-50
NPS
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Indegene Lifesystems
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About Indegene Lifesystems' Brand
Indegene helps global healthcare organizations address complex challenges by seamlessly integrating Analytics, Technology. Among its major competitors, Indegene Lifesystems is ranked in 4th place for NPS while Veeva Systems is 1st, and Pacific Biosciences of California is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Indegene Lifesystems Ranking
- #4 / 4 of its competitors
Indegene Lifesystems NPS
Indegene Lifesystems's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Indegene Lifesystems's customers would recommend using the product based on a scale of -100 to 100.
Indegene Lifesystems Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Indegene Lifesystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Jun 2024 -50 | Jun 2024 | -50 |
How Other Brands Compare
Indegene Lifesystems is ranked #4 for NPS among its competitors. Veeva Systems and Pacific Biosciences of California come in first and second, with TriZetto coming in at third.
Indegene Lifesystems |  Veeva Systems |  Pacific Biosciences of California |  TriZetto | |
| Global Ranking | #- | #886 | #- | #- |
| NPS | -50 | 31 | 0 | -34 |
| Valuation Updated every 24 hours for public companies | - | $27.28B | $3.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indegene Lifesystems NPS vs. Competitors
Compared to its competitors, Indegene Lifesystems's NPS is rated right below TriZetto.
| COMPANY | NPS Score | |
|---|---|---|
| Veeva Systems | 31 |
| Pacific Biosciences of California | 0 |
 | Value Edge Research Services | N/A |
| TriZetto | -34 |
| Indegene Lifesystems | -50 |
Indegene Lifesystems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Indegene Lifesystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Indegene Lifesystems Customer Loyalty vs. Competitors
Compared to its competitors, Indegene Lifesystems's Customer Loyalty score is rated right above Veeva Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Indegene Lifesystems | 100% |
| Veeva Systems | 82% |
| Pacific Biosciences of California | 10% |
| TriZetto | 10% |
| Value Edge Research Services | N/A |
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Indegene Lifesystems Product Quality
3.2/5
Indegene Lifesystems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Indegene Lifesystems Product Information
Indegene Lifesystems’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.indegene.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
SaaS
Indegene Lifesystems Product Quality vs. Competitors
Compared to its competitors, Indegene Lifesystems's Product Quality score is rated right above TriZetto, and is preceded by Veeva Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pacific Biosciences of California | 5/5 |
| Veeva Systems | 3.9/5 |
| Indegene Lifesystems | 3.2/5 |
| TriZetto | 2.5/5 |
| Value Edge Research Services | N/A |
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Indegene Lifesystems Pricing
Indegene Lifesystems ROI & Value For Money
3.5/5
Indegene Lifesystems has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Indegene Lifesystems Pricing vs. Competitors
Compared to its competitors, Indegene Lifesystems's ROI score is rated right above TriZetto, and is preceded by Veeva Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Pacific Biosciences of California | 4/5 |
| Veeva Systems | 3.9/5 |
| Indegene Lifesystems | 3.5/5 |
| TriZetto | 2.5/5 |
| Value Edge Research Services | N/A |
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Indegene Lifesystems Customer Satisfaction (CSAT)
Indegene Lifesystems Customer Satisfaction (CSAT) Score
50 / 100
Indegene Lifesystems has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indegene Lifesystems Customer Satisfaction vs. Competitors
Compared to its competitors, Indegene Lifesystems's Customer Satisfaction score is rated right above Value Edge Research Services, and is preceded by TriZetto.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pacific Biosciences of California | 100% |
| Veeva Systems | 76% |
| TriZetto | 50% |
| Indegene Lifesystems | 50% |
| Value Edge Research Services | 0% |
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Indegene Lifesystems Customer Service
3.7/5
Indegene Lifesystems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Indegene Lifesystems's Customer Service
Address
485B Route 1 South, Suite 300, Iselin, NJ
Website
http://www.indegene.com/
Indegene Lifesystems Customer Service vs. Competitors
Compared to its competitors, Indegene Lifesystems's Customer Service score is rated right above TriZetto, and is preceded by Pacific Biosciences of California.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veeva Systems | 4/5 |
| Pacific Biosciences of California | 4/5 |
| Indegene Lifesystems | 3.7/5 |
| TriZetto | 2.5/5 |
| Value Edge Research Services | N/A |
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Indegene Lifesystems as an Employer
3.0/5
Indegene Lifesystems has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Indegene Lifesystems scored a -50 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Indegene Lifesystems would recommend the brand to a friend. ENPS measures how likely Indegene Lifesystems employees would recommend working at Indegene Lifesystems to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
