-27
NPS
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Milliman
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About Milliman's Brand
Milliman is an independent actuarial and consulting firm with consulting practices on employee benefits, investment, healthcare, and more. Among its major competitors, Milliman is ranked in 4th place for NPS while Jacobson is 1st, and Deloitte (US) is 2nd.
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Milliman CMO
Matthew Curtis
Matthew Curtis serves as the Chief Marketing Officer of Milliman. Matthew started at Milliman in January of 2018. Matthew currently resides in Greater Seattle Area.
Milliman Ranking
- #3 / 4 of its competitors
Milliman NPS
Milliman's Net Promoter Score (NPS) is a -27 with 31% Promoters, 11% Passives, and 58% Detractors. Net Promoter Score tracks whether Milliman's customers would recommend using the product based on a scale of -100 to 100.
Milliman Overall NPS
| 31% | Promoters |
|---|---|
| 11% | Passives |
| 58% | Detractors |
Milliman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -23 | Dec 2023 | -23 |
Jan 2024 -20 | Jan 2024 | -20 |
Feb 2024 -19 | Feb 2024 | -19 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -21 | May 2024 | -21 |
Jul 2024 -21 | Jul 2024 | -21 |
Aug 2024 -24 | Aug 2024 | -24 |
Nov 2024 -24 | Nov 2024 | -24 |
May 2025 -26 | May 2025 | -26 |
Sep 2025 -26 | Sep 2025 | -26 |
Jan 2026 -28 | Jan 2026 | -28 |
How Other Brands Compare
Milliman is ranked third for NPS among its competitors. Deloitte (US) and UnitedHealth Group come in first and second, with American Equity Investment Life Holding Company coming in at #4.
Milliman |  Deloitte (US) |  UnitedHealth Group |  American Equity Investment Life Holding Company | |
| Global Ranking | #- | #154 | #198 | #- |
| NPS | -27 | 27 | -14 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $344.29B | $2.64B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Milliman NPS by Gender
Male customers rated Milliman's NPS 9 points higher than Female customers.
Male
-33
Milliman's NPS was rated -33 by Male customers on Comparably.
28%
Promoters
11%
Passives
61%
Detractors
Female
-42
Milliman's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Milliman NPS by Ethnicity
Milliman's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
African American/Black -51 | African American/Black | -51 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Milliman NPS by Age
Milliman's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Milliman NPS by Usage
Milliman's NPS was rated the highest by customers who have used Milliman's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Milliman NPS vs. Competitors
Compared to its competitors, Milliman's NPS is rated right below UnitedHealth Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Jacobson | 100 |
| Deloitte (US) | 27 |
 | Mercer US | N/A |
 | Phoenix Group Holdings | N/A |
| UnitedHealth Group | -14 |
| Milliman | -27 |
Milliman Customer Reviews
Out of the 5 Milliman customer reviews 2 were positive and 3 were constructive. Milliman customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Milliman Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Milliman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Milliman Customer Loyalty Score by Gender
Female customers rated Milliman's Customer Loyalty score 17% higher than Male customers.
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Male
70%
Yes
Female
87%
Yes
Milliman Customer Loyalty Score by Ethnicity
Milliman's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Milliman.
63
out of 100
Caucasian
85
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
Milliman Customer Loyalty Score by Age
Milliman's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 64% | 41-45 | 64% |
66+ 64% | 66+ | 64% |
Milliman Customer Loyalty Score by Usage
Milliman's Customer Loyalty score was rated the highest by customers who have used Milliman's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Milliman Customer Loyalty Score by Industry
Milliman's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Architecture and Planning industry customers.
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Milliman Customer Loyalty vs. Competitors
Compared to its competitors, Milliman's Customer Loyalty score is rated right above UnitedHealth Group, and is preceded by Deloitte (US).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jacobson | 100% |
| Deloitte (US) | 72% |
| Milliman | 72% |
| UnitedHealth Group | 69% |
| Mercer US | N/A |
| Phoenix Group Holdings | N/A |
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Milliman Product Quality
3/5
Milliman has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Milliman Product Information
Milliman’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Milliman's product the highest. Reviewers from the Accounting industry rated Milliman the lowest at 1.7.
- Website
- http://www.milliman.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Small Business Services
Quick Insights into Milliman Product Quality
Milliman's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used Milliman's products/services for Over 10 Years.
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Ranked Milliman Product Quality the Highest
Ranked Milliman Product Quality the Lowest
Milliman Product Quality Score by Gender
Male customers rated Milliman's Product Quality score 0.1 stars higher than Female customers.
