61
NPS
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Regal
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About Regal's Brand
"Regal Entertainment operates as a motion picture exhibitor, and owns and operates a theatre circuit." Among its major competitors, Regal is ranked in 1st place for NPS while Cinemark USA is 2nd, and AMC Theaters is 3rd.
Brand at a Glance
61%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
4.1/5
Customer Service
Regal Ranking
- #1 / 4 of its competitors
Regal NPS
Regal's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Regal's customers would recommend using the product based on a scale of -100 to 100.
Regal Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Regal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 67 | Jan 2023 | 67 |
Jun 2023 71 | Jun 2023 | 71 |
Jul 2023 75 | Jul 2023 | 75 |
Sep 2023 77 | Sep 2023 | 77 |
Oct 2023 70 | Oct 2023 | 70 |
Nov 2023 72 | Nov 2023 | 72 |
Dec 2023 75 | Dec 2023 | 75 |
Feb 2024 71 | Feb 2024 | 71 |
Mar 2024 74 | Mar 2024 | 74 |
Nov 2025 63 | Nov 2025 | 63 |
How Other Brands Compare
Regal is ranked first for NPS among its competitors. Cinemark USA and AMC Theaters come in second and third, with Fandango coming in at #4.
Regal |  AMC Theaters |  Cinemark USA |  Fandango | |
| Global Ranking | #- | #683 | #971 | #- |
| NPS | 61 | 4 | 31 | -48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.64B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Regal NPS vs. Competitors
Compared to its competitors, Regal's NPS is rated right above Cinemark USA.
| COMPANY | NPS Score | |
|---|---|---|
| Regal | 61 |
| Cinemark USA | 31 |
| AMC Theaters | 4 |
| Fandango | -48 |
Regal Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Regal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Regal Customer Loyalty vs. Competitors
Compared to its competitors, Regal's Customer Loyalty score is rated right below Fandango.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cinemark USA | 77% |
| AMC Theaters | 75% |
| Fandango | 66% |
| Regal | 61% |
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Regal Product Quality
3.6/5
Regal has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Regal Product Information
Regal’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.regalcinemas.com
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Regal Product Quality vs. Competitors
Compared to its competitors, Regal's Product Quality score is rated right above AMC Theaters, and is preceded by Cinemark USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cinemark USA | 3.9/5 |
| Regal | 3.6/5 |
| AMC Theaters | 3.3/5 |
| Fandango | 2.4/5 |
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Regal Pricing
Regal ROI & Value For Money
3.5/5
Regal has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Regal Pricing vs. Competitors
Compared to its competitors, Regal's ROI score is rated right above AMC Theaters, and is preceded by Cinemark USA.
| COMPANY | Pricing Score | |
|---|---|---|
| Cinemark USA | 3.7/5 |
| Regal | 3.5/5 |
| AMC Theaters | 3.1/5 |
| Fandango | 2.2/5 |
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Regal Customer Satisfaction (CSAT)
Regal Customer Satisfaction (CSAT) Score
89 / 100
Regal has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
22%
Satisfied
67%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Regal Customer Satisfaction vs. Competitors
Compared to its competitors, Regal's Customer Satisfaction score is rated right above Cinemark USA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Regal | 89% |
| Cinemark USA | 78% |
| AMC Theaters | 63% |
| Fandango | 10% |
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Regal Customer Service
4.1/5
Regal has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Regal's Customer Service
Address
Knoxville, TN
Website
http://www.regalcinemas.com
Regal Customer Service vs. Competitors
Compared to its competitors, Regal's Customer Service score is rated right above Cinemark USA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Regal | 4.1/5 |
| Cinemark USA | 3.8/5 |
| AMC Theaters | 3.1/5 |
| Fandango | 1.9/5 |
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Consumer vs. Employees
Regal scored a 61 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Regal would recommend the brand to a friend. ENPS measures how likely Regal employees would recommend working at Regal to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 18% | Promoters |
|---|---|
| 44% | Passive |
| 38% | Detractors |
