13
NPS
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Biosense Webster
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About Biosense Webster's Brand
Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. Among its major competitors, Biosense Webster is ranked in 4th place for NPS while Medtronic is 1st, and Boston Scientific is 2nd.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Biosense Webster Ranking
- #4 / 4 of its competitors
Biosense Webster NPS
Biosense Webster's Net Promoter Score (NPS) is a 13 with 50% Promoters, 13% Passives, and 37% Detractors. Net Promoter Score tracks whether Biosense Webster's customers would recommend using the product based on a scale of -100 to 100.
Biosense Webster Overall NPS
| 50% | Promoters |
|---|---|
| 13% | Passives |
| 37% | Detractors |
Biosense Webster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 42 | Jan 2023 | 42 |
Feb 2023 22 | Feb 2023 | 22 |
May 2023 13 | May 2023 | 13 |
Jun 2023 19 | Jun 2023 | 19 |
Aug 2023 12 | Aug 2023 | 12 |
Oct 2023 17 | Oct 2023 | 17 |
Nov 2023 15 | Nov 2023 | 15 |
Jan 2024 22 | Jan 2024 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
May 2024 22 | May 2024 | 22 |
Aug 2024 17 | Aug 2024 | 17 |
Nov 2024 14 | Nov 2024 | 14 |
How Other Brands Compare
Biosense Webster is ranked #4 for NPS among its competitors. Medtronic and Boston Scientific come in first and second, with DePuy Synthes coming in at third.
Biosense Webster |  Boston Scientific |  Medtronic |  DePuy Synthes | |
| Global Ranking | #- | #323 | #546 | #- |
| NPS | 13 | 24 | 30 | 18 |
| Valuation Updated every 24 hours for public companies | - | $54.80B | $152.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biosense Webster NPS by Gender
Male customers rated Biosense Webster's NPS 25 points higher than Female customers.
Male
0
Biosense Webster's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-25
Biosense Webster's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Biosense Webster NPS by Ethnicity
Biosense Webster's NPS was rated -34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -34 | Other | -34 |
Biosense Webster NPS by Age
Biosense Webster's NPS was rated 34 points by customers ages 36-40 on Comparably.
Biosense Webster NPS vs. Competitors
Compared to its competitors, Biosense Webster's NPS is rated right above Ethicon Endo-Surgery, and is preceded by DePuy Synthes.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
| Boston Scientific | 24 |
| DePuy Synthes | 18 |
| Biosense Webster | 13 |
 | Ethicon Endo-Surgery | 0 |
Biosense Webster Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Biosense Webster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Biosense Webster Customer Loyalty Score by Gender
Biosense Webster's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
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Male
78%
Yes
Female
78%
Yes
Biosense Webster Customer Loyalty Score by Ethnicity
Biosense Webster's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Biosense Webster.
40
out of 100
Caucasian
100
out of 100
Other
Biosense Webster Customer Loyalty Score by Age
Biosense Webster's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Biosense Webster Customer Loyalty Score by Industry
Biosense Webster's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
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Biosense Webster Customer Loyalty vs. Competitors
Compared to its competitors, Biosense Webster's Customer Loyalty score is rated right above Boston Scientific, and is preceded by Ethicon Endo-Surgery.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ethicon Endo-Surgery | 85% |
| Biosense Webster | 81% |
| Boston Scientific | 80% |
| Medtronic | 77% |
| DePuy Synthes | 76% |
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Biosense Webster Product Quality
4/5
Biosense Webster has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Biosense Webster Product Information
Biosense Webster’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Biosense Webster's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Biosense Webster Product Quality
Biosense Webster's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Biosense Webster Product Quality the Highest
Ranked Biosense Webster Product Quality the Lowest
Biosense Webster Product Quality Score by Gender
Female customers rated Biosense Webster's Product Quality score 1.7 stars higher than Male customers.
