44
NPS
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Limelight Networks
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About Limelight Networks' Brand
Limelight Networks is a leading provider of digital content delivery, video, cloud security, and edge computing services. Among its major competitors, Limelight Networks is ranked in 2nd place for NPS while Tata Communications is 1st, and Level 3 Communications is 3rd.Their current market cap is $455.58M
Brand at a Glance
88%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Limelight Networks CMO
Limelight Networks Ranking
- #1 / 4 of its competitors
Limelight Networks NPS
Limelight Networks's Net Promoter Score (NPS) is a 44 with 69% Promoters, 6% Passives, and 25% Detractors. Net Promoter Score tracks whether Limelight Networks's customers would recommend using the product based on a scale of -100 to 100.
Limelight Networks Overall NPS
| 69% | Promoters |
|---|---|
| 6% | Passives |
| 25% | Detractors |
Limelight Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 33 | Dec 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 60 | Mar 2022 | 60 |
May 2022 67 | May 2022 | 67 |
Jun 2022 57 | Jun 2022 | 57 |
Aug 2022 63 | Aug 2022 | 63 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 36 | Dec 2022 | 36 |
May 2023 41 | May 2023 | 41 |
Aug 2023 50 | Aug 2023 | 50 |
Oct 2023 53 | Oct 2023 | 53 |
Mar 2024 43 | Mar 2024 | 43 |
How Other Brands Compare
Limelight Networks is ranked first for NPS among its competitors. Akamai and Fastly come in second and third, with Qwilt coming in at #4. Among those competitors, it is the third most valued company behind Akamai.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Limelight Networks NPS by Gender
Limelight Networks's NPS was rated 20 by Female customers on Comparably.
Female
20
Limelight Networks's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Male
N/A
Limelight Networks's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Limelight Networks NPS by Ethnicity
Limelight Networks's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Limelight Networks NPS by Age
Limelight Networks's NPS was rated 100 points by customers ages 18-25 on Comparably.
Limelight Networks NPS by Usage
Limelight Networks's NPS was rated 34 points by customers who have used Limelight Networks's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Limelight Networks NPS vs. Competitors
Compared to its competitors, Limelight Networks's NPS is rated right above Level 3 Communications, and is preceded by Tata Communications.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata Communications | 69 |
| Limelight Networks | 44 |
 | Level 3 Communications | 34 |
 | Akamai | 30 |
 | Fastly | 24 |
 | Plarium | 0 |
 | Highwinds | N/A |
 | Qwilt | N/A |
Limelight Networks Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Limelight Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Limelight Networks Customer Loyalty Score by Gender
Limelight Networks's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Limelight Networks Customer Loyalty Score by Ethnicity
Limelight Networks's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Limelight Networks Customer Loyalty Score by Age
Limelight Networks's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Limelight Networks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Limelight Networks Customer Loyalty Score by Usage
Limelight Networks's Customer Loyalty score was rated 100% by customers who have used Limelight Networks's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Limelight Networks Customer Loyalty vs. Competitors
Compared to its competitors, Limelight Networks's Customer Loyalty score is rated right above Level 3 Communications, and is preceded by Plarium.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Plarium | 100% |
| Limelight Networks | 88% |
| Level 3 Communications | 83% |
| Akamai | 81% |
| Tata Communications | 80% |
| Fastly | 73% |
| Highwinds | N/A |
| Qwilt | N/A |
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Limelight Networks Product Quality
3.9/5
Limelight Networks has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Limelight Networks Product Information
Limelight Networks’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.limelight.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Media
SaaS
Quick Insights into Limelight Networks Product Quality
Limelight Networks's Product Quality score was rated highest by customers ages 18-25.
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Ranked Limelight Networks Product Quality the Highest
Limelight Networks Product Quality Score by Gender
Limelight Networks's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Limelight Networks Product Quality Score by Ethnicity
Limelight Networks's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Limelight Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Limelight Networks Product Quality Score by Age
Limelight Networks's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Limelight Networks Product Quality Score by Usage
Limelight Networks's Product Quality score was rated 4.3 stars by customers who have used Limelight Networks's products/services for 1 to 2 Years.
