37
NPS
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Kentik
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About Kentik's Brand
AIOps for Network Professionals Among its major competitors, Kentik is ranked in 1st place for NPS while Datadog is 2nd, and ThousandEyes is 3rd.Their current valuation is $100.00M
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Kentik Ranking
- #1 / 4 of its competitors
Kentik NPS
Kentik's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether Kentik's customers would recommend using the product based on a scale of -100 to 100.
Kentik Overall NPS
| 59% | Promoters |
|---|---|
| 19% | Passives |
| 22% | Detractors |
Kentik NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
Feb 2021 43 | Feb 2021 | 43 |
Mar 2021 34 | Mar 2021 | 34 |
Sep 2021 39 | Sep 2021 | 39 |
Jan 2022 36 | Jan 2022 | 36 |
Apr 2022 40 | Apr 2022 | 40 |
Sep 2022 37 | Sep 2022 | 37 |
Mar 2023 38 | Mar 2023 | 38 |
Nov 2023 41 | Nov 2023 | 41 |
Jan 2024 40 | Jan 2024 | 40 |
Jan 2025 42 | Jan 2025 | 42 |
Mar 2025 37 | Mar 2025 | 37 |
How Other Brands Compare
Kentik is ranked first for NPS among its competitors. Datadog and ThousandEyes come in second and third, with DeepField coming in at #4. Among those competitors, it is the third most valued company behind Datadog.
Kentik |  Datadog |  ThousandEyes |  DeepField | |
| Global Ranking | #- | #699 | #- | #- |
| NPS | 37 | 29 | 9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $19.33B | $670.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kentik NPS by Usage
Kentik's NPS was rated 87 points by customers who have used Kentik's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 87 | 5 to 10 Years | 87 |
Kentik NPS vs. Competitors
Compared to its competitors, Kentik's NPS is rated right above Datadog.
| COMPANY | NPS Score | |
|---|---|---|
| Kentik | 37 |
| Datadog | 29 |
| ThousandEyes | 9 |
 | Arbor | N/A |
Kentik Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Kentik users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kentik Customer Loyalty vs. Competitors
Compared to its competitors, Kentik's Customer Loyalty score is rated right above ThousandEyes, and is preceded by Datadog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Datadog | 78% |
| Kentik | 69% |
| ThousandEyes | 69% |
| Arbor | N/A |
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Kentik Product Quality
4/5
Kentik has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Kentik Product Information
Kentik serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Kentik supports Web devices and offers products for small, medium, and large sized businesses.
Kentik’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kentik's product the highest.
- Website
- http://www.kentik.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
Languages Supported
English
Product Type
IT, Server & Network Monitoring Software
Network Monitoring Software
Quick Insights into Kentik Product Quality
Kentik's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Kentik Product Quality the Highest
Kentik Product Quality Score by Industry
Kentik's Product Quality score was rated 4.6 stars by Tech industry customers.
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Kentik Product Quality vs. Competitors
Compared to its competitors, Kentik's Product Quality score is rated right above ThousandEyes, and is preceded by Datadog.
| COMPANY | Product Quality Score | |
|---|---|---|
| Datadog | 4.1/5 |
| Kentik | 4/5 |
| ThousandEyes | 3.9/5 |
| Arbor | N/A |
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Kentik Pricing
Kentik ROI & Value For Money
4.2/5
Kentik has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Kentik Pricing Plans
Kentik has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Kentik?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Kentik ROI
Kentik's ROI score was rated highest by customers from the Tech industry.
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Ranked Kentik ROI the Highest
Kentik ROI Score by Industry
Kentik's ROI score was rated 4.3 stars by Tech industry customers.
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Kentik Pricing vs. Competitors
Compared to its competitors, Kentik's ROI score is rated right above Datadog.
| COMPANY | Pricing Score | |
|---|---|---|
| Kentik | 4.2/5 |
| Datadog | 4.1/5 |
| ThousandEyes | 3.7/5 |
| Arbor | N/A |
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Kentik Customer Satisfaction (CSAT)
Kentik Customer Satisfaction (CSAT) Score
100 / 100
Kentik has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kentik Customer Satisfaction vs. Competitors
Compared to its competitors, Kentik's Customer Satisfaction score is rated right above Datadog.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kentik | 100% |
| Datadog | 74% |
| ThousandEyes | 72% |
| Arbor | 0% |
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Kentik Customer Service
4/5
Kentik has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kentik's Customer Service
Address
625 2nd Street, Suite 100, San Francisco, CA 94107
Website
http://www.kentik.com
Phone Number
844-356-3278
Kentik's Social Links
Kentik Customer Service vs. Competitors
Compared to its competitors, Kentik's Customer Service score is rated right above ThousandEyes, and is preceded by Datadog.
| COMPANY | Customer Service Score | |
|---|---|---|
| Datadog | 4.1/5 |
| Kentik | 4/5 |
| ThousandEyes | 3.2/5 |
| Arbor | N/A |
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Kentik as an Employer
4.3/5
Kentik has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kentik scored a 37 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Kentik would recommend the brand to a friend. ENPS measures how likely Kentik employees would recommend working at Kentik to a friend.
Net Promoter Score
37
NPS Score
| 59% | Promoters |
|---|---|
| 19% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 90% | Promoters |
|---|---|
| 10% | Passive |
| 0% | Detractors |
