69
NPS
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Tata Communications
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About Tata Communications' Brand
Tata Communications, a member of the $62.5 billion Tata Group, leverages its advanced solutions capabilities and domain expertise across
Brand at a Glance
80%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Tata Communications NPS
Tata Communications's Net Promoter Score (NPS) is a 69 with 74% Promoters, 21% Passives, and 5% Detractors. Net Promoter Score tracks whether Tata Communications's customers would recommend using the product based on a scale of -100 to 100.
Tata Communications Overall NPS
| 74% | Promoters |
|---|---|
| 21% | Passives |
| 5% | Detractors |
Tata Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 71 | Mar 2023 | 71 |
Apr 2023 63 | Apr 2023 | 63 |
May 2023 66 | May 2023 | 66 |
Jun 2023 70 | Jun 2023 | 70 |
Aug 2023 72 | Aug 2023 | 72 |
Oct 2023 68 | Oct 2023 | 68 |
Feb 2024 71 | Feb 2024 | 71 |
Mar 2024 74 | Mar 2024 | 74 |
May 2024 75 | May 2024 | 75 |
Jun 2024 70 | Jun 2024 | 70 |
Aug 2024 71 | Aug 2024 | 71 |
May 2025 68 | May 2025 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Communications NPS by Gender
Tata Communications's NPS was rated 86 by Male customers on Comparably.
Male
86
Tata Communications's NPS was rated 86 by Male customers on Comparably.
86%
Promoters
14%
Passives
0%
Detractors
Female
N/A
Tata Communications's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tata Communications NPS by Ethnicity
Tata Communications's NPS was rated 80 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Tata Communications NPS by Age
Tata Communications's NPS was rated 67 points by customers ages 18-25 on Comparably.
Tata Communications NPS by Usage
Tata Communications's NPS was rated the highest by customers who have used Tata Communications's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Tata Communications Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Tata Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tata Communications Customer Loyalty Score by Gender
Tata Communications's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Tata Communications Customer Loyalty Score by Ethnicity
Tata Communications's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tata Communications.
100
out of 100
Asian or Pacific Islander
Tata Communications Customer Loyalty Score by Age
Tata Communications's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tata Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Tata Communications Customer Loyalty Score by Usage
Tata Communications's Customer Loyalty score was rated the highest by customers who have used Tata Communications's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tata Communications Customer Loyalty Score by Industry
Tata Communications's Customer Loyalty score was rated 100% by Tech industry customers.
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Tata Communications Product Quality
4.3/5
Tata Communications has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Tata Communications Product Information
Tata Communications’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tata Communications's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
SaaS
Quick Insights into Tata Communications Product Quality
Tata Communications's Product Quality score was rated highest by customers who have used Tata Communications's products/services for Less than 1 Year, and rated lowest by customers who have used Tata Communications's products/services for 1 to 2 Years.
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Ranked Tata Communications Product Quality the Highest
Ranked Tata Communications Product Quality the Lowest
Tata Communications Product Quality Score by Gender
Tata Communications's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Tata Communications Product Quality Score by Ethnicity
Tata Communications's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tata Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Tata Communications Product Quality Score by Age
Tata Communications's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tata Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Tata Communications Product Quality Score by Usage
Tata Communications's Product Quality score was rated the highest by customers who have used Tata Communications's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Tata Communications Product Quality Score by Industry
Tata Communications's Product Quality score was rated 5 stars by Tech industry customers.
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Tata Communications Pricing
Tata Communications ROI & Value For Money
4.2/5
Tata Communications has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Tata Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Tata Communications ROI
Tata Communications's ROI score was rated highest by customers who have used Tata Communications's products/services for Less than 1 Year, and rated lowest by customers who have used Tata Communications's products/services for 1 to 2 Years.
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Ranked Tata Communications ROI the Highest
Ranked Tata Communications ROI the Lowest
Tata Communications ROI Score by Gender
Tata Communications's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tata Communications.
Male
4.3/5
Female
N/A
Tata Communications ROI Score by Ethnicity
Tata Communications's ROI score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tata Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Tata Communications ROI Score by Age
Tata Communications's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tata Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Tata Communications ROI Score by Usage
Tata Communications's ROI score was rated the highest by customers who have used Tata Communications's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Tata Communications ROI Score by Industry
Tata Communications's ROI score was rated 4.7 stars by Tech industry customers.
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Tata Communications Customer Satisfaction (CSAT)
Tata Communications Customer Satisfaction (CSAT) Score
93 / 100
Tata Communications has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tata Communications Customer Satisfaction
Tata Communications's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Tata Communications' Customer Satisfaction.
Ranked Tata Communications Customer Satisfaction the Highest
Tata Communications Customer Satisfaction Score by Gender
Tata Communications's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tata Communications.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tata Communications Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Tata Communications' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tata Communications.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tata Communications Customer Satisfaction Score by Age
Tata Communications's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tata Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Tata Communications Customer Satisfaction Score by Industry
Tata Communications's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Tata Communications Customer Service
4.1/5
Tata Communications has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Tata Communications's Customer Service
Address
LVSB Kashinath Dhuru Marg,
Website
http://www.tatacommunications.com
Phone Number
1(650) 262-0004
Quick Insights into Tata Communications Customer Service
Tata Communications's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Tata Communications's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Tata Communications' Customer Service score.
Ranked Tata Communications Customer Service the Highest
Ranked Tata Communications Customer Service the Lowest
Tata Communications Customer Service Score by Gender
Tata Communications's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tata Communications.
Male
4.2/5
Female
N/A
Tata Communications Customer Service Score by Ethnicity
Tata Communications's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tata Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Tata Communications Customer Service Score by Age
Tata Communications's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tata Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Tata Communications Customer Service Score by Usage
Tata Communications's Customer Service score was rated the highest by customers who have used Tata Communications's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Tata Communications Customer Service Score by Industry
Tata Communications's Customer Service score was rated 4.9 stars by Tech industry customers.
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Tata Communications as an Employer
2.9/5
Tata Communications has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tata Communications scored a 69 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Communications would recommend the brand to a friend. ENPS measures how likely Tata Communications employees would recommend working at Tata Communications to a friend.
Net Promoter Score
69
NPS Score
| 74% | Promoters |
|---|---|
| 21% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 45% | Promoters |
|---|---|
| 24% | Passive |
| 31% | Detractors |
