28
NPS
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Cook Medical
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About Cook Medical's Brand
Since 1963 Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Among its major competitors, Cook Medical is ranked in 1st place for NPS while Boston Scientific is 2nd, and CVRx is 3rd.Their current valuation is $587k
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Cook Medical Ranking
- #1 / 4 of its competitors
Cook Medical NPS
Cook Medical's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Cook Medical's customers would recommend using the product based on a scale of -100 to 100.
Cook Medical Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Cook Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 19 | Feb 2024 | 19 |
Mar 2024 21 | Mar 2024 | 21 |
Jun 2024 24 | Jun 2024 | 24 |
Aug 2024 26 | Aug 2024 | 26 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 29 | Dec 2024 | 29 |
Jan 2025 27 | Jan 2025 | 27 |
Apr 2025 29 | Apr 2025 | 29 |
May 2025 29 | May 2025 | 29 |
Oct 2025 26 | Oct 2025 | 26 |
Nov 2025 28 | Nov 2025 | 28 |
How Other Brands Compare
Cook Medical is ranked first for NPS among its competitors. Boston Scientific and Providence Medical Technology come in second and third, with Purigen Biosystems coming in at #4. Among those competitors, it is the lowest valued company behind Boston Scientific.
Cook Medical |  Boston Scientific |  Providence Medical Technology |  Purigen Biosystems | |
| Global Ranking | #- | #323 | #- | #- |
| NPS | 28 | 24 | - | - |
| Valuation Updated every 24 hours for public companies | $587k | $54.80B | $200.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cook Medical NPS by Gender
Female customers rated Cook Medical's NPS 38 points higher than Male customers.
Male
22
Cook Medical's NPS was rated 22 by Male customers on Comparably.
44%
Promoters
34%
Passives
22%
Detractors
Female
60
Cook Medical's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Cook Medical NPS by Ethnicity
Cook Medical's NPS was rated 0 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other 0 | Other | 0 |
Cook Medical NPS by Age
Cook Medical's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Cook Medical NPS by Usage
Cook Medical's NPS was rated the highest by customers who have used Cook Medical's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
Over 10 Years 34 | Over 10 Years | 34 |
Cook Medical NPS vs. Competitors
Compared to its competitors, Cook Medical's NPS is rated right above Boston Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Cook Medical | 28 |
| Boston Scientific | 24 |
 | CVRx | 0 |
 | Haemonetics | N/A |
| Providence Medical Technology | N/A |
Cook Medical Customer Reviews
Out of the 3 Cook Medical customer reviews 3 were positive and 0 were constructive. Cook Medical customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cook Medical Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cook Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cook Medical Customer Loyalty Score by Gender
Female customers rated Cook Medical's Customer Loyalty score 12% higher than Male customers.
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Male
70%
Yes
Female
82%
Yes
Cook Medical Customer Loyalty Score by Ethnicity
Cook Medical's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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78
out of 100
Caucasian
55
out of 100
Other
Cook Medical Customer Loyalty Score by Age
Cook Medical's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
56-60 78% | 56-60 | 78% |
Cook Medical Customer Loyalty Score by Usage
Cook Medical's Customer Loyalty score was rated the highest by customers who have used Cook Medical's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Cook Medical Customer Loyalty Score by Industry
Cook Medical's Customer Loyalty score was rated 82% by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Cook Medical Customer Loyalty vs. Competitors
Compared to its competitors, Cook Medical's Customer Loyalty score is rated right above CVRx, and is preceded by Boston Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boston Scientific | 80% |
| Cook Medical | 68% |
| CVRx | N/A |
| Haemonetics | N/A |
| Providence Medical Technology | N/A |
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Cook Medical Product Quality
3.8/5
Cook Medical has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Cook Medical Product Information
Cook Medical’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cook Medical's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cook Medical the lowest at 3.9.
- Website
- http://www.cookmedical.com
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
SaaS
Quick Insights into Cook Medical Product Quality
Cook Medical's Product Quality score was rated highest by customers who have used Cook Medical's products/services for Less than 1 Year, and rated lowest by customers ages 56-60.
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Ranked Cook Medical Product Quality the Highest
Ranked Cook Medical Product Quality the Lowest
Cook Medical Product Quality Score by Gender
Female customers rated Cook Medical's Product Quality score 0.4 stars higher than Male customers.
