.3/5 |
| L.A. Care Health Plan | 3/5 |
| Molina Healthcare | 2.9/5 |
| Health Net | 2.5/5 |
| So-net | N/A |
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L.A. Care Health Plan as an Employer
3.3/5
L.A. Care Health Plan has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
L.A. Care Health Plan scored a -19 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of L.A. Care Health Plan would recommend the brand to a friend. ENPS measures how likely L.A. Care Health Plan employees would recommend working at L.A. Care Health Plan to a friend.
Net Promoter Score
-19
NPS Score
| 32% | Promoters |
|---|---|
| 17% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 34% | Promoters |
|---|---|
| 16% | Passive |
| 50% | Detractors |
