-100
NPS
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Sunquest Information Systems
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About Sunquest Information Systems' Brand
Sunquest provides diagnostic and laboratory information systems to healthcare providers. Among its major competitors, Sunquest Information Systems is ranked in 2nd place for NPS while Thermo Fisher Scientific is 1st.Their current valuation is $43.06B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Sunquest Information Systems Ranking
- #2 / 2 of its competitors
Sunquest Information Systems NPS
Sunquest Information Systems's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sunquest Information Systems's customers would recommend using the product based on a scale of -100 to 100.
Sunquest Information Systems Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sunquest Information Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
How Other Brands Compare
Sunquest Information Systems is ranked second for NPS among its competitors. Thermo Fisher Scientific comes in first. Among those competitors, it is the second most valued company behind Thermo Fisher Scientific.
Sunquest Information Systems |  Thermo Fisher Scientific | |
| Global Ranking | #- | #667 |
| NPS | -100 | 20 |
| Valuation Updated every 24 hours for public companies | $43.06B | $188.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunquest Information Systems NPS vs. Competitors
Compared to its competitors, Sunquest Information Systems's NPS is rated right below Thermo Fisher Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Thermo Fisher Scientific | 20 |
| Sunquest Information Systems | -100 |
Sunquest Information Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sunquest Information Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sunquest Information Systems Customer Loyalty vs. Competitors
Compared to its competitors, Sunquest Information Systems's Customer Loyalty score is rated right above Thermo Fisher Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sunquest Information Systems | 100% |
| Thermo Fisher Scientific | 79% |
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Sunquest Information Systems Product Quality
4/5
Sunquest Information Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sunquest Information Systems Product Information
Sunquest Information Systems’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sunquestinfo.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Sunquest Information Systems Product Quality vs. Competitors
Compared to its competitors, Sunquest Information Systems's Product Quality score is rated right above Thermo Fisher Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sunquest Information Systems | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
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Sunquest Information Systems Pricing
Sunquest Information Systems ROI & Value For Money
3/5
Sunquest Information Systems has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sunquest Information Systems Pricing vs. Competitors
Compared to its competitors, Sunquest Information Systems's ROI score is rated right below Thermo Fisher Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| Sunquest Information Systems | 3/5 |
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Sunquest Information Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunquest Information Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Sunquest Information Systems's Customer Satisfaction score is rated right below Thermo Fisher Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thermo Fisher Scientific | 74% |
| Sunquest Information Systems | 0% |
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Sunquest Information Systems Customer Service
1.5/5
Sunquest Information Systems has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sunquest Information Systems's Customer Service
Address
Tucson, AZ
Website
http://www.sunquestinfo.com
Sunquest Information Systems Customer Service vs. Competitors
Compared to its competitors, Sunquest Information Systems's Customer Service score is rated right below Thermo Fisher Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| Sunquest Information Systems | 1.5/5 |
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Sunquest Information Systems as an Employer
2.6/5
Sunquest Information Systems has a 2.6/5 stars for its overall company culture rated by their employees
top
35%
CEO of Sunquest Information Systems
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sunquest Information Systems scored a -100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunquest Information Systems would recommend the brand to a friend. ENPS measures how likely Sunquest Information Systems employees would recommend working at Sunquest Information Systems to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