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Limelight Networks Product Quality vs. Competitors
Compared to its competitors, Limelight Networks's Product Quality score is rated right above Fastly, and is preceded by Akamai.
| COMPANY | Product Quality Score | |
|---|---|---|
| Plarium | 4.5/5 |
| Tata Communications | 4.3/5 |
| Akamai | 4.1/5 |
| Limelight Networks | 3.9/5 |
| Fastly | 3.9/5 |
| Level 3 Communications | 3.5/5 |
| Highwinds | N/A |
| Qwilt | N/A |
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Limelight Networks Pricing
Limelight Networks ROI & Value For Money
3.6/5
Limelight Networks has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Limelight Networks ROI
Limelight Networks's ROI score was rated highest by customers ages 18-25.
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Ranked Limelight Networks ROI the Highest
Limelight Networks ROI Score by Gender
Limelight Networks's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Limelight Networks ROI Score by Ethnicity
Limelight Networks's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Limelight Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Limelight Networks ROI Score by Age
Limelight Networks's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Limelight Networks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Limelight Networks ROI Score by Usage
Limelight Networks's ROI score was rated 3.5 stars by customers who have used Limelight Networks's products/services for 1 to 2 Years.
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Limelight Networks Pricing vs. Competitors
Compared to its competitors, Limelight Networks's ROI score is rated right above Highwinds, and is preceded by Level 3 Communications.
| COMPANY | Pricing Score | |
|---|---|---|
| Plarium | 4.2/5 |
| Tata Communications | 4.2/5 |
| Akamai | 4/5 |
| Fastly | 4/5 |
| Level 3 Communications | 3.8/5 |
| Limelight Networks | 3.6/5 |
| Highwinds | N/A |
| Qwilt | N/A |
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Limelight Networks Customer Satisfaction (CSAT)
Limelight Networks Customer Satisfaction (CSAT) Score
86 / 100
Limelight Networks has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
65%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Limelight Networks Customer Satisfaction
Limelight Networks's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Limelight Networks Customer Satisfaction the Highest
Limelight Networks Customer Satisfaction Score by Gender
Limelight Networks's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Limelight Networks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Limelight Networks' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Limelight Networks Customer Satisfaction Score by Age
Limelight Networks's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Limelight Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Limelight Networks's Customer Satisfaction score is rated right above Akamai, and is preceded by Tata Communications.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata Communications | 93% |
| Limelight Networks | 85% |
| Akamai | 80% |
| Fastly | 70% |
| Level 3 Communications | 67% |
| Plarium | 0% |
| Highwinds | 0% |
| Qwilt | 0% |
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Limelight Networks Customer Service
3.7/5
Limelight Networks has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Limelight Networks's Customer Service
Address
222 South Mill Avenue, Tempe, AZ 85281
Website
http://www.limelight.com
Phone Number
602 850 5000
Limelight Networks's Social Links
Quick Insights into Limelight Networks Customer Service
Limelight Networks's Customer Service score was rated highest by customers ages 18-25.
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Ranked Limelight Networks Customer Service the Highest
Limelight Networks Customer Service Score by Gender
Limelight Networks's Customer Service score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Limelight Networks Customer Service Score by Ethnicity
Limelight Networks's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Limelight Networks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Limelight Networks Customer Service Score by Age
Limelight Networks's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Limelight Networks Customer Service Score by Usage
Limelight Networks's Customer Service score was rated 3.5 stars by customers who have used Limelight Networks's products/services for 1 to 2 Years.
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Limelight Networks Customer Service vs. Competitors
Compared to its competitors, Limelight Networks's Customer Service score is rated right above Highwinds, and is preceded by Level 3 Communications.
| COMPANY | Customer Service Score | |
|---|---|---|
| Akamai | 4.2/5 |
| Tata Communications | 4.1/5 |
| Plarium | 4/5 |
| Fastly | 3.9/5 |
| Level 3 Communications | 3.8/5 |
| Limelight Networks | 3.7/5 |
| Highwinds | N/A |
| Qwilt | N/A |
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Limelight Networks as an Employer
2.9/5
Limelight Networks has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Limelight Networks scored a 44 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Limelight Networks would recommend the brand to a friend. ENPS measures how likely Limelight Networks employees would recommend working at Limelight Networks to a friend.
Net Promoter Score
44
NPS Score
| 69% | Promoters |
|---|---|
| 6% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
