-17
NPS
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC
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About Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Brand
Health Care Service Corporation (HCSC) is the largest non-investor-owned health insurance company in the United States. HCSC offers a wide variety of health and life insurance products and related services, through its operating divisions and subsidiaries including Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas. The company provides dental, life and disability insurance coverage through Dearborn National. HCSC employs nearly 22,000 people and serves more than 15 million members. Among its major competitors, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC is ranked in 3rd place for NPS while Humana is 1st, and UnitedHealth Group is 2nd. Overall, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Ranking
- #3 / 4 of its competitors
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC NPS
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's customers would recommend using the product based on a scale of -100 to 100.
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -83 | Sep 2020 | -83 |
Dec 2021 -63 | Dec 2021 | -63 |
Mar 2022 -44 | Mar 2022 | -44 |
Sep 2022 -30 | Sep 2022 | -30 |
Oct 2022 -36 | Oct 2022 | -36 |
Mar 2023 -41 | Mar 2023 | -41 |
Jun 2023 -32 | Jun 2023 | -32 |
Aug 2023 -22 | Aug 2023 | -22 |
Oct 2023 -31 | Oct 2023 | -31 |
Jul 2024 -24 | Jul 2024 | -24 |
Feb 2025 -18 | Feb 2025 | -18 |
Apr 2025 -17 | Apr 2025 | -17 |
How Other Brands Compare
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC is ranked third for NPS among its competitors. Humana and UnitedHealth Group come in first and second, with Aflac coming in at #4.
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC |  UnitedHealth Group |  Humana |  Aflac | |
| Global Ranking | #- | #198 | #300 | #- |
| NPS | -17 | -14 | 2 | -18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $344.29B | $53.34B | $35.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC NPS by Gender
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's NPS was rated 100 by Female customers on Comparably.
Female
100
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC NPS vs. Competitors
Compared to its competitors, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's NPS is rated right above Aflac, and is preceded by UnitedHealth Group.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
| UnitedHealth Group | -14 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | -17 |
| Aflac | -18 |
 | Aetna | -68 |
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Reviews
Out of the 2 Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC customer reviews 2 were positive and 0 were constructive. Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Loyalty Score by Gender
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Loyalty vs. Competitors
Compared to its competitors, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Loyalty score is rated right below Aetna.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| Aflac | 76% |
| UnitedHealth Group | 69% |
| Aetna | 62% |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 60% |
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Product Quality
3/5
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Product Information
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.hcsc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Insurance
Quick Insights into Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Product Quality
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Product Quality score was rated highest by Female customers.
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Ranked Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Product Quality the Highest
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Product Quality Score by Gender
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Product Quality vs. Competitors
Compared to its competitors, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Product Quality score is rated right above UnitedHealth Group, and is preceded by Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3/5 |
| UnitedHealth Group | 2.9/5 |
| Aflac | 2.8/5 |
| Aetna | 1.6/5 |
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Pricing
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC ROI & Value For Money
2.9/5
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC ROI
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's ROI score was rated highest by Female customers.
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Ranked Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC ROI the Highest
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC ROI Score by Gender
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's ROI score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Pricing vs. Competitors
Compared to its competitors, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's ROI score is rated right above Aflac, and is preceded by UnitedHealth Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| UnitedHealth Group | 2.9/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 2.9/5 |
| Aflac | 2.7/5 |
| Aetna | 1.5/5 |
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Satisfaction (CSAT)
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Satisfaction (CSAT) Score
66 / 100
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Satisfaction
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Satisfaction score was rated highest by Female customers.
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Ranked Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Satisfaction the Highest
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Satisfaction Score by Gender
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Satisfaction vs. Competitors
Compared to its competitors, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Satisfaction score is rated right above Humana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 67% |
| Humana | 56% |
| UnitedHealth Group | 49% |
| Aflac | 40% |
| Aetna | 14% |
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Service
3.3/5
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Service
Address
225 North Michigan Avenue, Chicago, IL 60601
Website
https://www.hcsc.com
Quick Insights into Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Service
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Service score was rated highest by Female customers.
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Ranked Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Service the Highest
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Service Score by Gender
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Service score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Service vs. Competitors
Compared to its competitors, Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's Customer Service score is rated right above Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3.3/5 |
| Humana | 3.2/5 |
| UnitedHealth Group | 2.9/5 |
| Aflac | 2.5/5 |
| Aetna | 1.5/5 |
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC as an Employer
4.6/5
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC scored a -17 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC would recommend the brand to a friend. ENPS measures how likely Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC employees would recommend working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 50% | Promoters |
|---|---|
| 36% | Passive |
| 14% | Detractors |
