0
NPS
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Brand Page
Plarium
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About Plarium's Brand
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Plarium NPS
Plarium's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Plarium's customers would recommend using the product based on a scale of -100 to 100.
Plarium Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Plarium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Jul 2022 50 | Jul 2022 | 50 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plarium Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Plarium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plarium Product Quality
4.5/5
Plarium has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plarium's overall Product Quality score rated by its users and customers.
Plarium Product Information
Plarium’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://plarium.com
- Company Size
- 51-200 Employees
Industry
Mobile App
Plarium Pricing
Plarium ROI & Value For Money
4.2/5
Plarium has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Plarium's overall ROI score rated by its users and customers.
Plarium Customer Service
4/5
Plarium has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Plarium's overall Customer Service score rated by its users and customers.
About Plarium's Customer Service
Website
http://plarium.com
Plarium as an Employer
3.8/5
Plarium has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Plarium scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Plarium would recommend the brand to a friend. ENPS measures how likely Plarium employees would recommend working at Plarium to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
