40
NPS
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Everspring
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About Everspring's Brand
Everspring in the production of burglar alarms, surveillance devices, home automation appliances, and security lightings.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Everspring NPS
Everspring's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether Everspring's customers would recommend using the product based on a scale of -100 to 100.
Everspring Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
Everspring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Mar 2021 50 | Mar 2021 | 50 |
Jun 2021 33 | Jun 2021 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Feb 2024 40 | Feb 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everspring Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Everspring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Everspring Product Quality
4/5
Everspring has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Everspring's overall Product Quality score rated by its users and customers.
Everspring Product Information
Everspring’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.everspring.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Everspring Pricing
Everspring ROI & Value For Money
3.9/5
Everspring has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Everspring's overall ROI score rated by its users and customers.
Everspring Customer Satisfaction (CSAT)
Everspring Customer Satisfaction (CSAT) Score
100 / 100
Everspring has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Everspring Customer Service
4/5
Everspring has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Everspring's overall Customer Service score rated by its users and customers.
About Everspring's Customer Service
Address
3F., No. 50, Sec 1, Zhonghua Rd., Tucheng Dist., Evanston, IL
Website
http://www.everspring.com/
Everspring as an Employer
3.3/5
Everspring has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Everspring scored a 40 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Everspring would recommend the brand to a friend. ENPS measures how likely Everspring employees would recommend working at Everspring to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
