-18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Health Net
Marketing or Exec? Claim Your Free Account
About Health Net's Brand
Health Net provides wellness-testing services for cholesterol, lipid, glucose, hemoglobin A1c, and osteoporosis. Among its major competitors, Health Net is ranked in 3rd place for NPS while Thermo Fisher Scientific is 1st, and Epicor Software is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Health Net Ranking
- #3 / 4 of its competitors
Health Net NPS
Health Net's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Health Net's customers would recommend using the product based on a scale of -100 to 100.
Health Net Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Health Net NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
May 2022 67 | May 2022 | 67 |
Oct 2022 43 | Oct 2022 | 43 |
Mar 2023 25 | Mar 2023 | 25 |
Aug 2023 11 | Aug 2023 | 11 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 9 | Dec 2023 | 9 |
Mar 2024 9 | Mar 2024 | 9 |
Dec 2024 -8 | Dec 2024 | -8 |
Aug 2025 -13 | Aug 2025 | -13 |
Oct 2025 -19 | Oct 2025 | -19 |
How Other Brands Compare
Health Net is ranked third for NPS among its competitors. Thermo Fisher Scientific and Epicor Software come in first and second, with Sunquest Information Systems coming in at #4.
Health Net |  Thermo Fisher Scientific |  Sunquest Information Systems |  Epicor Software | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | -18 | 20 | -100 | 17 |
| Valuation Updated every 24 hours for public companies | - | $188.21B | $43.06B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Health Net NPS vs. Competitors
Compared to its competitors, Health Net's NPS is rated right above Sunquest Information Systems, and is preceded by LA Care.
| COMPANY | NPS Score | |
|---|---|---|
| Thermo Fisher Scientific | 20 |
| Epicor Software | 17 |
 | LA Care | N/A |
| Health Net | -18 |
| Sunquest Information Systems | -100 |
Health Net Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Health Net users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Health Net Customer Loyalty vs. Competitors
Compared to its competitors, Health Net's Customer Loyalty score is rated right above LA Care, and is preceded by Epicor Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sunquest Information Systems | 100% |
| Thermo Fisher Scientific | 79% |
| Epicor Software | 77% |
| Health Net | 72% |
| LA Care | N/A |
Unlock Health Net Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Health Net Customer Loyalty vs. Competitors data and gain insights into your customers today.
Health Net Product Quality
3.1/5
Health Net has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Net's overall Product Quality score rated by its users and customers.
Health Net Product Information
Health Net’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.healthnet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Health Net Product Quality vs. Competitors
Compared to its competitors, Health Net's Product Quality score is rated right above LA Care, and is preceded by Epicor Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sunquest Information Systems | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Epicor Software | 3.9/5 |
| Health Net | 3.1/5 |
| LA Care | N/A |
Unlock Health Net Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Health Net Product Quality vs. Competitors data and gain insights into your customers today.
Health Net Pricing
Health Net ROI & Value For Money
2.6/5
Health Net has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Net's overall ROI score rated by its users and customers.
Health Net Pricing vs. Competitors
Compared to its competitors, Health Net's ROI score is rated right above LA Care, and is preceded by Sunquest Information Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| Epicor Software | 3.6/5 |
| Sunquest Information Systems | 3/5 |
| Health Net | 2.6/5 |
| LA Care | N/A |
Unlock Health Net ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Health Net ROI vs. Competitors data and gain insights into your customers today.
Health Net Customer Satisfaction (CSAT)
Health Net Customer Satisfaction (CSAT) Score
39 / 100
Health Net has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Health Net Customer Satisfaction vs. Competitors
Compared to its competitors, Health Net's Customer Satisfaction score is rated right above Sunquest Information Systems, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Epicor Software | 82% |
| Thermo Fisher Scientific | 74% |
| Health Net | 39% |
| Sunquest Information Systems | 0% |
| LA Care | 0% |
Unlock Health Net Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Health Net Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Health Net Customer Service
2.5/5
Health Net has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Net's overall Customer Service score rated by its users and customers.
About Health Net's Customer Service
Address
21281 Burbank Blvd, Woodland Hills, CA 91367
Website
https://www.healthnet.com
Phone Number
1 (888) 926-4988
Health Net's Social Links
Health Net Customer Service vs. Competitors
Compared to its competitors, Health Net's Customer Service score is rated right above Sunquest Information Systems, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Epicor Software | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Health Net | 2.5/5 |
| Sunquest Information Systems | 1.5/5 |
| LA Care | N/A |
Unlock Health Net Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Health Net Customer Service vs. Competitors data and gain insights into your customers today.
Health Net as an Employer
2.6/5
Health Net has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Health Net scored a -18 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Health Net would recommend the brand to a friend. ENPS measures how likely Health Net employees would recommend working at Health Net to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 36% | Promoters |
|---|---|
| 24% | Passive |
| 40% | Detractors |