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Male
2.5/5
Female
2.4/5
Milliman Product Quality Score by Ethnicity
Milliman's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Milliman Product Quality Score by Age
Milliman's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
41-45 2.3 | 41-45 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Milliman Product Quality Score by Usage
Milliman's Product Quality score was rated the highest by customers who have used Milliman's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Milliman Product Quality Score by Industry
Milliman's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Milliman Product Quality vs. Competitors
Compared to its competitors, Milliman's Product Quality score is rated right above UnitedHealth Group, and is preceded by Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Jacobson | 5/5 |
| Deloitte (US) | 3.9/5 |
| Milliman | 3/5 |
| UnitedHealth Group | 2.9/5 |
| Mercer US | N/A |
| Phoenix Group Holdings | N/A |
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Milliman Pricing
Milliman ROI & Value For Money
2.8/5
Milliman has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Milliman Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Milliman.
Quick Insights into Milliman ROI
Milliman's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used Milliman's products/services for Over 10 Years.
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Ranked Milliman ROI the Highest
Ranked Milliman ROI the Lowest
Milliman ROI Score by Gender
Male customers rated Milliman's ROI score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Milliman ROI Score by Ethnicity
Milliman's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Milliman ROI Score by Age
Milliman's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
41-45 2.3 | 41-45 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Milliman ROI Score by Usage
Milliman's ROI score was rated the highest by customers who have used Milliman's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Milliman ROI Score by Industry
Milliman's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Milliman Pricing vs. Competitors
Compared to its competitors, Milliman's ROI score is rated right above Mercer US, and is preceded by UnitedHealth Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Jacobson | 5/5 |
| Deloitte (US) | 3.9/5 |
| UnitedHealth Group | 2.9/5 |
| Milliman | 2.8/5 |
| Mercer US | N/A |
| Phoenix Group Holdings | N/A |
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Milliman Customer Satisfaction (CSAT)
Milliman Customer Satisfaction (CSAT) Score
59 / 100
Milliman has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
34%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Milliman Customer Satisfaction
Milliman's Customer Satisfaction score was rated highest by customers who have used Milliman's products/services for 1 to 2 Years, and rated lowest by customers who have used Milliman's products/services for Over 10 Years.
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Ranked Milliman Customer Satisfaction the Highest
Ranked Milliman Customer Satisfaction the Lowest
Milliman Customer Satisfaction Score by Gender
Female customers rated Milliman's Customer Satisfaction score 1 points higher than Male customers.
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42 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 5% | |
Very Dissatisfied | 41% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
Milliman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Milliman's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
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41 / 100
Very Satisfied
8%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
43%
CSAT according to African American/Black
Milliman's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
67%
Milliman Customer Satisfaction Score by Age
Milliman's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 66+ | 0% |
Milliman Customer Satisfaction Score by Usage
Milliman's Customer Satisfaction score was rated the highest by customers who have used Milliman's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Milliman Customer Satisfaction Score by Industry
Milliman's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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"title": "Milliman Customer Satisfaction Score by Industry",
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}Milliman Customer Satisfaction vs. Competitors
Compared to its competitors, Milliman's Customer Satisfaction score is rated right above UnitedHealth Group, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jacobson | 100% |
| Deloitte (US) | 73% |
| Milliman | 59% |
| UnitedHealth Group | 49% |
| Mercer US | 0% |
| Phoenix Group Holdings | 0% |
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Milliman Customer Service
2.8/5
Milliman has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Milliman's Customer Service
Address
1301 Fifth Avenue, Suite 3800, Seattle, WA
Website
http://www.milliman.com/
Phone Number
(206) 624-7940
Quick Insights into Milliman Customer Service
Milliman's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used Milliman's products/services for Over 10 Years.
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Ranked Milliman Customer Service the Highest
Ranked Milliman Customer Service the Lowest
Milliman Customer Service Score by Gender
Male customers rated Milliman's Customer Service score 0.4 stars higher than Female customers.
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Male
2.7/5
Female
2.3/5
Milliman Customer Service Score by Ethnicity
Milliman's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Milliman Customer Service Score by Age
Milliman's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
41-45 2.4 | 41-45 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Milliman Customer Service Score by Usage
Milliman's Customer Service score was rated the highest by customers who have used Milliman's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Milliman Customer Service Score by Industry
Milliman's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Milliman Customer Service vs. Competitors
Compared to its competitors, Milliman's Customer Service score is rated right above Mercer US, and is preceded by UnitedHealth Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jacobson | 5/5 |
| Deloitte (US) | 3.9/5 |
| UnitedHealth Group | 2.9/5 |
| Milliman | 2.8/5 |
| Mercer US | N/A |
| Phoenix Group Holdings | N/A |
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Milliman as an Employer
4.2/5
Milliman has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Milliman scored a -27 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Milliman would recommend the brand to a friend. ENPS measures how likely Milliman employees would recommend working at Milliman to a friend.
Net Promoter Score
-27
NPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 44% | Promoters |
|---|---|
| 28% | Passive |
| 28% | Detractors |
