-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Reverb
Marketing or Exec? Claim Your Free Account
About Reverb's Brand
Since launching in 2013, Reverb has grown into the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments and a vibrant community of buyers and sellers all over the world.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Reverb NPS
Reverb's Net Promoter Score (NPS) is a -17 with 31% Promoters, 21% Passives, and 48% Detractors. Net Promoter Score tracks whether Reverb's customers would recommend using the product based on a scale of -100 to 100.
Reverb Overall NPS
| 31% | Promoters |
|---|---|
| 21% | Passives |
| 48% | Detractors |
Reverb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -16 | Aug 2023 | -16 |
Sep 2023 -15 | Sep 2023 | -15 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -17 | Jan 2024 | -17 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -19 | Apr 2024 | -19 |
Sep 2024 -18 | Sep 2024 | -18 |
Nov 2024 -16 | Nov 2024 | -16 |
Apr 2025 -17 | Apr 2025 | -17 |
Jun 2025 -17 | Jun 2025 | -17 |
Nov 2025 -17 | Nov 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reverb NPS by Gender
Female customers rated Reverb's NPS 28 points higher than Male customers.
Male
-28
Reverb's NPS was rated -28 by Male customers on Comparably.
32%
Promoters
8%
Passives
60%
Detractors
Female
0
Reverb's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Reverb NPS by Ethnicity
Reverb's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -8 | Caucasian | -8 |
Other -72 | Other | -72 |
Reverb NPS by Age
Reverb's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Reverb NPS by Usage
Reverb's NPS was rated the highest by customers who have used Reverb's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -45 | 1 to 2 Years | -45 |
2 to 5 Years 8 | 2 to 5 Years | 8 |
5 to 10 Years -38 | 5 to 10 Years | -38 |
Reverb Customer Reviews
Out of the 7 Reverb customer reviews 4 were positive and 3 were constructive. Reverb customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Reverb Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Reverb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reverb Customer Loyalty Score by Gender
Male customers rated Reverb's Customer Loyalty score 5% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Reverb.
Male
75%
Yes
Female
70%
Yes
Reverb Customer Loyalty Score by Ethnicity
Reverb's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reverb.
86
out of 100
Caucasian
61
out of 100
Other
Reverb Customer Loyalty Score by Age
Reverb's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Reverb.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 46% | 26-30 | 46% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
51-55 70% | 51-55 | 70% |
56-60 85% | 56-60 | 85% |
66+ 33% | 66+ | 33% |
Reverb Customer Loyalty Score by Usage
Reverb's Customer Loyalty score was rated the highest by customers who have used Reverb's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reverb Customer Loyalty Score by Industry
Reverb's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Reverb Product Quality
2.9/5
Reverb has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Reverb's overall Product Quality score rated by its users and customers.
Reverb Product Information
Reverb’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Reverb's product the highest. Reviewers from the Arts and Entertainment industry rated Reverb the lowest at 2.3.
- Website
- http://reverb.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Reverb Product Quality
Reverb's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Reverb's Product Quality.
Ranked Reverb Product Quality the Highest
Ranked Reverb Product Quality the Lowest
Reverb Product Quality Score by Gender
Female customers rated Reverb's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Reverb.
Male
2.6/5
Female
3.1/5
Reverb Product Quality Score by Ethnicity
Reverb's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reverb.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.7 | Other | 1.7 |
Reverb Product Quality Score by Age
Reverb's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Reverb.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.9 | 56-60 | 1.9 |
66+ 2.6 | 66+ | 2.6 |
Reverb Product Quality Score by Usage
Reverb's Product Quality score was rated the highest by customers who have used Reverb's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Reverb Product Quality Score by Industry
Reverb's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Reverb Pricing
Reverb ROI & Value For Money
2.6/5
Reverb has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Reverb's overall ROI score rated by its users and customers.
Reverb Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Reverb ROI
Reverb's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Reverb's ROI score.
Ranked Reverb ROI the Highest
Ranked Reverb ROI the Lowest
Reverb ROI Score by Gender
Female customers rated Reverb's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Reverb.
Male
2.4/5
Female
3.1/5
Reverb ROI Score by Ethnicity
Reverb's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reverb.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
Reverb ROI Score by Age
Reverb's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Reverb.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Reverb ROI Score by Usage
Reverb's ROI score was rated the highest by customers who have used Reverb's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Reverb ROI Score by Industry
Reverb's ROI score was rated 2.2 stars by both Arts and Entertainment and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Reverb Customer Satisfaction (CSAT)
Reverb Customer Satisfaction (CSAT) Score
61 / 100
Reverb has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reverb Customer Satisfaction
Reverb's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Reverb's Customer Satisfaction.
Ranked Reverb Customer Satisfaction the Highest
Ranked Reverb Customer Satisfaction the Lowest
Reverb Customer Satisfaction Score by Gender
Reverb's Customer Satisfaction score was rated 48 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Reverb.
48 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 10% | |
Very Dissatisfied | 39% |
Reverb Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reverb's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reverb.
59 / 100
Very Satisfied
45%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
27%
CSAT according to Other
Reverb's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reverb.
16 / 100
Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
Reverb Customer Satisfaction Score by Age
Reverb's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Reverb.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 66+ | 33% |
Reverb Customer Satisfaction Score by Usage
Reverb's Customer Satisfaction score was rated the highest by customers who have used Reverb's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Reverb Customer Satisfaction Score by Industry
Reverb's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Reverb Customer Satisfaction Score by Industry",
"text": "Reverb's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 49,
"stars": 0,
"csatScore": 49,
"text": "Reverb's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 49
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Reverb's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
}
]
}Reverb Customer Service
2.6/5
Reverb has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Reverb's overall Customer Service score rated by its users and customers.
About Reverb's Customer Service
Address
3345 N Lincoln Avenue, Chicago, IL 60657
Website
http://reverb.com/
Phone Number
888-726-2728
Reverb's Social Links
Quick Insights into Reverb Customer Service
Reverb's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Reverb's Customer Service score.
Ranked Reverb Customer Service the Highest
Ranked Reverb Customer Service the Lowest
Reverb Customer Service Score by Gender
Female customers rated Reverb's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reverb.
Male
2.3/5
Female
2.6/5
Reverb Customer Service Score by Ethnicity
Reverb's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reverb.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
Reverb Customer Service Score by Age
Reverb's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Reverb.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.1 | 26-30 | 2.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.7 | 56-60 | 1.7 |
66+ 2.6 | 66+ | 2.6 |
Reverb Customer Service Score by Usage
Reverb's Customer Service score was rated the highest by customers who have used Reverb's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Reverb Customer Service Score by Industry
Reverb's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Reverb as an Employer
4.2/5
Reverb has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Reverb scored a -17 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Reverb would recommend the brand to a friend. ENPS measures how likely Reverb employees would recommend working at Reverb to a friend.
Net Promoter Score
-17
NPS Score
| 31% | Promoters |
|---|---|
| 21% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 45% | Promoters |
|---|---|
| 24% | Passive |
| 31% | Detractors |
