9
NPS
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ThousandEyes
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About ThousandEyes' Brand
ThousandEyes is a Network Intelligence platform that delivers visibility into every network modern enterprises relies on. Among its major competitors, ThousandEyes is ranked in 4th place for NPS while New Relic is 1st, and Kentik is 2nd.Their current valuation is $670.00M
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
ThousandEyes CMO
Sanjay Mehta
Sanjay Mehta serves as the Chief Marketing Officer of ThousandEyes. Sanjay started at ThousandEyes in October of 2014. Sanjay currently resides in San Francisco Bay Area.
ThousandEyes Ranking
- #3 / 4 of its competitors
ThousandEyes NPS
ThousandEyes's Net Promoter Score (NPS) is a 9 with 42% Promoters, 25% Passives, and 33% Detractors. Net Promoter Score tracks whether ThousandEyes's customers would recommend using the product based on a scale of -100 to 100.
ThousandEyes Overall NPS
| 42% | Promoters |
|---|---|
| 25% | Passives |
| 33% | Detractors |
ThousandEyes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Mar 2021 33 | Mar 2021 | 33 |
May 2021 -20 | May 2021 | -20 |
Sep 2021 0 | Sep 2021 | 0 |
Aug 2022 15 | Aug 2022 | 15 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 22 | Nov 2022 | 22 |
Dec 2022 10 | Dec 2022 | 10 |
May 2023 9 | May 2023 | 9 |
Sep 2023 8 | Sep 2023 | 8 |
How Other Brands Compare
ThousandEyes is ranked third for NPS among its competitors. New Relic and Fastly come in first and second, with LiveAction coming in at #4. Among those competitors, it is the third most valued company behind Fastly.
ThousandEyes |  New Relic |  Fastly |  LiveAction | |
| Global Ranking | #- | #592 | #963 | #- |
| NPS | 9 | 42 | 24 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $670.00M | $3.99B | $7.21B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThousandEyes NPS vs. Competitors
Compared to its competitors, ThousandEyes's NPS is rated right above LiveAction, and is preceded by Fastly.
| COMPANY | NPS Score | |
|---|---|---|
| New Relic | 42 |
 | Kentik | 37 |
| Fastly | 24 |
| ThousandEyes | 9 |
| LiveAction | 0 |
 | Catchpoint Systems | N/A |
ThousandEyes Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ThousandEyes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ThousandEyes Customer Loyalty vs. Competitors
Compared to its competitors, ThousandEyes's Customer Loyalty score is rated right above LiveAction, and is preceded by Kentik.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| New Relic | 78% |
| Fastly | 73% |
| Kentik | 69% |
| ThousandEyes | 69% |
| LiveAction | N/A |
| Catchpoint Systems | N/A |
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ThousandEyes Product Quality
3.9/5
ThousandEyes has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ThousandEyes Product Information
ThousandEyes’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.thousandeyes.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
ThousandEyes Product Quality vs. Competitors
Compared to its competitors, ThousandEyes's Product Quality score is rated right above LiveAction, and is preceded by Fastly.
| COMPANY | Product Quality Score | |
|---|---|---|
| New Relic | 4.1/5 |
| Kentik | 4/5 |
| Fastly | 3.9/5 |
| ThousandEyes | 3.9/5 |
| LiveAction | 2.5/5 |
| Catchpoint Systems | N/A |
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ThousandEyes Pricing
ThousandEyes ROI & Value For Money
3.7/5
ThousandEyes has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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ThousandEyes Pricing vs. Competitors
Compared to its competitors, ThousandEyes's ROI score is rated right above LiveAction, and is preceded by New Relic.
| COMPANY | Pricing Score | |
|---|---|---|
| Kentik | 4.2/5 |
| Fastly | 4/5 |
| New Relic | 3.8/5 |
| ThousandEyes | 3.7/5 |
| LiveAction | 3.5/5 |
| Catchpoint Systems | N/A |
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ThousandEyes Customer Satisfaction (CSAT)
ThousandEyes Customer Satisfaction (CSAT) Score
72 / 100
ThousandEyes has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ThousandEyes Customer Satisfaction vs. Competitors
Compared to its competitors, ThousandEyes's Customer Satisfaction score is rated right above Fastly, and is preceded by New Relic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kentik | 100% |
| LiveAction | 100% |
| New Relic | 87% |
| ThousandEyes | 72% |
| Fastly | 70% |
| Catchpoint Systems | 0% |
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ThousandEyes Customer Service
3.2/5
ThousandEyes has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ThousandEyes's Customer Service
Address
301 Howard Street, San Francisco, CA 94105
Website
http://www.thousandeyes.com
Phone Number
(415) 513-4526
ThousandEyes's Social Links
ThousandEyes Customer Service vs. Competitors
Compared to its competitors, ThousandEyes's Customer Service score is rated right above LiveAction, and is preceded by New Relic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kentik | 4/5 |
| Fastly | 3.9/5 |
| New Relic | 3.9/5 |
| ThousandEyes | 3.2/5 |
| LiveAction | N/A |
| Catchpoint Systems | N/A |
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ThousandEyes as an Employer
3.8/5
ThousandEyes has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ThousandEyes scored a 9 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of ThousandEyes would recommend the brand to a friend. ENPS measures how likely ThousandEyes employees would recommend working at ThousandEyes to a friend.
Net Promoter Score
9
NPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 75% | Promoters |
|---|---|
| 6% | Passive |
| 19% | Detractors |