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Male
3.7/5
Female
4.1/5
Cook Medical Product Quality Score by Ethnicity
Cook Medical's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 3.6 | Other | 3.6 |
Cook Medical Product Quality Score by Age
Cook Medical's Product Quality score was rated 3.2 stars by customers ages 41-45 and customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.2 | 41-45 | 3.2 |
56-60 3.2 | 56-60 | 3.2 |
Cook Medical Product Quality Score by Usage
Cook Medical's Product Quality score was rated the highest by customers who have used Cook Medical's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Cook Medical Product Quality Score by Industry
Cook Medical's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cook Medical Product Quality vs. Competitors
Compared to its competitors, Cook Medical's Product Quality score is rated right above Boston Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cook Medical | 3.8/5 |
| Boston Scientific | 3.7/5 |
| CVRx | N/A |
| Haemonetics | N/A |
| Providence Medical Technology | N/A |
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Cook Medical Pricing
Cook Medical ROI & Value For Money
3.9/5
Cook Medical has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Cook Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Cook Medical.
Quick Insights into Cook Medical ROI
Cook Medical's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Cook Medical ROI the Highest
Ranked Cook Medical ROI the Lowest
Cook Medical ROI Score by Gender
Female customers rated Cook Medical's ROI score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Cook Medical ROI Score by Ethnicity
Cook Medical's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 4.4 | Other | 4.4 |
Cook Medical ROI Score by Age
Cook Medical's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
56-60 3.7 | 56-60 | 3.7 |
Cook Medical ROI Score by Usage
Cook Medical's ROI score was rated the highest by customers who have used Cook Medical's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Cook Medical ROI Score by Industry
Cook Medical's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cook Medical Pricing vs. Competitors
Compared to its competitors, Cook Medical's ROI score is rated right above Boston Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Cook Medical | 3.9/5 |
| Boston Scientific | 3.8/5 |
| CVRx | N/A |
| Haemonetics | N/A |
| Providence Medical Technology | N/A |
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Cook Medical Customer Satisfaction (CSAT)
Cook Medical Customer Satisfaction (CSAT) Score
61 / 100
Cook Medical has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
41%
Satisfied
20%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cook Medical Customer Satisfaction
Cook Medical's Customer Satisfaction score was rated highest by customers who have used Cook Medical's products/services for Less than 1 Year, and rated lowest by customers ages 41-45.
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Ranked Cook Medical Customer Satisfaction the Highest
Ranked Cook Medical Customer Satisfaction the Lowest
Cook Medical Customer Satisfaction Score by Gender
Female customers rated Cook Medical's Customer Satisfaction score 24 points higher than Male customers.
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43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 43% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Cook Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cook Medical's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Cook Medical's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Cook Medical Customer Satisfaction Score by Age
Cook Medical's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 56-60 | 50% |
Cook Medical Customer Satisfaction Score by Usage
Cook Medical's Customer Satisfaction score was rated 80 points by customers who have used Cook Medical's products/services for Less than 1 Year.
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Cook Medical Customer Satisfaction Score by Industry
Cook Medical's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}Cook Medical Customer Satisfaction vs. Competitors
Compared to its competitors, Cook Medical's Customer Satisfaction score is rated right above Haemonetics, and is preceded by Boston Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CVRx | 100% |
| Boston Scientific | 69% |
| Cook Medical | 61% |
| Haemonetics | 0% |
| Providence Medical Technology | 0% |
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Cook Medical Customer Service
3.8/5
Cook Medical has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cook Medical's Customer Service
Address
750 Daniels Way, Bloomington, IN
Website
http://www.cookmedical.com
Phone Number
(812) 339-2235
Quick Insights into Cook Medical Customer Service
Cook Medical's Customer Service score was rated highest by customers who have used Cook Medical's products/services for Less than 1 Year, and rated lowest by customers who have used Cook Medical's products/services for Over 10 Years.
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Ranked Cook Medical Customer Service the Highest
Ranked Cook Medical Customer Service the Lowest
Cook Medical Customer Service Score by Gender
Cook Medical's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Cook Medical Customer Service Score by Ethnicity
Cook Medical's Customer Service score was rated 3.7 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 3.7 | Other | 3.7 |
Cook Medical Customer Service Score by Age
Cook Medical's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
56-60 3.2 | 56-60 | 3.2 |
Cook Medical Customer Service Score by Usage
Cook Medical's Customer Service score was rated the highest by customers who have used Cook Medical's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Cook Medical Customer Service Score by Industry
Cook Medical's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Cook Medical Customer Service vs. Competitors
Compared to its competitors, Cook Medical's Customer Service score is rated right above Boston Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cook Medical | 3.8/5 |
| Boston Scientific | 3.8/5 |
| CVRx | N/A |
| Haemonetics | N/A |
| Providence Medical Technology | N/A |
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Cook Medical as an Employer
2.8/5
Cook Medical has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Cook Medical scored a 28 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Cook Medical would recommend the brand to a friend. ENPS measures how likely Cook Medical employees would recommend working at Cook Medical to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 36% | Promoters |
|---|---|
| 18% | Passive |
| 46% | Detractors |