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Male
3/5
Female
4.7/5
Biosense Webster Product Quality Score by Ethnicity
Biosense Webster's Product Quality score was rated 3.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Biosense Webster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 3.5 | Other | 3.5 |
Biosense Webster Product Quality Score by Age
Biosense Webster's Product Quality score was rated 3.8 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Biosense Webster Product Quality Score by Industry
Biosense Webster's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Biosense Webster Product Quality vs. Competitors
Compared to its competitors, Biosense Webster's Product Quality score is rated right above Ethicon Endo-Surgery.
| COMPANY | Product Quality Score | |
|---|---|---|
| Biosense Webster | 4/5 |
| Ethicon Endo-Surgery | 4/5 |
| Medtronic | 3.9/5 |
| DePuy Synthes | 3.9/5 |
| Boston Scientific | 3.7/5 |
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Biosense Webster Pricing
Biosense Webster ROI & Value For Money
3.7/5
Biosense Webster has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Biosense Webster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Biosense Webster ROI
Biosense Webster's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Biosense Webster ROI the Highest
Ranked Biosense Webster ROI the Lowest
Biosense Webster ROI Score by Gender
Female customers rated Biosense Webster's ROI score 1.1 stars higher than Male customers.
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Male
2.9/5
Female
4/5
Biosense Webster ROI Score by Ethnicity
Biosense Webster's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Biosense Webster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.8 | Other | 2.8 |
Biosense Webster ROI Score by Age
Biosense Webster's ROI score was rated 3.3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
Biosense Webster ROI Score by Industry
Biosense Webster's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Biosense Webster Pricing vs. Competitors
Compared to its competitors, Biosense Webster's ROI score is rated right below DePuy Synthes.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Ethicon Endo-Surgery | 3.8/5 |
| Boston Scientific | 3.8/5 |
| DePuy Synthes | 3.7/5 |
| Biosense Webster | 3.7/5 |
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Biosense Webster Customer Satisfaction (CSAT)
Biosense Webster Customer Satisfaction (CSAT) Score
78 / 100
Biosense Webster has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Biosense Webster Customer Satisfaction
Biosense Webster's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Biosense Webster Customer Satisfaction the Highest
Ranked Biosense Webster Customer Satisfaction the Lowest
Biosense Webster Customer Satisfaction Score by Gender
Female customers rated Biosense Webster's Customer Satisfaction score 25 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Biosense Webster Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Biosense Webster's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Biosense Webster's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Biosense Webster Customer Satisfaction Score by Age
Biosense Webster's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Biosense Webster Customer Satisfaction Score by Industry
Biosense Webster's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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}Biosense Webster Customer Satisfaction vs. Competitors
Compared to its competitors, Biosense Webster's Customer Satisfaction score is rated right above Medtronic, and is preceded by Ethicon Endo-Surgery.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ethicon Endo-Surgery | 100% |
| Biosense Webster | 78% |
| Medtronic | 72% |
| DePuy Synthes | 71% |
| Boston Scientific | 69% |
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Biosense Webster Customer Service
3.9/5
Biosense Webster has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Biosense Webster's Customer Service
Address
3333 South Diamond, Canyon Road, Diamond Bar, CA
Website
https://www.biosensewebster.com/
Phone Number
1(800)729-9010
Quick Insights into Biosense Webster Customer Service
Biosense Webster's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
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Ranked Biosense Webster Customer Service the Highest
Ranked Biosense Webster Customer Service the Lowest
Biosense Webster Customer Service Score by Gender
Female customers rated Biosense Webster's Customer Service score 0.3 stars higher than Male customers.
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Male
2.9/5
Female
3.2/5
Biosense Webster Customer Service Score by Ethnicity
Biosense Webster's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Biosense Webster.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.8 | Other | 2.8 |
Biosense Webster Customer Service Score by Age
Biosense Webster's Customer Service score was rated 3.5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Biosense Webster Customer Service Score by Industry
Biosense Webster's Customer Service score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Biosense Webster Customer Service vs. Competitors
Compared to its competitors, Biosense Webster's Customer Service score is rated right above Ethicon Endo-Surgery, and is preceded by Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Biosense Webster | 3.9/5 |
| Ethicon Endo-Surgery | 3.8/5 |
| Boston Scientific | 3.8/5 |
| DePuy Synthes | 3.6/5 |
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Biosense Webster as an Employer
4.2/5
Biosense Webster has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Biosense Webster scored a 13 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Biosense Webster would recommend the brand to a friend. ENPS measures how likely Biosense Webster employees would recommend working at Biosense Webster to a friend.
Net Promoter Score
13
NPS Score
| 50% | Promoters |
|---|---|
| 13% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
