-48
NPS
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Brand Page
Fandango
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About Fandango's Brand
Fandango is a corporation in the United States that sells movie tickets via telephone and Internet.
Brand at a Glance
66%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
Fandango NPS
Fandango's Net Promoter Score (NPS) is a -48 with 20% Promoters, 12% Passives, and 68% Detractors. Net Promoter Score tracks whether Fandango's customers would recommend using the product based on a scale of -100 to 100.
Fandango Overall NPS
| 20% | Promoters |
|---|---|
| 12% | Passives |
| 68% | Detractors |
Fandango NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -27 | Mar 2023 | -27 |
Apr 2023 -30 | Apr 2023 | -30 |
May 2023 -34 | May 2023 | -34 |
Jun 2023 -28 | Jun 2023 | -28 |
Oct 2023 -26 | Oct 2023 | -26 |
Dec 2023 -32 | Dec 2023 | -32 |
Jan 2024 -36 | Jan 2024 | -36 |
Apr 2024 -39 | Apr 2024 | -39 |
Jun 2024 -41 | Jun 2024 | -41 |
Jul 2024 -43 | Jul 2024 | -43 |
Dec 2024 -45 | Dec 2024 | -45 |
Jan 2026 -48 | Jan 2026 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fandango NPS by Gender
Male customers rated Fandango's NPS 60 points higher than Female customers.
Male
-40
Fandango's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-100
Fandango's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Fandango NPS by Ethnicity
Fandango's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Fandango NPS by Age
Fandango's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Fandango NPS by Usage
Fandango's NPS was rated the highest by customers who have used Fandango's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years -76 | Over 10 Years | -76 |
Fandango Customer Reviews
Out of the 3 Fandango customer reviews 0 were positive and 3 were constructive. Fandango customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Fandango Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Fandango users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fandango Customer Loyalty Score by Gender
Female customers rated Fandango's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fandango.
Male
64%
Yes
Female
70%
Yes
Fandango Customer Loyalty Score by Ethnicity
Fandango's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fandango.
64
out of 100
Caucasian
Fandango Customer Loyalty Score by Age
Fandango's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fandango.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
56-60 70% | 56-60 | 70% |
66+ 78% | 66+ | 78% |
Fandango Customer Loyalty Score by Usage
Fandango's Customer Loyalty score was rated the highest by customers who have used Fandango's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fandango Customer Loyalty Score by Industry
Fandango's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fandango Product Quality
2.4/5
Fandango has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Fandango Product Information
Fandango’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Fandango's product the highest. Reviewers from the Tech industry rated Fandango the lowest at 3.2.
- Website
- http://www.fandango.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Mobile App
SaaS
Social
Quick Insights into Fandango Product Quality
Fandango's Product Quality score was rated highest by customers who have used Fandango's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Fandango Product Quality the Highest
Ranked Fandango Product Quality the Lowest
Fandango Product Quality Score by Gender
Male customers rated Fandango's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fandango.
Male
3/5
Female
1.5/5
Fandango Product Quality Score by Ethnicity
Fandango's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fandango.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Fandango Product Quality Score by Age
Fandango's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fandango.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
56-60 2.3 | 56-60 | 2.3 |
66+ 2.7 | 66+ | 2.7 |
Fandango Product Quality Score by Usage
Fandango's Product Quality score was rated the highest by customers who have used Fandango's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fandango Product Quality Score by Industry
Fandango's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fandango Pricing
Fandango ROI & Value For Money
2.2/5
Fandango has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fandango's overall ROI score rated by its users and customers.
Fandango Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Tech industry think that they had the lowest ROI from Fandango.
Quick Insights into Fandango ROI
Fandango's ROI score was rated highest by customers who have used Fandango's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Fandango's ROI score.
Ranked Fandango ROI the Highest
Ranked Fandango ROI the Lowest
Fandango ROI Score by Gender
Male customers rated Fandango's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fandango.
Male
2.8/5
Female
1.5/5
Fandango ROI Score by Ethnicity
Fandango's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fandango.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fandango ROI Score by Age
Fandango's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fandango.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
56-60 1.8 | 56-60 | 1.8 |
66+ 2.2 | 66+ | 2.2 |
Fandango ROI Score by Usage
Fandango's ROI score was rated the highest by customers who have used Fandango's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fandango ROI Score by Industry
Fandango's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fandango Customer Satisfaction (CSAT)
Fandango Customer Satisfaction (CSAT) Score
10 / 100
Fandango has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fandango Customer Satisfaction
Fandango's Customer Satisfaction score was rated highest by customers who have used Fandango's products/services for Less than 1 Year, and rated lowest by customers who have used Fandango's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Fandango's Customer Satisfaction.
Ranked Fandango Customer Satisfaction the Highest
Ranked Fandango Customer Satisfaction the Lowest
Fandango Customer Satisfaction Score by Gender
Male customers rated Fandango's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fandango.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
Fandango Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fandango's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fandango.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
Fandango Customer Satisfaction Score by Age
Fandango's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fandango.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Fandango Customer Satisfaction Score by Usage
Fandango's Customer Satisfaction score was rated the highest by customers who have used Fandango's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fandango Customer Satisfaction Score by Industry
Fandango's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Fandango Customer Satisfaction Score by Industry",
"text": "Fandango's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fandango's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Fandango Customer Service
1.9/5
Fandango has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fandango's overall Customer Service score rated by its users and customers.
About Fandango's Customer Service
Address
12200 W. Olympic Blvd, #400, Los Angeles, CA 90064
Website
http://www.fandango.com
Phone Number
310-954-0278
Quick Insights into Fandango Customer Service
Fandango's Customer Service score was rated highest by customers who have used Fandango's products/services for 2 to 5 Years, and rated lowest by customers who have used Fandango's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Fandango's Customer Service score.
Ranked Fandango Customer Service the Highest
Ranked Fandango Customer Service the Lowest
Fandango Customer Service Score by Gender
Male customers rated Fandango's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fandango.
Male
2.1/5
Female
1.5/5
Fandango Customer Service Score by Ethnicity
Fandango's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fandango.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fandango Customer Service Score by Age
Fandango's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fandango.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.6 | 66+ | 1.6 |
Fandango Customer Service Score by Usage
Fandango's Customer Service score was rated the highest by customers who have used Fandango's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fandango Customer Service Score by Industry
Fandango's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fandango as an Employer
4.1/5
Fandango has a 4.1/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Fandango scored a -48 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Fandango would recommend the brand to a friend. ENPS measures how likely Fandango employees would recommend working at Fandango to a friend.
Net Promoter Score
-48
NPS Score
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
